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We are looking for a Service Delivery Manager to join our team!

Responsibilities:

Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team.
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.

We are looking for a DevOps engineer with proven experience in cloud at SAAS companies to join our team.
You will design, implement, monitor, maintain and evolve our production environment in AWS in order to support our development and security needs, scale and uptime.
RESPONSIBILITIES
Assist in creating a tailor-made architecture
Deployment of advanced services on the cloud
Implement automation solutions
Maintain and improve the resilience of our platform and our uptime level
Collaborate with the developers, QA, BI and security teams;
Debug, troubleshoot, and fix technical issues
Serve as on-call engineer for urgent production issues/failures.

We are seeking a Software Development manager to manage one of our R&D core teams. In this role, you'll be responsible for spearheading the development of key features, mentoring team members, and driving continuous improvement of our existing products and features.
You'll be a collaborative leader who fosters strong relationships and drives engagement among team members.
Together, you'll define and execute the team's technology roadmap, shaping the future of our products.
Responsibilities:
Contribute to product vision and subsequent execution
Supervise the entire development life cycle, spanning from architecture, design and planning to implementation, QA, and support, to uphold a high standard of software quality.
Provide technical leadership to team member while taking a hands on part in the team tasks
Delegate tasks, assess progress, and potentially play a role in evaluating employee performance
Collaborate closely with internal R&D teams, product team, and customer success to grasp product requirements effectively, thereby facilitating successful software development

We are looking for a talented software engineer to join our system validation and release engineering team.
we value software quality and have a robust automated testing framework. Our tests run continuously and we are always expanding their coverage and reach.
The system validation and release engineering is responsible for the quality of our software and achieves its goals by writing software to improve software quality.
This position is based in Kfar Saba (hybrid).
Responsibilities:
Review requirements, specifications and technical design documents to provide timely and meaningful feedback.
Designing test plans and automating the test cases, including validating functionality, performance, and reliability.
Design, develop and maintain test automation frameworks tailored to our needs. This includes selecting appropriate tools and technologies for automation, deploying and maintaining them and writing software to tie it all together and implement relevant functionality.
Integrate automation tools pipeline to enable seamless testing throughout the development lifecycle.
Monitor and analyze test results, investigate failures, and either report issues to the development team or fix them.
Collaborate with cross-functional teams, including developers, product managers, and architects, to ensure alignment on quality metrics, testing objectives, priorities, and coverage.

As a DevOps Platform Engineer, You will be a part of an innovative, one of a kind strategic R&D team, highly committed to delivering an application in a dynamic, multi-systems environment.

Responsibilities
Plan and Build continuous integrations, provisioning, and operating processes for our native and cloud platform solution
Design and implement integrations with our product platform, such as Provisioning, Monitoring, and Security products
Be in charge of the way we install, upgrade, and distribute the product

We are currently in search of an Escalations Engineer to join our R&D team. As an Escalations Engineer, your primary responsibility will be to assist our R&D team with resolving and handling technical issues raised by our support team. You will be working closely with both R&D and support, deep dive into the code and have a direct impact on customer satisfaction and product improvement. Youll have hands-on experience with our tech stack and become an expert on the product.

Responsibilities
Be the first line of contact for bugs raised by customer support and run a thorough analysis of complex technical issues.
Serve as a focal point and work closely with various teams, including R&D, product, and customer support, to increase customer satisfaction and improve our product.
Work with technical teams, including DevOps and engineering, to build an arsenal of internal tools and automations to be used by various customer-facing teams.
Know the product inside and out and provide training for the customer-facing teams.
Contribute to both customer-facing and internal documentation manuals

We are seeking a motivated QA Automation Engineer to join us as part of our team. In this role, you will develop automated tests, execute and report them in order to improve our products quality and make testing more efficient.

Responsibilities
Analyze requirements and build automated test plans to ensure testing quality
Develop tools and infrastructure to improve testing efficiency
Working closely with the development, product, and manual QA teams
Compose feature files using the Gherkin language and convert Behavior-Driven Development (BDD) scenarios into Python code that can be executed
Regularly update and maintain BDD scenarios to reflect changes in requirements or the applications behavior
Participate in code reviews to ensure the quality and maintainability of test automation code

We are looking for a Senior DevOps Engineer to join our innovative R&D. In this role, you will be responsible for designing and implementing a full CI/CD solution on top of AWS and Azure with K8s, using top-notch technologies and supporting our cloud infrastructure via full IaC.

Responsibilities
Design and implementing a full CI/CD solution on top of AWS and Azure with K8s
Plan, build, and maintain continuous integrations, provisioning, and operating processes
Support our cloud infrastructure, ensuring high availability, redundancy, scalability, and load balancing of our systems
Deploy and manage message bus systems such as Redis, RabbitMQ, and ELK stack
Utilize Ansible, Terraform, Docker/Kubernetes, Git, Jenkins, Argo, Artifactory, Nginx, and other automation tools to streamline and automate the development process

Required IT Support Engineer
Job Description
Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
Provide professional and efficient IT support to our employees across different locations and time zones remotely
Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
Identify opportunities to reduce service requests through better user training and documentation
Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
Work with auditors to ensure that procurement procedures are being followed
Manage onboarding and offboarding processes for on-site and remote workers
Manage and maintain audio-visual equipment around the offices
Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux).

Required Networking Resilience Engineer
Job Description
Quickly identify and resolve infrastructural problems related to networking and security stacks
Work with all aspects of our rapidly-developing infrastructure
Design and implement the next generation of tools and networking changes needed to assure stability, increase velocity, and enhance users experience by optimizing the networking stack
Be a member of the Systems Team and participate in on-call duties (1 week every 5-6 weeks)
Make sure that our network services across the entire company are effective, secure, and easy to use
Be part of our innovative culture, which includes proposing, convincing, and executing any activity that you find contributes to the success.