דרושים » שירות לקוחות » Customer Support Specialist

Are you looking for a foot into the world of hi-tech, in a role which will allow you to help end users around the world?
In a world of assessments which can be outsmarted by guesswork and prefab answers,we are the only solution in the language testing space to measure real life communication capabilities by evaluating natural speech and writing.
Using a combination of cutting-edge technology and advanced linguistics research, the TEST is designed to measure English quickly and accurately. Our tests are used by leading organizations around the world to assess English abilities in recruitment and language teaching, and are trusted by educational institutions and government offices to qualitatively measure English abilities in a wide variety of cases.
Were looking to recruit a full-time for a Customer Success Representative, to work with our regional business development manager in serving clients across the Middle East and Asia.
What will you do with us?
Your work will include, on a daily basis, communicating with End Users and Clients through our Help desk interface, via phone, email, or video conference, depending on need and scope of request. You will file and respond to tickets coming in from clients across the continent, working to properly deduce solutions to client inquiries, ranging from quick troubleshooting to long-term product requests.
You will be the clients point of contact with our company, directing their needs to the people who can help.  
Full-time position (9:00-18:00 GMT+3), Hybrid: training and team meetings in company offices in Jerusalem, other tasks remote.

Our company is a fast growing startup in the sales automation space, backed by top-notch investors.
We help some of the best GTM teams in the world perform better by easily creating failure-free, interactive, and personalized demo experiences for B2B buyers at every stage of the customer lifecycle.
We are a young company that values culture, grit, transparency, and excellence.
We put our founding members at the very heart of our company and are looking for proactive self-starters who are excited about building within a new, rapidly growing and still to be defined category.
The customer professional service and enablement team focuses on reducing complexity and increasing customers time to value with our company.
The team is responsible for providing technical guidance, advanced solutions, and best practices for demo creation.
The team assists customers in asset creation from start to finish, while also enabling them to focus on execution and long term maintenance and success.
The ideal candidate will improve collaboration, provide an outstanding top-level experience, and accelerate team productivity.
Designing solutions in our company that cater to customers specific needs.
Assist customers in setting up/enabling new product features.
Helping answer customer questions, and troubleshooting where necessary.
Assisting with the initial implementation for the customer and assisting in the handover to the Customer success team.
Stay up-to-date with product updates and best practices to effectively address customer inquiries.
Contributing with documentation and building our customer specific configuration knowledge base.
Collaborate with cross-functional teams, including product developers, to identify complex customer issues.
Identify trends and patterns in customer issues and provide insights to relevant teams for continuous product improvement.
Act as a liaison between customers and internal teams, advocating for customer needs and providing feedback to improve customer experience.

Required Support Specialists II - German
Join our Customer Support team as a Support Specialist II, where you will play a crucial role in our expanding language support initiative. The ideal candidate possesses native proficiency in German, along with fluency in English, will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the highest quality responses to incoming user questions.
This role will report to a Customer Support Manager/ Senior Manager and will contribute directly to our Support efforts with a focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.
The ideal candidate for this role will have a consistent 5 day work schedule with the ability to work standart German business hours from Monday through Friday.
What your day will look like:
Deliver high-quality, timely responses to support tickets received via email, phone or chat
Focuses on resolving complex issues in various product areas, requiring highly customized responses and advanced troubleshooting skills
Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff
Utilize and contribute to support-related documentation, processes, and workflows
Provide DESS (Dedicated Enterprise Support Specialists) services to our Platinum customers to ensure customer expectations and satisfaction are met
Assist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders
Be an expert in all things so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understand
Continuously update your knowledge with product developments, policy changes, known issues, and user feedback.
Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments
Other projects as assigned.

Required Support Specialists II - French
Join our Customer Support team as a Support Specialist II, where you will play a crucial role in our expanding language support initiative. The ideal candidate possesses native proficiency in French, along with fluency in English, will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the highest quality responses to incoming user questions.
This role will report to a Customer Support Manager/ Senior Manager and will contribute directly to our Support efforts with a focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.
The ideal candidate for this role will have a consistent 5 day work schedule with the ability to work standart French business hours from Monday through Friday.
What your day will look like:
Deliver high-quality, timely responses to support tickets received via email, phone or chat
Focuses on resolving complex issues in various product areas, requiring highly customized responses and advanced troubleshooting skills
Collaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff
Utilize and contribute to support-related documentation, processes, and workflows
Provide DESS (Dedicated Enterprise Support Specialists) services to our Platinum customers to ensure customer expectations and satisfaction are met
Assist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders
Be an expert in all things so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understand
Continuously update your knowledge with product developments, policy changes, known issues, and user feedback.
Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments
Other projects as assigned.

we are looking to hire a Customer and Technical Support Representative who will be responsible for the interactions between our company and our customers and will provide more experienced and detailed technical support addressing special escalations, system bugs, customers complaints and more.
The position includes communication with the Support team agents and other internal departments in order to resolve and investigate issues escalated.
This role requires a combination of excellent customer service skills and technical knowledge to address both non-technical and technical queries

Power the Future with us! We are a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters, battery Storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. We are looking for Technical Service Specialists to join our growing Global Technical Centre to provide innovative solutions for international markets including North America and Europe. This is an opportunity to become an expert in the company`s product offering and the solar industry in general. Based in our brand-new offices, we will be able to provide a collaborative environment, transportation, meals, and a competitive compensation package.
**This position will require regular night and weekend shifts.**
What will you be doing?
* Answer inbound chats, e-mails, and cases from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system.
* Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
* Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
* Provide updates to knowledge database used by other Technical Support representatives with new troubleshooting information discovered in the resolution of customer calls.
* Manage the monitoring database of customer installations.
* Document all activity in ticketing system and other database software platforms.
* Create layouts on the monitoring site at customers request.
* Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
* General understanding of Microsoft Office products and utilize them efficiently.
Country:
India
City:
Bangalore

We are looking for a Customer Support Engineer, who will become part of the company and take on several different responsibilities.
As a Customer Support Engineer, the primary responsibility is to ensure the success and satisfaction of our customers by providing exceptional support and technical assistance.
The Customer Support Engineer is the main point of contact for customers seeking help with our products and services, and work closely with the Technical CSMs and CSMs to address their needs effectively.
Long story short, you will:
Provide prompt assistance to our customers via various channels and participate in meetings to efficiently resolve issues. Troubleshoot technical issues and meet response time targets.
Prioritize and manage customer inquiries through our ticketing platform. Escalate issues to the ProDev team as needed for resolution.
Maintain expertise in our products and features, sharing knowledge and best practices with customers.
Diagnose and resolve technical issues effectively, collaborating with the engineering team to address product bugs.
Create and maintain knowledge base articles and troubleshooting guides, sharing insights and best practices with the team

We are looking for a Technical Support Specialist to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers' CI/CD processes, therefore providing quick and professional replies to allow fast and safe deployment.

As a member of the team, you:

Will engage in technical support mainly by chat or video calls if needed.
Will bring customer feedback and ideas back into the company to help product-tailor appropriate solutions.
Will work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers are super happy!
Must be willing to work in hybrid shifts (Possibility to work shifts from home).
Full-Time Position - 5 shifts per week.

We are looking for an customer-oriented service representative to provide product/services information and resolve emerging problems that our players face within the game.
Responsibilities:
Ensure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players.
Identify and analyze recurring issues and trends by working with other departments until resolution
Achieve an optimal support experience by continuous improvement and knowledge sharing initiatives.
Work in a dynamic, team-focused environment with great freedom, career development, and benefits.

We are looking for a Support Consultant/Professional/Specialist.
In this role you will:
Empower our customers to achieve their goals.
Provide product onboarding, support services, and policy information to enhance customer user experience and satisfaction (Primarily B2C).
Resolve product and customer issues, analyze and provide solutions using in-house troubleshooting.
Provide feedback to the company on the customer's perspective and influence product quality and development.
Identify key power users and potential product beta testers in our community.
Contribute as a Team Player, to the overall support team effort and customer success goals.
Hours 14:00-23:00
This is an in-office role with one day working remotely.