Were hiring a Technical Customer Success Manager (TCSM) to own the post-sales customer journey for a portfolio of enterprise accounts. This role is a strong fit for candidates with experience as a Technical Account Manager (TAM), Customer Success Manager, Solutions Engineer, or Professional Services Consultant, but is specifically designed around proactive customer program ownership, adoption leadership, and long-term customer success.
You will lead onboarding, adoption, value realization, and ongoing customer success by driving execution across customer stakeholders and internal teams. This is a highly proactive role focused on customer program leadership: running meetings, tracking action items, aligning stakeholders, removing blockers, and ensuring customers continue moving toward successful deployment and long-term adoption. You should be technically credible enough to lead conversations around cloud, Kubernetes, IAM, and modern infrastructure workflows - while partnering closely with Customer Success Engineers (CSEs), who lead deep technical implementation, troubleshooting, and architecture guidance.
Responsibilities:
Own the post-sales customer journey for a portfolio of enterprise customers, from onboarding through adoption, value realization, and renewal readiness.
Lead onboarding and adoption programs by defining success plans, milestones, meeting cadence, stakeholders, and next steps.
Drive customer momentum through disciplined follow-up, clear meeting summaries, action tracking, and proactive stakeholder management.
Act as the primary post-sales point of contact and trusted advisor for both technical and business stakeholders.
Proactively identify risks to adoption, deployment progress, or account health, and drive mitigation plans to keep customers on track.
Partner closely with CSEs on technical onboarding and implementation workstreams, while owning the overall coordination and customer experience.
Help customers translate our capabilities into practical rollout plans, internal alignment, and measurable business value.
Monitor product adoption, customer engagement, and success milestones to identify expansion opportunities and support retention.
Partner with Sales on renewals, upsell, and cross-sell opportunities by surfacing needs, value drivers, and growth potential.
Lead regular customer check-ins, success reviews, and strategic business reviews.
Learn customers business goals and challenges; communicate feedback internally and advocate for improvements across Product, Engineering, and customer-facing teams.
Requirements: 5+ years of proven customer-facing post-sales experience as a Technical Account Manager (TAM), Customer Success Manager, Professional Services Consultant, or in a similar role within a B2B SaaS company.
Proven experience managing complex enterprise customers through onboarding, rollout, adoption, and ongoing success.
Strong project and program management skills, with the ability to drive structured multi-stakeholder customer motions.
A highly proactive mindset, with a track record of driving customer progress rather than reacting only when issues arise.
Technical familiarity with Kubernetes, Docker, cloud environments (AWS, Azure, GCP), IAM, and modern infrastructure workflows / devops tech stack.
Strong communication and presentation skills, with the ability to engage both technical teams and business stakeholders.
Experience identifying customer risk, driving mitigation plans, and supporting retention and growth.
Strong organizational skills, follow-up discipline, and ability to manage multiple accounts and priorities in parallel.
Comfortable working in a fast-paced startup environment with high ownership and evolving processes.
Experience with customer adoption frameworks, success plans, QBRs, and strategic account reviews.
English fluency at a native level.
Advantages:
Experience working in the Cyber Security or DevOps domains.
This position is open to all candidates.