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We are looking for a Key Account Manager.
The Account Manager is a key player responsible for nurturing and growing client relationships within our enterprise-level accounts. Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs.
Responsibilities::
Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team.
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.

We are seeking a detail-oriented and proactive Accounts Receivable Specialist to join our finance team. In this role, you will take ownership of the full AR cycle from issuing invoices to driving collections and improving processes. Youll play a key role in ensuring accurate, timely cash receipts and collaborate cross-functionally to support revenue operations and customer success.

Responsibilities


Manage Collections: Initiate and manage collection activities to ensure timely payments and healthy cash flow.
Invoicing & Reimbursements: Own the calculation, invoicing, and collection of customer expense reimbursements.
Revenue Billing: Issue invoices on schedule for both license and service revenue streams.
Customer Onboarding: Lead the finance portion of customer onboarding, including billing setup, tax configuration, and payment terms.
Reporting & Tracking: Build and maintain reporting processes to monitor overdue invoices, track cash receipts, and drive follow-up actions.
Issue Resolution: Handle escalations, resolve billing discrepancies, and coordinate with Legal when needed.
Process Improvement: Design and implement scalable processes and automations to continuously enhance the AR cycle.
Sales Tax Compliance: Own sales-tax collection and ensure accurate, on-time filings and remittances.