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Required Customer Success Manager
Tel Aviv, Israel
Full-time
Hybrid possible
Job Description
As a Customer Success Manager, you will be responsible for building and maintaining relationships with our key clients. You will ensure customer satisfaction, drive product adoption, and identify growth opportunities within existing accounts.

We are looking for an experienced Customer Retention Manager to develop and implement strategies to increase customer loyalty and reduce churn. You will be responsible for analyzing customer data, identifying trends, and creating retention programs.

We are looking for a Senior Full Stack Engineer who thrives at the intersection of intelligent systems and polished product experiences. You'll work across the entire stack from designing React interfaces that surface AI capabilities to engineers and end users, to building the Python and Node.js services that power our LLM-based Agentic platform. A key part of this role is hands-on experience with designing, building, and integrating MCP servers that connect our AI agents to internal tools, financial data systems, and third-party APIs. You'll collaborate closely with product, compliance, and cross-functional engineering teams to build financial technology that's fast, secure, and genuinely intelligent.
Who You Are:
You have experience building Retrieval‑Augmented Generation (RAG) systems or knowledge‑base chatbots.
You're Hands‑on with vector databases such as Pinecone, Chroma, or pgvector on Postgres/Aurora.
Have AWS certification (Developer, Solutions Architect, or Machine Learning Specialty).
Experience with observability tooling (Datadog, New Relic) and cost‑optimization strategies for AI workloads.
Background in microservices, domain‑driven design, or event‑sourcing patterns.
What Youll Actually Be Doing:
Design, build, and continuously improve our LLM-based Agentic platform. Own end-to-end architecture decisions from model orchestration and prompt design to retrieval pipelines, tool-calling patterns, and evaluation frameworks.
Architect and build high-performance services in Python and/or Node.js. Design systems for extreme speed, reliability, and real-time data processing under high traffic conditions.
Design and maintain MCP servers that give AI agents structured, secure access to internal banking systems, external APIs, databases, and developer tools making Agentic platform composable and extensible by design.
Build intuitive React interfaces that expose AI capabilities like chat interfaces, agentic dashboards, real-time streaming UIs, and internal tooling. Own state management patterns and component architecture at scale.
Partner with product managers, business stakeholders, compliance, and engineering teams to translate vision into scalable technical requirements and roadmaps.
Design and ensure the platform meets enterprise-grade security and financial regulatory standards.
Actively upskill fellow engineers on full-stack best practices, LLM integration patterns, and production of AI systems. Help define coding standards and contribute to a culture of engineering excellence.
Evaluate emerging models, frameworks, and tooling. Prototype and integrate the most impactful advances into our platform and internal developer productivity tooling.
Requirements

Required IT Enterprise Systems Support Engineer
The Role
The Engineer, IT Enterprise Systems Support, is responsible for assisting and supporting approximately 200 end users in a corporate environment, and as part of the Enterprise Systems Support team. The ideal candidate has a solid IT support foundation and experience across Windows 11, macOS, Microsoft 365, iOS, and Android platforms, coupled with exceptional customer service and communication skills.
Who You Are
A technically driven problem-solver with the ability to diagnose and resolve issues across a wide range of complexity levels.
An experienced Support Engineer who delivers exceptional customer service and communicates technical concepts in a clear, user-friendly manner.
Passionate about technology, continuously learning new tools, systems, and best practices to expand technical expertise.
Skilled at implementing effective solutions quickly while providing guidance and knowledge-sharing to users and stakeholders.
Thrives in fast-paced, customer-focused environments where technical troubleshooting, collaboration, and user support are key to success.
What Youll Actually Be Doing:
Serve as the first point of contact for employees seeking technical assistance via phone, email, chat, remote support, and in-person interactions, delivering exceptional customer service and meeting established SLA targets.
Troubleshoot and resolve hardware, software, mobile device, connectivity, and end-user computing issues across Windows, macOS, Microsoft 365, and other business-critical applications.
Provide hands-on and remote support for laptops, desktops, peripherals, and related technologies, including installations, upgrades, replacements, repairs, configurations, and deployments.
Manage support requests through the ticketing system, ensuring timely resolution, accurate documentation, and proactive communication with users.
Support and troubleshoot networking, cloud, and endpoint technologies, including Cisco, Fortinet, Amazon WorkSpaces, Microsoft Intune, Jamf, SCCM, and Windows Autopilot.
Deliver operational support for conference room technology, audiovisual systems, telephony solutions, and office security systems to ensure a seamless workplace experience.
Lead endpoint lifecycle activities, including device provisioning, operating system deployments, upgrades, asset tracking, inventory management, warranty coordination, and compliance initiatives.
Create, maintain, and improve knowledge base articles, troubleshooting guides, FAQs, and technical documentation to enhance self-service and team efficiency.

Senior Software Engineer - IAM
The Role:
We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led us to be named to American Bankers list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple - our nimble and collaborative culture lives in every member of our growing team.
Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.
Who You Are:
Our Software Engineering group handles the core software responsibilitie, and as a Senior Software Engineer, you play a key role. You have a growth mindset: embracing ambiguity and seeking opportunities to challenge yourself and continuously grow your skills. This is a challenging role, so we expect you to have significant experience leading and developing complex and distributed engineering systems. We are looking for an individual contributor that enjoys mentoring teammates and working closely with users.
What Youll Actually Be Doing:
Design, implement, and manage IAM solutions
Collaborate with other IT and security teams to ensure seamless integration of IAM and app security solutions
Provide technical guidance and mentorship to junior IAM engineers.

Were seeking a Senior Application Security Engineer who is first and foremost a teacher, advisor, and enabler for our development teams.
Rather than owning security alone, youll embed secure-by-design thinking across engineering by mentoring developers, guiding architecture decisions, and making secure development intuitive and frictionless.
Youll serve as the go-to partner for developers and engineering leaders, offering clear direction, practical solutions, and hands-on mentorship that strengthens our secure SDLC.
Who You Are:
A proactive self-starter with deep expertise in application and cloud security
Passionate about secure development and enabling engineers through thoughtful guardrails
Clear and confident communicator who can influence across technical and non-technical teams
Curious about emerging threats and excited by the challenges of blockchain security
Committed to excellence, with a strong sense of ownership and a drive to build secure systems that scale
What Youll Actually Be Doing:
Mentor, coach, and educate developers on secure coding through workshops, training sessions, pair reviews, and ongoing guidance
Lead and scale a Security Champions program embedded within engineering teams
Facilitate threat modeling sessions and design reviews, partnering with teams early in the process to improve security outcomes
Collaborate with engineering leadership to ensure secure architecture patterns, API security practices, and design principles are built in from day one
Integrate and tune developer-friendly AppSec guardrails into CI/CD pipelines (SAST, SCA, IaC, secret scanning) while minimizing noise for developers
Translate vulnerabilities into clear, actionable remediation guidance that developers can easily implement
Support security awareness across engineering by building engaging internal content, best-practice playbooks, and reusable patterns
Partner with compliance teams to produce documentation and SDLC evidence supporting FFIEC, PCI DSS, and SOC 2 requirements
Stay current on emerging threats, developer tooling, and secure engineering patterns - sharing insights regularly with the team.

Required Mid-Level, Security Engineer
The Role
This role focuses on ensuring the security and compliance of cloud infrastructure by implementing and maintaining robust security controls across AWS environments. The position involves automation for security monitoring, adhering to best practices, and collaborating cross-functionally with other teams.
Who You Are:
A strong individual contributor who takes pride in delivering high-quality security outcomes while collaborating closely with peers and stakeholders. You are able to build trust, provide thoughtful input, and continuously grow your technical and operational expertise.
You are passionate about exploring new technology and using it to make an actionable impact to the future of fintech. You can balance the needs of the business and the team's goals with strong value for code quality and adherence to implementing best practices.
A highly skilled AWS Security Engineer with additional FinOps expertise to ensure the security and compliance of our cloud infrastructure. You are able to implement and maintain robust security controls across AWS environment. You are passionate about best practices, automation for security monitoring, and collaborating with other teams.
What Youll Actually Be Doing
Cloud Security Implementation: Contribute to the design and implementation of security measures across AWS environments to ensure systems are secure, compliant, and aligned with industry best practices. Including implementation, automation and development of security policies
Conduct regular security assessments, control testing, and audits to proactively identify risks and vulnerabilities (and support remediation efforts with partner teams)
Collaboration with Internal Teams: Work closely with internal teams to integrate security best practices into development and operational workflows
Security Automation & Infrastructure Management: Design and implement automation strategies for security monitoring, auditing, and incident response
Cost Efficiency through Security: Contribute to cloud cost management by optimizing cloud resources without compromising on security.
Incident Response & Threat Management: Participate in incident response efforts to support timely identification, analysis, containment, and remediation of security threats. Contribute to post-incident reviews, help maintain incident response playbooks, and support internal teams by sharing learnings and updated procedures.

Were looking for an IT Compliance Associate to join our Technology team and help ensure our systems, vendors, and internal processes meet legal, regulatory, and security standards. In this role, youll support the design and implementation of an effective IT compliance framework, manage access controls, assess risk, and guide teams in upholding compliance across the organization.
Youll also help shape policies, identify gaps, and drive remediation efforts with cross-functional stakeholders. This is a collaborative, detail-oriented position with room for growth in the cybersecurity and compliance domain
Who You Are
A sharp, analytical thinker with high attention to detail
Collaborative, reliable, and able to thrive in a structured environment
Comfortable analyzing complex data, identifying risk, and advising on controls
Driven by doing things ethically, legally, and right the first time
What Youll Actually Be Doing
Develop and maintain an effective IT compliance program
Conduct risk assessments on internal processes and systems
Lead access recertification and vendor risk assessment processes
Draft, manage, and update internal compliance policies and documentation
Review vendor documentation for regulatory and security alignment
Analyze data, identify compliance gaps, and implement remedial actions
Prepare reports, dashboards, and compliance summaries for internal stakeholders
Organize and contribute to quarterly Cyber Steering Presentations.

We are looking for a NOC Engineer at the start of their technical career - a current student, recent graduate, or early-career technologist with genuine curiosity about how large systems work and what happens when they break. You do not need years of NOC experience. You need to be organized, calm under pressure, and genuinely interested in solving problems rather than just routing them.
You are a self-learner who picks up new technology quickly and does not stop at the surface of a problem. You are comfortable being hands-on, you ask why something failed rather than only that it failed, and you look for better ways to do things instead of only following the procedure in front of you.
What Youll Actually Be Doing:
Monitor our production environments 24/7 and ensure system stability across infrastructure, application, and service levels
Own the full event lifecycle - detect, triage, prioritize, and resolve incidents at Tier 1.5, reducing unnecessary escalations to engineering teams
Make real-time severity calls and notify the right people with the right context at the right time
Improve runbooks, alert quality, and monitoring coverage as you learn the platform.
Collaborate directly with SRE, Infrastructure, and Engineering teams, gaining hands-on exposure to the systems that power our financial products.

Required Staff Software Engineer
The Role:
Staff Software Engineer is our most senior individual-contributor role. You report to a VP of Engineering and act as the technical force multiplier across the several teams that VP owns through their Engineering Managers. Engineering Managers own people and delivery. You own the technical bar.
Who You Are:
You turn strategy into architecture, make the hard design and build-versus-buy calls, and keep decisions coherent across every team under the VP. You work in three modes: lead technical direction, help unblock and grow teams, and build the highest-risk pieces yourself. Hands-on. Not a manager. Your leverage is architecture, code, and the engineers you make better.
What Youll Actually Be Doing:
Partner with the VP to translate business goals into cross-team technical strategy and clear architecture.
Own the hard technical decisions: system design, service boundaries, data models, stack choices, and the tradeoffs behind them.
Define the standards teams build against: coding, testing, security, observability, operational readiness.
Drive alignment across Engineering Managers and their teams so independent decisions hold up at the platform level.
Unblock teams on the hard problems: scale, latency, reliability, thorny integrations, production incidents.
Take initiative without being asked: spot gaps, propose the fix, and drive it across teams before it becomes a problem.
Actively grow and mentor engineers. Invest in their technical development, coach through hard problems, and build the next tier of senior talent.
Prototype and ship the highest-leverage, highest-risk code yourself so teams inherit a proven path.
Set the bar for quality, security, and compliance in a regulated, real-time financial environment.

Required Senior Software Engineer - Agentic Platform
The Role:
As a Senior Software Engineer, youll design, develop, and deploy robust software systems across our platform. Youll have ownership of end-to-end projects, the autonomy to lead from idea to implementation, and the opportunity to work across product lines - from scalable APIs and secure infrastructure to machine learning.
The role also brings unique engineering challenges shaped by regulatory and compliance requirements - pushing your creativity and technical capabilities.
Who You Are:
A product-minded engineer who loves solving problems at scale
Comfortable owning full systems - from architecture to deployment
Passionate about writing clean, maintainable code with an eye on the end user
A collaborative team player who mentors generously and learns continuously
Curious, thoughtful, and excited by a fast-moving environment
What Youll Actually Be Doing:
Design, build, test, and deploy backend systems for high-scale financial applications
Lead architecture reviews and drive decisions across technologies and platforms
Write well-tested code and review peers work for quality and clarity
Collaborate with Product, DevOps, and Security teams to deliver seamless experiences
Own and improve development lifecycles including CI/CD, observability, and cloud automation
Debug production issues and lead efforts to ensure system reliability and uptime
Contribute to internal documentation and onboarding processes
Participate in a Tier 2/3 on-call rotation to support business-critical systems
Build and evolve the platform that lets teams create, evaluate, deploy, and operate agent-based systems, and bring coding agents into daily engineering work.

Required Senior Back-End Engineer
The Role:
As a Senior Software Engineer, youll design, develop, and deploy robust software systems across our platform. Youll have ownership of end-to-end projects, the autonomy to lead from idea to implementation, and the opportunity to work across product lines - from scalable APIs and secure infrastructure to machine learning.
The role also brings unique engineering challenges shaped by regulatory and compliance requirements - pushing your creativity and technical capabilities.
Who You Are:
A product-minded engineer who loves solving problems at scale
Comfortable owning full systems - from architecture to deployment
Passionate about writing clean, maintainable code with an eye on the end user
A collaborative team player who mentors generously and learns continuously
Curious, thoughtful, and excited by a fast-moving environment
What Youll Actually Be Doing
Design, build, test, and deploy backend systems for high-scale financial applications
Lead architecture reviews and drive decisions across technologies and platforms
Write well-tested code and review peers work for quality and clarity
Collaborate with Product, DevOps, and Security teams to deliver seamless experiences
Own and improve development lifecycles including CI/CD, observability, and cloud automation
Debug production issues and lead efforts to ensure system reliability and uptime
Contribute to internal documentation and onboarding processes
Participate in a Tier 2/3 on-call rotation to support business-critical systems.