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we are now searching for a Technical Support Engineer to join our Customer Support team. The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily.
He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap.
As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects.
We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and doing what it takes, to contribute to quick growth.
What You Will Be Doing:
Customer Issue Management:
Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
Provide responsive phone and chat support to address customer queries and concerns.
Documentation and Reporting:
Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
Continuous Improvement.
Proactively enhance technical knowledge and proficiency in products.
Collaborate with cross-functional teams to contribute insights and feedback for product improvement.

Required Software Engineer
Powerstore Data Path Engineering team constantly push the boundaries of what is possible in the world of Big Data storage and distributed systems. We are a true systems company and work at every layer of the storage stack, including all aspects of operating systems and file systems, distributed algorithms, high-performance protocol stacks, and next-generation virtualization technology.
Join us as a Software Engineer on our Data Path Engineering team in Herzliya, Israel to do the best work of your career and make a profound social impact.
What youll achieve:
You will be part of Engineering development team, where software engineers constantly push the boundaries of what is possible in the world of storage and distributed systems. We are a true systems company and work at every layer of the storage stack, including all aspects of operating systems and file systems, distributed algorithms, high performance protocol stacks, and next-generation virtualization technology.
You will:
Participate in the preparation, review and evaluation of software/storage requirements and specifications
Develop of core Software - using mainly C/C++, Python
Prepare written specifications for tasks of varied complexity from verbal requirements
Use defined software lifecycle methodologies
Review and implement test strategies for software products
Take the first step towards your dream career
Every team member brings something unique to the table.
Job ID:R287349.

We are looking for a Senior AI Engineer to join a strong and dynamic AI Engineering team. We are the focal point for AI initiatives, striving to constantly bring innovation and leverage AI capabilities across all company teams and products.
Today, AI is central to how we operate, across the entire organization. It allows us to move fast and release features at a rapid pace, empowers non-technical Forterians to utilize AI tools for increased efficiency, and provides the backdrop for much of the innovation currently occurring in the company.
If this kind of working environment sounds exciting to you, if you understand that Engineering is about building the most effective and elegant solution within a given set of constraints - consider applying for this position.
Why should you join us?
This is a great opportunity to be at the cutting edge of the AI revolution, helping to shape and build the AI platform for the future. Together, well build infrastructure for autonomous and interactive agents, enact AI guardrails and evaluation frameworks to ensure performance and safety, and implement state-of-the-art
AI and Agentic patterns.
This role presents a unique opportunity to enter the AI domain. For those with some experience in AI infrastructure, it offers the chance to grow within a team that is evolving us from the AI experimentation phase to building and leveraging AI-powered products.
What you will be doing:
Design, build, and maintain reusable AI capabilities - including models, tools, APIs, and platforms that power both internal and customer-facing solutions.
Develop and maintain our internal MCP server that easily and securely exposes our vast data stores to AI agents.
Create and implement robust evaluation frameworks and AI guardrails to safeguard our value and ensure model reliability.
Establish deep expertise and sustainable AI engineering practices.
Promote AI readiness and track adoption across the company to build lasting impact.
Build and optimize RAG (Retrieval-Augmented Generation) systems.
Take full ownership of projects: from gathering requirements from non-technical internal users to development, deployment, and operation.
Act as a consultant and advocate for AI engineering, helping other teams leverage the platforms and tools you build.
Partner with teams across to accelerate AI adoption and productization efforts.

Required Data Researcher
Israel - Tel Aviv
About the role:
As a Data Researcher, you will own one of the companys most critical assets: the accuracy, robustness, and performance of what is widely recognized as the leading e commerce fraud decisioning system in the industry.
In this role, you are expected to think creatively and push boundaries. You will design smart logical and technical solutions to real and constantly evolving business challenges faced by some of the worlds largest and most sophisticated online retailers. Your work will operate at the intersection of deep data research, production systems, and real world impact.
You will also have exposure to key customers, working closely with them to deliver analytical insights and adapt solutions to their unique needs. This direct connection between research, product, and customer impact is a core part of the role.
You will join a high caliber, fast moving research group with a strong culture of excellence, curiosity, and ownership. We work in an informal, collaborative environment where strong opinions are welcome and great ideas move fast. The role offers meaningful growth opportunities, with clear paths toward both senior individual contributor and managerial tracks, depending on where you want to take your career.
Your work will directly shape our product, protect millions of consumers and merchants, and help define the future of trust in digital commerce.
What you'll be doing:
Invent, design, implement, and continuously refine the core decisioning logic and models that run in our live production systems
Research complex fraud patterns, adversarial behaviors, and emerging global threats at scale
Leverage rich and diverse datasets to generate actionable insights, build new system components, and advance feature engineering efforts
Develop, prototype, and automate tools and processes that improve the accuracy, scalability, and efficiency of our systems
Collaborate closely with Data Scientists, Analysts, Researchers, and Engineers to build the next generation of our AI driven technology.

Were looking for a talented and driven Integration Team Lead to join our System Engineering group. In this role, youll lead the integration team, working closely with system engineers, V&V, and other R&D functions to bring cutting-edge technologies into reality.
Responsibilities
Lead and manage the integration team, including task planning, setting priorities and mentoring team members
Be the technical focal point for integration-related activities
Oversee system testing and manage the handover process from Integration to V&V
Lead system bring up activities
Responsible for troubleshooting efforts and resolving problems in a timely manner
Maintain a broad understanding of the entire system and stay up to date with the latest version
Lead by example, motivate, empower and develop team members to reach their full potential
Establish strong working relationships with System Engineering and V&V teams to ensure high-quality delivery
Collaborate closely with multiple cross-functional teams across the organization

What will you actually be doing?
Designing, developing, testing, deploying, and maintaining web applications using modern front-end and back-end technologies, including Node.js, React, TypeScript, JavaScript, and Python.
Leveraging AI-powered development tools such as Claude Code to accelerate development workflows, automate repetitive tasks, and improve code quality.
Leading server-side development using microservices architecture to ensure scalable and robust application performance.
Driving the design and implementation of micro frontend architecture, leveraging the industrys latest trends.
Mentoring junior and mid-level engineers through code reviews, pair programming, and technical guidance.
Collaborating with cross-functional teams, including product managers, designers, and other developers, to define technical direction and deliver high-quality applications.
Making architectural decisions and championing engineering best practices across the team.
Integrating AI and LLM capabilities into development pipelines and product features where applicable.

This is a role dedicated to driving success for our top-tier accounts. You will be the success architect and orchestrator of their entire journey, ensuring they fully maximize the value of the platform and achieve their desired outcomes. You'll combine technical expertise with a relentless focus on organization and process improvement, identifying and bridging any gaps or issues that arise within these complex accounts.

Location - Givatayim, Israel ( Hybrid )

Responsibilities:

Develop and maintain an understanding of best practices for at-scale implementations of the solutions

Proactively understand and anticipate the technical needs and challenges of your assigned accounts. Understand complex technical situations, take ownership of ensuring resolution, and escalate when necessary

Bridge the gap between technical knowledge and customer needs, translating complex technical information into clear and actionable insights for both internal and external stakeholders. Collaborate effectively with engineering, product, support, sales, marketing, and leadership teams to deliver optimal solutions

Maintain a commitment to continued growth and understanding of our implementations, staying abreast of the latest updates and best practices.

Design and execute personalized customer success plans with measurable goals, focusing on maximizing feature utilization, securing client renewals, supporting lead generation, and driving expansion revenue.

Identify and address potential roadblocks before they become critical issues, ensuring proactive solutions to maintain smooth operations and high customer satisfaction.

Continuously assess and optimize customer workflows, implementing solutions or identifying gaps to improve efficiency and effectiveness across the company.

Implement and refine internal processes to optimize the customer experience and ensure seamless communication and collaboration with your accounts

Leverage metrics and KPIs to track progress, identify areas for improvement, and demonstrate the impact of your initiatives

Deliver clear and concise technical communications to both internal and external stakeholders, influencing, advocating, and driving action as needed

Were hiring a mid-level engineer who enjoys solving engineering productivity problems end-to-end: identifying friction, building pragmatic solutions (often internal tools or automation), driving adoption with partner teams, and measuring whether the change actually helped.
This is not a pure feature-development role. The work typically blends:
Tooling development
Platform / DevOps-oriented engineering
Process optimization
The mix varies over time based on the most valuable friction to remove.
What Youll do:
Build and maintain internal developer tools
Develop and ship production-quality software that improves daily developer workflows (CLIs, services, automations, integrations).
Own well-scoped components or features end-to-end with support from senior teammates: design, implementation, rollout, and maintenance.
Write clear documentation and provide a smooth self-service experience for internal users.
Improve feedback loops in the delivery pipeline
Identify bottlenecks in CI, builds, tests, deployments, and dev environment setup.
Reduce flaky and noisy signals; improve reliability and developer trust in tooling.
Add pragmatic observability and operational hygiene to internal tools (logging, dashboards, runbooks where needed).
Reduce cognitive load and friction across teams
Make it easier to understand how things work here via better docs, templates, golden paths, and clearer ownership.
Work with partner teams to streamline handoffs and remove recurring workflow pain.
Contribute to lightweight process improvements that reduce interruptions and unplanned work.
Collaborate and deliver
Partner with multiple R&D teams to understand pain points and deliver incremental improvements.
Break down ambiguous problems into actionable steps; communicate progress and tradeoffs clearly.

Required Software Engineer - Security Intelligence & Engagement
About the role
As a Software Engineer on the Security Intelligence & Engagement team, youll be part of a domain responsible for closing the loop between security insight and action across the platform.
Our team builds the systems that transform large-scale cloud security data into meaningful risk insights, such as risk scores, trends, and contextual signals, and the experiences that drive customer response, including alerts, notifications, and guided remediation missions.
Youll work on scalable backend services and distributed systems that power how security insights are generated, aggregated, and delivered to users. The team operates across multiple product domains to ensure that insights lead directly to action, enabling customers to prioritize and resolve risks effectively.
This role is a great opportunity to work on high scale cloud security systems, collaborate across teams, and contribute to building reliable services that sit at the center of our platform.
On a typical day youll:
Design and implement backend services that generate and deliver security insights and engagement workflows
Write clean, maintainable, and well-tested code that meets production quality standards
Build scalable systems that process and aggregate large volumes of cloud security signals
Collaborate with product managers, engineers, and designers to translate insights into actionable user experiences
Troubleshoot and resolve complex system issues while improving system reliability and observability
Contribute to architectural discussions and help evolve services to support growing scale and new capabilities
Implement new features following Agile development practices and established engineering standards
Continuously improve system performance, scalability, and maintainability.

We are looking for a fast learning, motivated individual to join our Product Experience team in R&D. If youre passionate about technology and problem solving, but are also a great communicator, wed love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.
What will you actually be doing?
Analyzing and researching customer use cases and processes in web applications.
Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
Implementing solutions that will scale to millions of users.
Advancing the world one step closer to Artificial General Intelligence.
Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
Creating internal documentation and resources to share knowledge within the organization.
Serving as an internal point of escalation for our Support team and driving resolution of technical issues, including identification of root cause.

we are seeking an experienced and highly motivated Support Engineer to join our dynamic Support team. As a Support Engineer, you will play a critical role in ensuring the success of our customers by providing technical support and delivering solutions to issues raised by customers. You will work closely with our customers, as well as collaborate with cross-functional teams to enhance the overall customer experience.
Responsibilities:
Customer Support:
Provide high-quality technical support to customers via various channels (email, chat, phone).
Troubleshoot and resolve issues promptly and effectively.
Collaborate with customers to understand their needs and provide tailored solutions.
Technical Expertise:
Develop and maintain in-depth knowledge of our to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices.
Problem Resolution:
Analyze and diagnose technical issues reported by customers and provide timely resolutions.
Escalate issues to the development team when necessary, providing detailed information for efficient problem resolution.
Document troubleshooting steps and solutions for internal and external knowledge bases.
Customer Advocacy:
Advocate for customer needs and collaborate with internal teams to address and prioritize product bugs and product improvements.
Continuous Improvement:

Contribute to the development of documentation to streamline support processes.