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Were looking for a Customer Success Specialist to join our team.

Join us and become an integral part of our Customer Success efforts by providing technical support to key accounts, ensuring efficient and high-performing operational tools and processes for customers, partners, and our business unit team members.

Responsibilities:
Supporting business partners tickets over email.
Investigations and troubleshooting of reported technical issues
Manage escalations of issues to relevant R&D teams.
Support internal teams operational processes and requirements.
Work with Product and Business teams to convey partners requirements and business needs.

We are seeking a Technical Customer Success Manager (TCSM) with a proven track record in cybersecurity and enterprise customer engagement. This role is pivotal in driving customer success, maximizing Hyver adoption, and ensuring the delivery of high-impact cybersecurity services.
Responsibilities:
Customer Success & Strategic Advisory: Serve as a trusted advisor to enterprise customers, helping them understand and reduce cyber risk using the Hyver CRQ platform. Build and maintain strong relationships with CISOs, security teams, and business stakeholders. Act as the primary technical point of contact, managing escalations and ensuring customer satisfaction.
Hyver Platform Enablement: Lead onboarding, training, and continuous enablement to ensure deep adoption of Hyvers cyber risk quantification and exposure management capabilities. Translate complex cybersecurity data into actionable insights aligned with business priorities.
Professional Services Oversight: Coordinate and oversee delivery of red team, blue team, threat intelligence, and other professional services. Align service engagements with customer goals and ensure measurable outcomes.
Retention, Growth & Expansion: Drive customer retention through proactive engagement and value realization. Identify upsell and cross-sell opportunities in collaboration with the sales team.