לוח משרות דרושים עבודה היברידית

The customer success engineer is a key member of the post-sales organization, aligning our observability technologies with the needs of our customers. We are customer obsessed, work hard, and have a team culture that is both entrepreneurial, professional, and fun. This is a technical customer management role in which you will own the long-term relationship with our top logos. The role is Hybrid (3 days from the office) workdays are MondayFriday

Key Responsibilities:
Ensure proper onboarding for new long-tail customers so they have a seamless experience getting started.
Execute POCs and identify opportunities for upselling or cross-selling additional products or services to long-tail customers, driving incremental revenue growth.
Monitor customer adoption and usage patterns, proactively identifying any barriers to adoption and implementing strategies to address them
Serve as the primary point of contact for long-tail customers as their needs arise on an ad-hoc basis
Work with Long-Tail Account Managers to develop and execute retention strategies to reduce churn, increase customer loyalty, and ensure renewals
Customer Journey:
Develop comprehensive, accessible, self-service resources such as knowledge bases, FAQs, and video tutorials that address common customer inquiries and issues.
Implement automated onboarding workflows that guide new long-tail customers through the setup process step-by-step. Use email sequences, in-app messages, or chatbots to deliver personalized onboarding guidance and support based on the customer's specific needs and preferences.
Set up trigger-based communications to automatically reach out to long-tail customers at key milestones or touchpoints in their customer journeycheck in after they've completed onboarding, reached certain usage milestones, or are up for renewal.
Track long-tail customers' usage patterns and behaviors. Set up automated alerts or notifications to flag instances where customers may be experiencing issues or underutilizing the product.
Implement automated surveys or feedback forms to gather insights from long-tail customers about their experiences with the product or services.
Generate personalized product recommendations for long-tail customers based on their usage history, preferences, and behavior.
Automate and streamline repetitive tasks and processes involved in managing long-tail customers.

We are looking for an experienced Senior Data Engineer to join our 'Data & AI' group. As a key member of our team, you will play a crucial role in designing and building data models, developing infrastructure, and optimizing data processes to support our data analysis, data science and engineering teams. You will collaborate with various stakeholders to ensure efficient data ingestion, processing, and analysis, contributing to the overall success of our data-driven initiatives.
Key Responsibilities:
Design and build robust data models and infrastructure to support data science and engineering teams.
Develop and optimize data processes, including ETL/ELT pipelines, for efficient data ingestion and processing.
Identify and understand business processes to derive actionable insights from the data.
Collaborate with BI analysts to create comprehensive reports and dashboards.
Implement and maintain scalable data solutions in a high-volume production environment.
Utilize modern technologies such as M3DB, Open-Search, Grafana, etc., for data processing and analysis.
Lead design initiatives for new products and contribute to best practices.
Work closely with cloud providers like AWS for data storage, computation, and orchestration.
Stay updated with advancements in data engineering, big data, and cloud technologies.

Were seeking a highly motivated Full Stack Developer to help us build our product. An engineer that can turn ideas into a valuable working product, has experience with client-side and backend frameworks, possesses strong problem-solving and analytical skills, and has a sense for great user experience.
Responsibilities:
Taking an idea and developing it into a fully working feature with a rich UI and great UX
Develop clean, simple, maintainable, and efficient code while following industry best practices and code conventions
Collaborate with product owners, designers, and other developers to build and maintain web-based software applications using React and Node.js
Participate in code reviews, testing, and debugging to ensure the quality of the product
Identify and address performance issues and bottlenecks in the application
Deploy regularly and maintain applications in a production environment
Working as a team member, helping the team respond quickly to business or product needs.

Required Manager for the technology risk management team
Description
Working from our offices combined with working from home
The technology risk management team specializes in identifying and locating technological risks, finding solutions, improving systems and processes in the organization to prevent potential impact to the business and minimizing risks using local experts with global experience in complex projects, unique methodologies and technological tools while working with the leading companies in the worlds of technology, industry and finance. The team works on technology risk management projects with US and with the leading companies in Israel in the banking, consumer products and technology sectors, including the largest banks in Israel and the largest technology companies traded in the US.
The role consists of:
Conducting information systems risk surveys, external and internal information systems audits
Design and testing of IT controls (SOX IT)
Advising companies on application controls in business processes in the organization and ERP-CRM systems, establishing methodologies and capabilities in aspects of IT risk management regarding the cloud and digital
Consulting on the issue of access rights and segregation of duties of SOD roles in information systems and business processes.

Required Consultants and Senior consultants for the technology risk management team
Description:
Working from our offices combined with working from home
The technology risk management team specializes in identifying and locating technological risks, finding solutions, improving systems and processes in the organization to prevent potential impact to the business and minimizing risks using local experts with global experience in complex projects, unique methodologies and technological tools while working with the leading companies in the worlds of technology, industry and finance. The team works on technology risk management projects with US and with the leading companies in Israel in the banking, consumer products and technology sectors, including the largest banks in Israel and the largest technology companies traded in the US.
The role consists of:
Conducting information systems risk surveys, external and internal information systems audits
Design and testing of IT controls (SOX IT)
Advising companies on application controls in business processes in the organization and ERP-CRM systems, establishing methodologies and capabilities in aspects of IT risk management regarding the cloud and digital
Consulting on the issue of access rights and segregation of duties of SOD roles in information systems and business processes.

We are seeking a talented Backend Developer with a strong background in Large Language Models (LLM), Diffusion Models and GenAI engineering. The ideal candidate will have professional experience programming in Python and a solid understanding of AI protocols and standards.
The Product:
ConvergeCONSUMER is a solution designed to help businesses understand and predict consumer behavior. It combines customer data, next-generation technology platforms, AI, and machine learning to predict consumer demand.
The solution leverages decades of experience in the consumer sector to drive value for clients. It helps businesses understand their customers' spending behaviors and preferences by combining CRM data with external data.
In this role you will:
Write effective and scalable Python code.
Develop and implement AI models including Large Language Models (LLM) and Diffusion Models.
Utilize GenAI engineering tools such as LangChain, RAG, Vector Database for implementation and optimization.
Stay updated with AI protocols and standards and ensure their correct application in projects.
Collaborate with other team members to understand requirements and develop solutions.
Analyze complex problems, identify and define the computational requirements to solve them.
Full time Job
Location: Tel Aviv, Hybrid.

Our R&D and Innovation Center is looking for a FullStack Developer
We are looking for a skilled Full|Stack Developer with a focus on UI development and a strong understanding of the React JS framework. The ideal candidate will be proficient in developing necessary APIs and have a solid understanding of Rest APIs and authentication/authorization frameworks.
The Product:
ConvergeCONSUMER is a solution designed to help businesses understand and predict consumer behavior. It combines customer data, next-generation technology platforms, AI, and machine learning to predict consumer demand.
The solution leverages decades of experience in the consumer sector to drive value for clients. It helps businesses understand their customers' spending behaviors and preferences by combining CRM data with external data.
In this role you will:
Develop user-facing features and build reusable code and libraries for future use.
Design and implement responsive web application user interfaces using React JS.
Work closely with backend team to integrate REST APIs and develop necessary APIs.
Ensure technical feasibility of UI/UX designs.
Optimize applications for maximum speed, reliability, and scalability.
Collaborate with other team members and stakeholders to ensure the development and delivery of the best possible user experience.
Full time Job
Location: Tel Aviv, Hybrid.

Our R&D and Innovation Center is looking for a Data Scientist
We are seeking a seasoned Data Scientist with a strong background in optimization and Bayesian methods. The ideal candidate will have a deep understanding of data science principles, machine learning, and statistics concepts.
The Product:
ConvergeCONSUMER is a solution designed to help businesses understand and predict consumer behavior. It combines customer data, next-generation technology platforms, AI, and machine learning to predict consumer demand.
The solution leverages decades of experience in the consumer sector to drive value for clients. It helps businesses understand their customers' spending behaviors and preferences by combining CRM data with external data.
In this role you will:
Apply data science techniques and build high quality predictive models.
Leverage optimization/Bayesian methodologies to solve complex business problems.
Utilize programming and database languages.
Address real-world analytical problems using machine learning, statistical modeling, or similar quantitative approaches.
Develop and deploy models in cloud-based ecosystems such as GCP, AWS, or Azure.
Collaborate with cross-functional teams to understand business requirements and provide data-driven solutions.
Full time Job
Location: Tel Aviv, Hybrid.

Brand Designer Extraordinaire Wanted for Studio Awesome!
Are you a design superstar with a passion for creating unforgettable brands? Are you always up-to-date with the latest design trends and tools? Do you have a knack for working with clients and delivering top-notch results on multidisciplinary projects?
If you answered yes to all of the above, then we want YOU to join our team as our next Brand Designer!
Responsibilities:
Work with clients to develop and execute brand strategies that will take their businesses to the next level
Develop visual identities and brand guidelines that reflect each client's unique personality and vision
Create stunning graphics, layouts, and illustrations that will make each brand stand out from the crowd
Collaborate with other designers, developers, and project managers to deliver high-quality work on time and within budget
Stay up-to-date with the latest design trends, software, and techniques to continually improve our design offerings
Full time Job
Location: Tel Aviv, Hybrid.

Our Studios in Israel are growing and we are looking for a talented UX designer.
Our one-stop shop for creativity & technology can help you create a better future, we create awesome digital products and experiences!
Sooooo, if you feel ready for your next challenge, wanna join the largest consulting firm in the word and be a part of an amazing product design studio now is the time to apply
Send us your CV with a link to your brilliant portfolio, we cant wait to see it!
As part of your job:
Conducting user research in both quantitative and qualitative methodologies
formulating user journeys
characterization and design of functional & user friendly digital products of all kinds
characterization of screens
accompanying the design and development until launch and long after
Full time Job
Location: Tel Aviv, Hybrid.

Required Back Office Specialist
About usl:
We are a leading multi-family office providing comprehensive wealth management services to high-net-worth families. Our services include investment management, financial planning, tax and estate planning, and family governance. We are committed to delivering personalized, client-focused solutions.
Job Summary:
The Back Office Specialist will play a crucial role in supporting the daily operations and administrative functions of the multi-family office. This position involves handling a variety of tasks related to client accounts, data management, reporting, and compliance to ensure the smooth operation of our services.
Key Responsibilities:
Client Account Management:
Maintain and update client information and records in the system.
Process new account setups, transfers, and closures.
Handle documentation for client transactions, including deposits, withdrawals, and wire transfers.
data Management:
Ensure accurate data entry and maintenance of databases.
Reconcile account statements and transactions.
Generate and distribute regular reports to clients and internal teams.
Compliance and Reporting:
Assist in preparing regulatory and compliance reports.
Ensure all activities comply with relevant regulations and internal policies.
Maintain up-to-date knowledge of compliance requirements and assist in audits.
Operations Support:
Provide administrative support to the investment team, including trade execution and settlement.
Coordinate with custodians, banks, and other financial institutions.
Assist in the preparation of client presentations and reports.
Technology and Systems:
Utilize office software and tools for data management and reporting.
Support the implementation and maintenance of financial software and systems.
Troubleshoot and resolve system issues as needed.
Client Service:
Respond to client inquiries and provide assistance with account-related questions.
Maintain high standards of client confidentiality and service quality.
Facilitate communication between clients and the operations team.
Application Process: Interested candidates are invited to submit their resume and cover letter, Please include "Back Office Specialist Application" in the subject line.