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We are looking for a Customer Support Specialist to join our growing team and serve as a trusted partner for our customers. We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.
You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.
Responsibilities:
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.
Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.
Quickly develop deep product knowledge and become a trusted advisor for customers.
Manage customer requests from investigation through resolution, escalating when needed.
Collaborate closely with Customer Success, Product, Operations, and Support teams.
Document knowledge, share best practices, and contribute to process improvements.
Identify opportunities to improve customer experience and internal workflows.

Were looking for a Junior Demand CSM to support international clients through day-to-day communication while assisting in the execution and optimisation of campaigns to meet performance goals.
This role offers hands-on exposure to campaign operations, reporting, and client support within a fast-paced, technology-driven environment.
Great opportunity to join one of our most technological and dynamic departments!
Responsibilities:
Own day-to-day relationships with international clients, providing clear communication, regular updates, and responsive support.
Run, monitor, and optimise live campaigns to ensure strong pacing and delivery against agreed KPIs, identifying issues early and making data-driven adjustments.
Prepare and deliver performance reporting, translating results into practical insights and recommendations for both clients and internal teams.

Required Customer Experience Specialist, Sales - Tel Aviv
As a Customer Experience Specialist, you will engage with customers visiting the store, help capture their information, and answer questions about our vehicles. You are part of a sales team that works together to meet targets. You are expected to be cooperative, Customer oriented and passionate about our products.
You are driven by our mission to accelerate the worlds transition to sustainable energy.
מה תעשו
Greet customers and engage with them to understand what they're looking for
Answer questions about our vehicles and help customers schedule test drives
Capture customer information accurately in our system and keep records updated
Provide friendly and professional customer service at all times
Work with the sales team to ensure customers have a good experience
Help during store events and promotional activities
Support the team with administrative tasks as needed
Be flexible with scheduling, including weekends and evenings when required