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As a member of the Feedvisor support team, your goal will be to provide fast and friendly world-class support to our existing and prospective clients. We are looking for a customer-oriented person with superior communication skills and a proven technical background.Feedvisor’s support team plays a key role in the organization, gate-keeping quality and customer satisfaction. Responsibilities:
* Working days: Sun– Friday ( 21:00- 4:00 AM)- Minimum three shifts per week
* Maintain ownership of support requests until resolved; collaborate with other teams as needed and establish customer expectations.
* Provide in-depth problem analysis and resolutions for a remote customer base.
* Ensure support requests are handled in a timely manner and escalated if necessary.
* Become a subject matter expert in Feedvisor’s SaaS solutions. Requirements:
* Provide accurate and timely feedback for the purposes of measuring, tracking, and driving continuous service-level and product improvements.
* You should be a current student in the technology sector (computer science, information systems, or a related subject).
* Any experience with customer support or service in software companies is a plus.
* SQL knowledge is a plus.
* Strong analytical, troubleshooting capabilities and problem solving skills; strong attention to detail
* Self-motivated; work effectively under high pressure in a business-critical environment
* Good process orientation
* Excellent multitasking skills and the ability to prioritize tasks
* Superior communications skills
* Team player
* Ability to see beyond regular ticket resolutions and provide both process and product insights

ENGLISH/SPANISH/FRENCH SPEAKER? YOUR PLACE IS WITH US!
For an high-tech company specialising in online games we are looking for Customer Support agents.
Location: Ashkelon.
Great conditions for suitable candidates.
Options for integration into key positions in A Hi Tech company.
Job Description: Working with international clients - Providing ongoing service to customers via email, chat, telephone-Customer retention

Customer Service Coordinator A successful global consumer products company, with focus on the Juvenile space, is looking for a proactive and motivated Customer Service Coordinator. This is a key role who will interface with customers around the globe (more than 60 countries) and be an active player with our sales department to handle a variety of pre and post-sales functions. 
Duties and Responsibilities:
Handle and resolve customer complaints/inquiries via e-mail or social media in a timely and accurate manner; determining the cause of the problem, selecting and providing correct solutions to customers, cooperate with other departments (R&D, QA, and Sales) to resolve them.
expediting correction or adjustment; following up to ensure resolution Register and report relevant information (customer data, product issue, etc). 
Effectively assist sales team to manage a full sales cycle, build and manage a pipeline, and deliver accurate forecasting. Maintain database of customer sales order and invoicing records. 
Willingness to take on greater responsibilities along with a strong desire to contribute to overall.

Scope of position: Full time.
Office location: Herzliya.