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Introducing Chargeflow Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker We are searching for a Scale Customer Success Manager who thrives in scalable customer engagement and excels at delivering value to a large customer base. As a key player in our Customer Success team, you will drive efficient, one-to-many communication strategies that empower our SMB clients to maximize their success with Chargeflow. Your mission is to educate, engage, and support thousands of clients using automation, strategic outreach, and data-driven insights Join us in revolutionizing chargeback management with cutting-edge technology, equipping businesses with the ultimate defense against fraud, and helping them protect their revenue and profit margins at scale. Your Arena:
* Own post-sale engagement for Chargeflow’s SMB clients, driving onboarding, adoption, retention, and expansion through scalable communication.
* Conduct multiple daily meetings with SMB clients and manage one-to-many customer success initiatives, including email sequences, webinars, video training, and automated outreach to maximize impact across our client base.
* Implement efficient self-serve education, automation, and scalable engagement strategies.
* Create targeted customer journeys and lifecycle campaigns to enhance customer satisfaction and drive product adoption.
* Serve as a trusted advisor to relevant stakeholders (IC to C-level) by providing insights, best practices, and proactive guidance to help SMB clients optimize their chargeback management.
* Analyze customer engagement data to identify trends, risks, expansion opportunities and proactively take action.
* Collaborate cross-functionally with Product, Sales, and Marketing to ensure alignment and continuous improvement and assist with development prioritization, feature alignment, and overall product evolution.
* Gather and communicate customer feedback (VOC) to drive product improvements and feature prioritization.

Introducing Chargeflow Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker We’re searching for a dynamic Customer Onboarding and Implementation Manager to lead client onboarding and integration, ensuring a seamless and impactful experience. This role is perfect for someone who thrives at the intersection of technical expertise and client engagement, guiding businesses through smooth implementations while optimizing their success. You’ll be the go-to expert for integrating solutions, providing hands-on support, and driving long-term value for our clients. If you’re passionate about creating streamlined onboarding processes, solving complex integration challenges, and delivering exceptional client experiences, we want you on our team! Your Arena: Client engagement and solution design - Collaborate with clients to define requirements, design integrations, and drive business value. Act as the primary technical contact, ensuring alignment on design choices and overseeing implementation. Onboarding and project leadership Lead the end-to-end onboarding process, customizing workflows for each client. Maintain regular communication, schedule meetings, address challenges, and ensure a seamless transition from initiation to completion. Technical support and integration - Provide hands-on support across development and integration projects. Design, implement, and maintain scalable integration solutions that connect internal and external systems while ensuring adherence to best practices. Training and knowledge - Serve as a knowledgeable and trusted advisor for Chargeflow products, resources, and training options as needed to drive use case execution during the onboarding phase. Special projects and process improvement - Drive continuous improvement by leading special projects and refining onboarding and implementation processes.

We are looking for a Customer Success Manager on a mission to establish partnerships with our clients, based on value and ROI. These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of suite of services.
Workdays Monday to Friday
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging solutions.
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where can deliver even greater value for our customers.
Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
Simultaneously and successfully managing multiple client relationships.
Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

We are looking for a Customer Experience Fulfillment & Processing Associate to join our team.
The CX Fulfillment & Processing Associate responsibilities include online eyewear processing and VIP order fulfillment. This role is key in ensuring employees receive their eyewear efficiently while maintaining a great customer experience.

Join our dynamic Enterprise Architects team within the new Customer Services & Delivery board. We lead digital transformation using cutting-edge technologies, advancing the RISE with initiative, promoting Clean Core principles, and accelerating Business Technology Platform (BTP) adoption. Our mission is to simplify and modernize IT landscapes, reducing complexity and operational costs, while fostering innovation and efficiency to support evolving business needs.
What youll do:
As a Principal Enterprise Architect, you will develop a comprehensive enterprise architecture model for our customers aligning with their enterprise goals, collaborate with virtual account teams (VAT) as a transformation partner. You will drive the value realization and the solution adoption and lead activities such as:
Guide customers through their cloud journey (with special focus on adopt and derive), starting with Enterprise archetypes and scaling digitally.
Act as the Transformation Partner for the CIO or other CxO, driving architecture effectiveness.
Support adoption, identifying and mitigating technical adoption risks.
Enhance impact on customers business goals by driving value realization through solution adoption and consumption of capabilities
Bundle customer expectations and align business goals in a tangible enterprise level success plan to monitor and validate KPIs & value drivers to enable value-driven business transformation with value framework
Serve as a trusted advisor, ensuring secure, reliable, and flexible cloud environments for mission-critical processes.
Through governance, involve and engage relevant stakeholders within and outside the customer organization to enhance value realization, establish a common perspective on customer business goals and value drivers across solution areas to provide customer context to all teams, enhancing customer proximity and experience.
Align customers and partners with Clean Core strategy, accelerate BTP adoption and promote best practices.

Were looking for a Customer Experience Team Lead to manage and mentor a team of agents in Israel as part of our global CX team.

In this role, youll oversee daily operations, ensure smooth shift coverage, and maintain high-quality customer interactions. Youll also play a critical role in coaching, mentoring, and developing agents, handling escalations, and ensuring we meet our KPIs.

Responsibilities
Team Management: Lead, mentor, and support a team of 10-15 CX agents.
Quality Assurance & Coaching: Conduct regular QA reviews and coaching sessions to improve agent performance.
Shift & Volume Management: Oversee work schedules, optimize shift coverage, and ensure efficient handling of customer interactions.
Escalation Handling: Assisting our Seniors and front line with escalations and manager calls.
Performance Tracking: Monitor key metrics and team performance, ensuring we meet our KPI and drive efficiency.
Professional Growth: Guided and developed agents, helping them advance their careers and enhance their expertise.

looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.

We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.

Responsibilities
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.