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What youll be doing
As a Field Operations Associate, youll be part of our companys frontline operations team, working hands-on in the field to identify and resolve operational and safety-related challenges. Youll help maintain high service standards and represent our company in interactions with couriers, businesses, and municipalities across our active cities.
Day-to-day in this role youll:
Conduct field tours across our companys active operation areas in Israel.
Identify and report operational, safety, and service-related issues in the field.
Monitor courier behavior, delivery standards, and proper use of equipment.
Support operational problem-solving between couriers, merchants, and commercial locations.
Collaborate with municipalities and external partners when needed.
Document cases and insights in Monday.com and follow up until resolution.
Participate in operational escalations, meetings, and team updates.
What we offer
A hands-on role with real impact on safety, service quality, and city operations.
A dynamic mix of fieldwork and office/home-based tasks.
Close collaboration with multiple operational and cross-functional teams.
Professional onboarding, training, and access to our company tools.
our company benefits and compensation according to company policy.

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Responsibilities:
Build, lead, and develop a high-performing TAM organization across account management, technical success, and support.
Own renewal forecasting, planning, and execution to deliver predictable retention and upsell outcomes.
Lead commercial engagements, including pricing, negotiations, contract structure, and value realization conversations with customers.
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Implement scalable commercial processes that drive renewal discipline, expansion pipeline development, and account growth execution.
Partner cross-functionally with Sales, Product, and Finance to influence commercial strategy and maximize customer lifetime value.