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As a Customer Success Manager you will join a small team that moves fast.

Together with the team, you will provide top-notch service to our customers, and support the rollout of a new product and features to the market. Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features.

Responsibilities (or what youll be doing):

You will join a CS team in its early stage so there's a lot of room for creativity and building processes from scratch. You will be expected to contribute and improve current methodologies.

Help customers succeed and provide support both on the technical level and on the business side.

Onboarding new customers to be able to use our platform
Building and teaching technical courses on the platform
Deliver excellent support to customers, understand their needs, and ensure their success.
Serve as the main point of contact while acting as a liaison between clients and the rest of the Wisor.ai team.
Provide customers with Introduction and training of new features in order to maximise the usage and educate them through marketing and product documents.
Maintain a comprehensive and updated knowledge base - Analyze customer usage data, gather insights and lessons
Provide internal customer feedback.

We are looking for a Manager of Customer Delivery.
The Customer Delivery Manager plays a key role in the Sales organization, ensuring the smooth and successful onboarding of new merchants onto our fintech platform.
You will lead a team responsible for managing the technical and operational delivery of merchant integrations; bridging the gap between Sales, Product, and Engineering.
This role requires a strong mix of commercial acumen, data-driven decision making, and delivery excellence. Youll ensure that each onboarding project is executed efficiently, supports the companys revenue goals, and delivers measurable client value.
Key Responsibilities:
1. Team and Project Leadership
Lead a team of Customer Delivery Managers responsible for onboarding new merchants and partners.
Manage end-to-end delivery timelines, ensuring smooth implementation of our payment and fintech solutions.
Act as the main escalation point for onboarding challenges, driving fast resolution and maintaining client confidence.
Oversee multiple projects simultaneously, ensuring consistency, quality, and operational readiness.
Foster a culture of accountability, collaboration, and continuous improvement within the delivery team.
2. Commercial Orientation
Work closely with Sales leadership to align delivery priorities with commercial goals and revenue targets.
Support the sales process by providing input on delivery feasibility, timelines, and scope.
Identify opportunities for upsell, cross-sell, and long-term value creation during the onboarding process.
Monitor project profitability and resource efficiency, ensuring commercial objectives are met.
Partner with the Revenue Operations team to forecast delivery capacity and improve sales-to-delivery handover.
3. Data Analytics & Performance Optimization
Leverage data and analytics to measure delivery performance, merchant onboarding speed, and activation success rates.
Develop dashboards and reports to track key onboarding KPIs (e.g., time-to-go-live, merchant activation rate, issue resolution time).
Analyze trends and identify process bottlenecks using data insights, driving operational improvements.
Collaborate with cross-functional teams to translate analytics into actionable strategies that enhance merchant experience.
Use a data-driven approach to optimize workflows, improve efficiency, and reduce onboarding friction.
4. Cross-Functional Collaboration
Act as the key link between Sales Engineering, Account Managemnt, Product, Compliance, and Operations teams.
Ensure seamless coordination of technical integrations and merchant readiness.
Contribute to product feedback loops by sharing client and onboarding insights with Product and Engineering teams.

We are looking for a Revenue Operations Specialist.
As a Revenue Operations Specialist, In this pivotal role, youll help power the engine of our go-to-market strategydriving operational efficiency, sharpening performance visibility, and delivering actionable insights that move the business forward. Youll partner with stakeholders across Sales, Marketing, Finance, and the broader GTM organization to turn data into impactful decisions and fuel growth.
From building and maintaining performance dashboards to supporting strategic planning and optimizing sales processes, youll play a hands-on role in shaping how we operate. This is a deeply cross-functional position where your analytical skills, business insights, and attention to detail will be key.
Responsibilities:
Identify inefficiencies in sales processes and lead initiatives to streamline workflows within the CRM.
Design and implement scalable sales processes, monitoring adoption and iterating based on feedback and performance.
Present data-driven insights and performance updates to key stakeholders and senior management.
Track and analyze key business and operational metrics to support strategic revenue planning and decision-making.
Build, manage, and continuously improve dashboards and reports to monitor KPIs and performance trends.
Ensure data consistency, accuracy, and reliability across reporting platforms.
Deliver training on new CRM processes and tools to global sales teams, and maintain up-to-date documentation and enablement materials.
Manage and optimize the revenue technology stack, including CRM and marketing automation platforms, to ensure systems are aligned with business goals.
Support day-to-day RevOps operations, including user onboarding/offboarding, access management, and admin tasks such as updating distribution lists and Google Groups.

We are looking for a Customer Support Engineer to join our growing team!
We are seeking a proactive and detail-oriented Customer Success Automation Engineer to join our growing team. The ideal candidate will have a strong technical background combined with a passion for enhancing customer experience through automation. This role will focus on developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction.
Key Responsibilities
Develop and Implement Automation Solutions: Design, develop, and deploy automated workflows to optimize customer success operations.
Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies.
Collaboration: Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions.
Documentation: Create and maintain documentation for all automation processes and workflows.
Training and Support: Train and support customer success team members on new automation tools and processes.

We are seeking a skillful Technical Success Manager to join our team!

This is a role dedicated to driving success for our top-tier accounts. You will be the success architect and orchestrator of their entire journey, ensuring they fully maximize the value of the company`s platform and achieve their desired outcomes. You'll combine technical expertise with a relentless focus on organization and process improvement, identifying and bridging any gaps or issues that arise within these complex accounts.

Location- Israel ( hybrid ) - You will work Monday to Friday in this position, with two days in the office and three days from home.

Technical Mastery:
High proficiency: Develop and maintain an understanding of best practices for at-scale implementations of the company`s solutions.
Become the trusted advisor: Proactively understand and anticipate the technical needs and challenges of your assigned accounts. Understand complex technical situations, take ownership of ensuring resolution, and escalate when necessary.
Foster collaboration: Bridge the gap between technical knowledge and customer needs, translating complex technical information into clear and actionable insights for both internal and external stakeholders. Collaborate effectively with engineering, product, support, sales, marketing, and leadership teams to deliver optimal solutions.
Continuous learning: Maintain a commitment to continued growth and understanding of our implementations, staying abreast of the latest updates and best practices.

Customer-Centric Success:
Drive adoption and retention: Design and execute personalized customer success plans with measurable goals, focusing on maximizing feature utilization, securing client renewals, supporting lead generation, and driving expansion revenue.
Proactive problem-solving: Identify and address potential roadblocks before they become critical issues, ensuring proactive solutions to maintain smooth operations and high customer satisfaction.
Champion new processes: Continuously assess and optimize customer workflows, implementing solutions or identifying gaps to improve efficiency and effectiveness across the company.

Operational Excellence:
Master of organization: Implement and refine internal processes to optimize the customer experience and ensure seamless communication and collaboration with your accounts.
Data-driven decision-making: Leverage metrics and KPIs to track progress, identify areas for improvement, and demonstrate the impact of your initiatives.
Communicate effectively: Deliver clear and concise technical communications to both internal and external stakeholders, influencing, advocating, and driving action as needed.

We are seeking a passionate, driven, and experienced B2B Retention Specialist to join our Retention and Reactivation Team.
In this role, you will play a key part in strengthening relationships with our business clients, supporting their needs, and driving long-term engagement.
The position is a replacement for maternity leave.
Key Responsibilities:
Proactively contact customers who have stopped using our business services and rebuild relationships to encourage renewed activity.
Provide clear, effective support to customers using our business portal and mobile application.
Troubleshoot and resolve online or technical issues to ensure a seamless user experience.
Increase the number of active business clients by promoting product adoption and consistent usage.
Reduce client churn through strategic outreach and excellent customer care.
Achieve monthly performance goals, including daily call quotas and overall retention KPIs.
Deliver accurate daily statistics and performance insights to your manager

We are looking for a Supply Retention Representative.
The retention representative will be responsible for responding to driver retention calls: Identify and resolves drivers complaints through empathy and creative techniques, in order to motivate drivers to continue using services, while providing quality customer experience.
Work in a fast-paced call center environment and make outbound retention calls to existing clients who ask to quit and/or downgrade services on their account.
Receive inbound retention requests from current clients or initiate proactive calls to clients with low usage, all in a high-intensity call center environment.
Initiate calls to clients with past due fees in order to collect payment.
Resolve drivers complaints / concerns through active listening, empathy and professionalism.
Utilize proactive retention skills to turn requests for service termination or downgrades into engagement by identifying drivers needs.
Increase drivers engagement and use.
Identify and report systematic problems that could have negative impact on clients experience.
Lead processes and projects in order to generate solutions to reduce client dissatisfaction.

We are looking for a Telemarketing Representative.
The Sales specialist will treat all drivers from lead stage till activation and onboarding. The Sales Specialist will be responsible for all converted drivers working with drivers app while maintaining a high quality drivers fleet.
Responsibilities:
Responsible for the full sales cycle to the Drivers:
lead conversation; data validation; identifying the driver's needs; suggesting the best package and closing deals by a monthly target
The role will also include drivers training as a part of the deal closing and quality assurance and initial follow-ups and possible outbound activities.