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Our Information Technology department is looking for a Hardware and Software PC Technician and Helpdesk team member to join the Global IT Team.

Location: This position is based in Tel Aviv

Responsibilities
The position includes providing IT support to the companys internal customers in Israel and abroad.

Required Tech Lead - Data Platform
The Role:
Crossix Data Platform is a framework which connects huge patient healthcare data from multiple sources in a privacy safe method on a daily basis to maintain a current view of the US healthcare market. The result enables two core businesses within: Crossix Analytics which is dedicated to advancing healthcare marketing with analytics, innovative planning, targeting, measurement, and optimization solutions; And Compass, which enables clients to study and analyze deidentified healthcare data for various needs. Both businesses are positioned at the center of big data, innovative technology and provide most life sciences companies with insights to help make strategic business decisions and drive improved patient outcomes.
As a tech lead, you will take a leading part in designing and building the infrastructure for connecting and analyzing huge, privacy protected datasets in the cloud using Java, Spark and other technologies and mentor team members.
What You'll Do
Design and develop platform capabilities for scalable data products tailored to enterprise customers
Collaborate with Product Managers, Software Engineers, and DevOps Engineers to gather requirements, create system and feature design documentation, and implement solutions across diverse environments
Write Java-based back-end code, leveraging Spark, various cloud services, and relational databases
Partner with the production team to define solutions, monitor services, troubleshoot issues, and identify cost optimization opportunities
Mentor and guide team engineers, providing support in their daily tasks and development
Build and use monitoring infrastructure to track services, troubleshoot problems, and optimize performance, throughput, and costs
Address privacy challenges to ensure the protection and confidentiality of consumer and patient data.

We are seeking a talented Site Reliability Engineer to join our team in Israel.
Our SRE team is responsible for the design, creation, and maintenance of a complete multi-on-prem and cloud applications, deployment and monitoring framework, working with all major cloud providers. (AWS/Azure/GCP)
This is an amazing opportunity to work with a world-class technical team and to hold responsibility for designing, creating, and provisioning infrastructure as well as deploying and maintaining applications with a focus on infrastructure as code.
We aim to adopt the best solutions to fulfill our requirements, and you will be encouraged to bring your ideas and new thinking.
So, if you want to grow with us and work for a world leader company, Now it is the right time to join.
What You'll Do
Site reliability engineering is what you get when you treat operations as if its a software problem. Our mission is to protect, provide for, and progress the software and systems behind all of our services
Ensure high uptime and reliability of Crossixs production environment in the cloud
Take responsibility for managing the production environment, security, change management, deployment, architecture, and tools
Perform root cause analysis for complex failures and offer modern solutions and tools
Utilize Grafana to develop effective dashboards that provide key insights and system performance
Analyze performance and stability issues and create in-house automation tooling
Work closely with DevOps, R&D, product, and project managers to enable automated CI/CD methods
Design, develop, and drive troubleshooting & mitigation tools as part of driving self-healing agenda
Constantly improve the technology stack, supporting the data growth and the customers requirements.

searching for a Technical Support Engineer to join our Customer Support team. The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily. He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap. As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and doing what it takes, to contribute to quick growth.

What You Will Be Doing

Customer Issue Management:
Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
Provide responsive phone and chat support to address customer queries and concerns.
Documentation and Reporting:
Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
Continuous Improvement.
Proactively enhance technical knowledge and proficiency in products.
Collaborate with cross-functional teams to contribute insights and feedback for product improvement.