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We are seeking a strategic Customer Success Manager to own the end-to-end journey for our enterprise accounts. You will act as a trusted advisor, ensuring large-scale organizations realize maximum value while you proactively identify opportunities for retention and growth and your insights directly impact what we build next.
Key Responsibilities
Strategic Partnership: Act as the primary point of contact for enterprise accounts, aligning our solutions with customer business goals through tailored success plans.
Onboarding & Value Realization: Lead the onboarding and adoption process to ensure a seamless, outcome-focused journey from day one.
Retention & Expansion: Monitor account health to proactively mitigate churn risks and identify upsell/cross-sell opportunities based on evolving customer needs.
Performance Insights: Conduct regular business reviews (QBRs) for senior stakeholders, delivering data-driven insights and strategic recommendations.
Cross-Functional Advocacy: Champion the "voice of the customer" internally, collaborating with Product and Sales to influence the roadmap and enhance the user experience.
Technical Operations: Be responsible for system configurations, site setups, and live environment data while maintaining a strong understanding of technical integrations (APIs/scripting).
Data Integrity & Support: Conduct detailed data analysis to support strategic decision-making and participate in QA processes to ensure data integrity and system functionality. Oversee and prioritize support issues, ensuring timely and effective resolution in partnership with internal teams.

we are looking for a Sales Development Representative - German Speaker.
What will you do?
In this role, you will focus on driving revenue growth by generating new business opportunities to support the sales funnel.
A successful SDR is a self-starter, has excellent telephone/communication skills, is well organized, able to multi-task, and comfortable contacting and speaking with IT and Decision Makers over the phone.
Do you have the ability to stand out and differentiate yourself from the rest of the pack? If youve got a sales hunger and desire to learn, succeed and attack your territory, then lets talk!

We are looking for a driven, tech-savvy, Technical CSM to join our team. In this role, you will provide professional services for our clients.
You will set up Connecteam features based on their processes, help integrate Connecteam with other platforms, and migrate data from other platforms into Connecteam. You will collaborate closely with CS and R&D teams to develop expertise and provide top-notch service, streamlining customer processes, onboarding and saving them valuable time
Responsibilities:
Meet with clients daily to provide the above services.
Work offline for clients to complete work given by them.
Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
Manage multiple tasks in a fast-paced and high-pressure environment.
Collaborate with CS and R&D teams to ensure a seamless customer experience.

Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with customers, focusing on three aspects:
Accelerate adoption of products and value realization.
Explore new opportunities for expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Technical Success Manager you will
Be the customers trusted advisor
Focus on the customers continuous interactions with , the customers lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the Platform
Provide Service to the Sales team by focusing on customers strategy, and make sure the Platform helps customers achieve their goals, enabling the Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the Platform, including:
The value proposition and sales messaging
Out-of-the-box reporting where needed
Success journey planning and execution
Continuous communication and working relationship

youre looking to grow your career in a dynamic, global, and impact-driven environment, wed love to hear from you.
The CX Enterprise Program Manager serves as the strategic architect of the partner experience, dedicated to transforming complex technical friction into high-impact product innovation. By bridging the gap between enterprise needs and product reality, they act as a proactive extension of the customers team-delivering domain-specific expertise and data-driven insights that ensure seamless operational health and a future-proof product roadmap.
Responsibilities
VoC Representation: Act as the primary representative of the customer in internal product and roadmap discussions.
Domain Expertise: Diagnose and resolve technical issues with a deep understanding of specific business domains (Accounting, Owners, and RM; or Billing, Res Pays, Pay, and Financials).
White-Glove Support: Oversee the ticket lifecycle to ensure SLAs are met with the highest quality of care, including direct handling of urgent tickets.
Embedded Onboarding: Partner with the Onboarding team to ensure technical nuances are addressed early in the customer journey.
Knowledge Management: Pre-prepare training materials and documentation for new feature launches to ensure customer self-sufficiency.
Friction Analysis: Track the "Why" behind tickets to identify if challenges are due to bugs, UX gaps, or training needs.
Cross-Functional Collaboration: Work with Onboarding, Customer Success, Product, and other teams to ensure friction analysis results in code changes or process improvements.
Escalation & Churn Mitigation: Serve as the PoC for escalations, creating trackers and teaming up with other Customer Facing teams.

Were excited to announce the search for a Renewal Sales Account Manager for the UK and Ireland market!
Job Id: 25379
Embark on a rewarding journey as a Renewals Account Manager with our Software Technologies, a global cybersecurity leader consistently nominated for the Forbes Best Employers list for the past five years. Take ownership of the entire renewal process, ensuring high retention rates, and collaborate seamlessly with cross-functional teams to guarantee customer satisfaction.
If you are passionate about fostering client relationships, thrive in a dynamic environment, and aspire to contribute to the success of a worldwide industry leader, we are the ideal place for you.
Let's work together to shape the future of cybersecurity.
Key Responsibilities:
Conduct thorough Account Reviews with the Major Account manager to ensure satisfaction is achieved before the renewal date
Proactively identify customer issues and collaborate with wider Check Point teams, Distributors, and Channel partners to mitigate risks.
Qualify and validate the Saleforce renewal pipeline for accuracy and completeness.
Develop customer quotes efficiently within the Renewal Quoting tool.
Ensure accurate forecasting using Clari.
Meet designated bookings quota and retention rate targets.
Maintain an up-to-date knowledge of our solutions and their competitive positioning.

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures

we are looking for a Customer Service Representative.
Responsibilities may include the following and other duties may be assigned:
Provide day-to-day support in Order-To-Delivery processes through analytical and operational support.
Provide a professional level of support to the customers and Field Sales team.
Contribute to the company goals in the areas of customer satisfaction and KPIs.
Be responsible for issue resolution and reactive communication towards the customer/patient.
Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects.
R59569

the industry leader in the web data domain, is looking for students for a part-time Technical support Representative position.
The position is part-time, in shifts that include nights, weekends and holidays.
Location: Poleg, Netanya
Responsibilities:
Providing customers with timely and accurate technical support
Independently understanding and solving technical problems using internal documentation
Clarifying problem solutions to customers and providing them with the best workflows
Interacting with other departments to clarify issues and escalate them when required