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A fintech + AI startup building a global fraud-free commerce ecosystem are seeking a Commercial Support & Service Manager to build and lead a world-class support organization from the ground up. The role includes owning the end-to-end merchant experience, designing operational frameworks, and guiding the team as the company scales globally.
This isnt your classic technical support role. If your background is mainly Tier 13 IT support, helpdesk work, or deep systems/debugging troubleshooting, this probably wont be the best match. In this role, youll be partnering with our merchants, not handling internal systems or infrastructure issues.
The company is located in Modi'in, central Israel. Hybrid work model.
Responsibilities:
Lead all support activities including inbound support, service delivery, triage, escalations, and performance management
Define SLAs, communication standards, and quality expectations to ensure consistent, high-quality merchant interactions
Manage and mentor a remote team, including training, QA, and coaching systems
Build workflows, documentation, escalation paths, and operational frameworks for a mature support function
Collaborate with Product, Customer Success, Onboarding, and Operations to resolve friction and improve the merchant journey
Analyze recurring issues, provide actionable insights, and support product improvements.

A fast-growing fintech AI start-up company, focused on eliminating fraud and chargebacks in online commerce, is looking for an experienced Senior Data Engineer.
In this Roll, you will build large-scale, cutting-edge data solutions for fraud prevention, with the potential to grow into a technical leadership role.
The company is located in Modi'in, central Israel. Hybrid work model.
Responsibilities
Build and maintain scalable data pipelines and ETL processes.
Design complex data models and optimize data architecture.
Collaborate with teams to deliver high-quality, compliant solutions.
Troubleshoot production issues and implement best practices.
Recommend new technologies to enhance the data infrastructure.

A fast-growing fintech AI start up company, focused on eliminating fraud and chargebacks in online commerce, is looking for Senior Backend Engineer to join her core product team.
In this roll, you will build innovative, high-impact solutions that fight fraud and protect their customers revenue.
The company is located in Modi'in, central Israel. Hybrid work model.
Responsibilities:
Take a senior role in a talented engineering team and help build our market-leading product.
Design and implement core backend infrastructure: ingestion, algorithms, performance, and interactive services.
Build a scalable data platform for complex, high-volume data flows.
Own features end-to-end design, build, deploy, measure, and maintain.
Work closely with Product on a top-tier SaaS PLG offering.
Help shape a high-standards, fun, professional engineering culture.