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Required Help Desk specialist
If youre looking to be part of a fast-growing company thats disrupting the payments industry by building transformative technology, then join our team and play a pivotal role in developing the future of fintech.
Key Responsibilities:
Provide remote and on site IT support to employees across Israel, Iceland, Colombia, and Singapore.
Ensure continuous operational support for users in multi region and hybrid work environments.
Manage onboarding and offboarding processes, including account setup, hardware provisioning, and license management.
Administer and maintain SaaS tools and systems (Google Workspace, Atlassian, HubSpot, Slack, Zoom,).
Deploy, configure, and manage end-user devices (macOS and Windows) via MDM systems such as Jamf, or Intune.
Manage hardware inventory and peripheral equipment across all offices.
Create and maintain IT documentation, playbooks, and internal knowledge base articles.
Monitor and resolve service requests via the companys ITSM/ticketing system (Jira Service Management).
Collaborate with the Security, People Ops, and Engineering teams to enforce IT security standards and compliance.
Participate in global IT projects, infrastructure improvements, and automation initiatives.

Required IT & Security Operations Specialist
Responsibilities:
Lead and manage E2E complex projects in the IT, IS and Security department.
Coordinate and work closely with security, IT, information system and Infrastructure teams teams
Establish effective relationships with stakeholders, communicate project updates and risks, collaborate with business units to understand their needs.
Develop and maintain project documentation, project plan, prepare reports and presentations.

We are seeking a highly skilled Global IT Manager to join our global medical device company. The successful candidate will lead IT operations with a strong focus on cybersecurity, cloud infrastructure, service delivery, helpdesk management, and project execution. This role is critical to ensuring our IT systems remain secure, efficient, and future-ready, supporting our mission to deliver innovative healthcare solutions worldwide.
What you will be doing {responsibilities and duties}:
IT Operations & Infrastructure
Manage and optimize IT infrastructure, including servers, networks, cloud platforms, and enterprise systems.
Ensure system availability, performance, and scalability to support business growth.
Guarantee compliance with corporate IT policies and medical device industry regulations.
Cybersecurity
Lead the companys cybersecurity strategy, policies, and tools to safeguard sensitive medical and business data.
Conduct regular risk assessments, vulnerability scans, and penetration testing.
Oversee incident response, disaster recovery, and business continuity planning.
Cloud & Service Management
Manage cloud environments (Azure/AWS/Google Cloud), ensuring security, cost optimization, and scalability.
Implement service-oriented IT processes (ITIL framework) to imprve reliability and efficiency.
Oversee vendor and service provider relationships.
Helpdesk & Organizational Service Framework
Lead and develop the IT Helpdesk function, ensuring excellent user support and service quality.
Establish and manage an organizational service framework to define, monitor, and improve IT service levels (SLAs/OLAs).
Drive continuous improvement in IT support processes, knowledge base, and self-service tools.
Innovation & Technology Enablement
Identify, evaluate, and introduce emerging technologies to enhance IT operations, security, and user experience.
Promote automation, AI-driven tools, and modern collaboration platforms to streamline IT services.
Act as a technology champion, driving innovation across the organization.
Project Management
Lead cross-functional IT projects from initiation to delivery, ensuring on-time and on-budget execution.
Collaborate with business leaders to align IT initiatives with corporate strategy.
Drive digital transformation projects to enhance collaboration, security, and productivity.
Leadership & Team Management
Supervise and mentor IT team members, including infrastructure and helpdesk staff.
Foster a culture of accountability, continuous improvement, and knowledge sharing.
Build strong relationships with global IT counterparts and local business leaders.
Working according to Insightec Quality Policy, relevant Quality Procedures & Standards, and privacy & safety rules

we are looking for a IT Support Specialist.
About The Position:
Provide first and second-level technical support for employees
Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support
Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment
Administer user accounts, passwords, security policies, and backup systems
Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing)
Provide support for peripheral hardware including printers, docking stations, monitors, and external devices
Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints
Serve as the primary technical contact for shore-based office users
Maintain accurate IT asset inventory and ensure up-to-date documentation

Required DevOps Engineer
As a DevOps Engineer you will be responsible for:
Build state of the art solutions for our production platform
Work with other R&D teams on mutual projects
Solve diverse complex problems of high scale
Support multi-region environments & provide support to worldwide-based teams
Everything as a code approach: Run our infrastructure with Ansible, Terraform, and Kubernetes
Build and maintain tools for automation, deployment, monitoring, and operations
Troubleshoot and resolve issues in our dev, test, and production environment
Conduct periodic on-call duties and emergency response.

Required DevOps Engineer
As a key member of our engineering team, youll work at the intersection of development, operations, and reliability. Youll automate cloud infrastructure, ensure system performance, and maintain secure, scalable deployments in a regulated fintech environment.
Responsibilities:
Manage and enhance cloud infrastructure (AWS, GCP, Azure, or similar).
Develop, maintain, and automate CI/CD pipelines to streamline application delivery.
Implement Infrastructure as Code (e.g., Terraform, Ansible, CloudFormation) for provisioning and managing environments.
Set up and maintain monitoring, observability, and alerting systems using tools like Prometheus, Grafana, Splunk, New Relic, ELK, etc.
Define, track, and act upon SRE metrics (SLIs, SLOs, error budgets) to balance reliability and development velocity.
Participate in incident response, including root cause analysis and remediation.
Automate repetitive tasks to reduce toil and increase system resiliency and uptime.
Collaborate with developers and security teams to embed security and compliance best practices (e.g., PCI DSS, DevSecOps).
Support on-call rotation and continuously improve operational processes.

Required Customer Support Specialist - Student Position
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain our SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues.

Were seeking a hands-on and forward-thinking System Team Leader to drive operational excellence across our companys global IT infrastructure. In this role, you will lead a team of skilled System Administrators, ensuring efficient delivery of IT services, robust infrastructure performance, and alignment with security, compliance, and SLA standards. The ideal candidate is a strong technical leader who thrives on problem-solving, innovation, and continuous improvement-capable of balancing day-to-day operations with long-term strategic initiatives.
Responsibilities:
Lead and mentor a skilled team of System Administrators, managing workload, priorities, and professional growth.
Oversee the installation, configuration, updating, and troubleshooting of IT services across corporate and R&D lab environments.
Manage and enhance cloud-based applications and services, including Office 365, Microsoft Intune, AWS, Azure, and related endpoint security solutions.
Ensure daily operational excellence for IT infrastructure, systems, network, and services.
Coordinate and manage IT projects, from planning through execution, in alignment with corporate objectives.
Proactively monitor and optimize network performance, availability, utilization, and Quality of Service (QoS).
Operate in alignment with corporate security standards and regulatory requirements, maintaining compliance across IT operations.
Develop and implement innovative IT solutions leveraging AI, automation, and BOT technologies to enhance operational efficiency.
Oversee system team activities to ensure alignment with IT SLA commitments, driving timely resolution, service quality, and operational reliability.

Were looking for a highly skilled Network Systems Performance Engineer to join our R&D Quality and Performance group. In this role, you will design and execute performance, scalability, and reliability tests for our client networking and security components across multiple platforms.
You will work closely with Development, QA, Product, and Architecture teams to evaluate system performance under diverse network conditions and ensure our client software meets high standards of stability, quality, and efficiency.
Responsibilities
Define, design, and execute performance, scalability, load, throughput, and stress tests for client network functionality across multiple operating systems
Build and maintain performance testing environments, including physical and virtual lab setups, network simulators, and traffic generation systems
Evaluate the behavior and performance of client networking and security workflows in various operational and environmental scenarios
Simulate and analyze diverse network conditions, including jitter, packet loss, bandwidth variations, latency profiles, and connectivity constraints
Analyze CPU, memory, and other resource utilization across different OS platforms to ensure efficient and stable client performance
Collaborate with R&D teams to identify bottlenecks, investigate performance issues, and drive improvements in architecture and implementation
Prepare documentation, test methodologies, and clear performance reports for technical teams and stakeholders
Contribute to ongoing enhancement of performance testing tools, methodologies, and lab infrastructure
Develop Scripts in Python, Bash, or PowerShell. Alternatively Java - advantage.

Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
 Own and manage customer issues and see problems throughout resolution.
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
 Work directly with R&D and Product Management on customer issues upon full resolution.
 Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.