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we streamline spend management with an intuitive platform serving finance teams and employees. Our solution features corporate cards, customizable request forms, flexible approval workflows, and Real-Time budget visibility integrated with ERP data. With AI-powered invoice processing and self-service purchase orders, we reduce manual work for finance teams while maintaining transparency and control. In this role, you will join a growing startup with an impressive portfolio of customers and be a critical part of our growth stage.
About The Role:
We are seeking a highly motivated and experienced Customer Success Manager to join our team. In this role, you will guide our customers throughout their journey, from the onboarding stage, via implementation projects to value realization and renewals. You will be the focal point for our customers, ensuring satisfaction and retention. This is an excellent opportunity for someone with 24 years of experience in customer-facing roles who is ready to take the next step in their career.
Responsibilities:
* Build and maintain strong, long-term relationships with our customers, acting as their main point of contact and addressing any concerns or issues.
* Customer Lifecycle Management: Lead the customer journey from initial onboarding to renewal, taking ownership of each stage.
* Adoption and Success: Drive adoption and usage of the companyplatform, working with customers to identify their needs and provide solutions that align with their financial goals.
* Provide ongoing support and guidance to ensure a positive customer experience.
* Act as the voice of the customer internally by sharing feedback with relevant teams (Product, Sales, Marketing).
* Assist in developing support materials such as FAQs, help center articles, and tutorials. If you seek a supportive and dynamic work environment, with professional growth opportunities, and the ability to make a meaningful impact in a growing company, we encourage you to apply for this exciting opportunity at our company.

For many of us theres that one podcast we never miss, and video content is part of our daily routine, whether its professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at our company, we know it well. Thats exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
our companys technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Customer Success Team
Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.
On your day-to-today
You will manage a mixed portfolio of Mid-Market and Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of our company. Your focus will be on driving adoption, enabling success at scale, and ensuring long-term retention and growth. Youll lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion.
As the voice of the customer, you'll collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how our company fits into broader business goals will be key to your success. This will be the second CSM in the European region - so you will have a strategic impact on success of growth.

Were looking for a hands-on, customer-obsessed Customer Service Lead to lead and elevate our service operation. In this role, in addition to overseeing day-to-day activities youll build a high-performing team, champion the voice of the customer, and turn service insights into business impact.
Youll be responsible for owning the end-to-end experience within the service center, driving performance, and creating a customer-first culture that balances empathy with execution. This is a pivotal role for someone who thrives in fast-paced environments, leads by example, and knows how to turn operational challenges into growth opportunities.
If you're passionate about service excellence, inspired by data, and love building strong, motivated teams we'd love to meet you.
Job Responsibilities:
Have full hands-on responsibility to oversee all customer activities from the ground up.
Build, mentor, and manage a high-performing team of customer service representatives.
Foster a culture of ownership, accountability, and continuous growth
Set ambitious KPIs and implement strategies to meet and exceed service targets.
Actively track performance metrics and respond quickly to deviations. Motivate teams through clear goals, real-time feedback, and recognition of success
Own the end-to-end customer journey within the service center, Identify friction points and proactively implement solutions that improve satisfaction
Handle complex escalations with professionalism and resolve them with long-term impact in mind
Serve as the primary interface between the service center and other business units (product, tech, operations) and lead cross-functional initiatives to enhance operational excellence.

Youll work in an exciting environment alongside some of the most innovative people in the industry, using cutting-edge tools and technologies. At our company, you have the opportunity to directly influence the products and solutions used by our clients worldwide, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN and thats just the beginning of what we have to offer! Join us and be a part of the best tech team as we Fuel The Fandom.
What youll do:
Provide comprehensive information and operational support regarding the products and services offered by the company.
Work closely with different departments to solve operational and technical issues.