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We are seeking a detail-oriented and technically curious Customer Success Intern to support our Customer Success Operations team.
Hours: 8-10 hours per week
In this role, you will become an expert in the platform and work closely with the Head of Customer Success to support enterprise-level clients with technical setup, implementation, and ongoing optimization.
This is a hands-on opportunity to gain experience at the intersection of customer success, AI tools, and product development.
Key Responsibilities:
Build and customize templates within the platform for enterprise customers
Set up and refine brand voice configurations
Create and manage A/B testing templates to support customer campaigns
Collaborate with Customer Success, Product, and R&D teams on technical operations
Identify, document, and clearly communicate platform bugs and issues
Provide feedback and suggestions to improve product functionality based on user experience
What Youll Gain:
Hands-on experience working with an AI-powered platform in a real-world environment
Exposure to Enterprise Customer Success Operations
Opportunity to contribute to product improvements and innovation.

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures

We're seeking a Customer Operations Specialist (student position) to manage support tickets and work closely with our account management and technical teams to ensure smooth operations across our platform. You'll be the critical link connecting our customers with internal teams, including Finance, Risk/Credit, and Product - and you'll help us scale by designing automated workflows that leverage APIs, event-driven systems, and AI tooling.
Responsibilities
Manage and resolve support tickets through Freshdesk/Freshchat across multiple customer segments
Design and maintain automated workflows that connect Freshdesk, internal services, and third-party tools via REST APIs and webhooks/event streams
Leverage AI-powered tools (LLM agents, Claude, automation copilots) to triage tickets, draft responses, and surface insights from support data
Build internal tools and dashboards to streamline recurring ops tasks
Coordinate credit limit requests with the Credit team
Support collections operations and payment recovery workflows
Troubleshoot bank connection and payment processing issues, including tracing API calls, reading logs, and debugging event payloads
Provide the Product and Engineering teams with structured customer feedback, reproducible bug reports, and feature requests
Analyze ticket trends using SQL and AI-assisted analysis to identify systemic issues and propose automation opportunities

Were hiring an early-career, tech-savvy Support Representative to join our team.
Youll support external customers (merchants & partners), solve problems quickly, and collaborate across the various departments.
A Full training is provided at the companys expense
What youll do:
Troubleshoot and resolve customer issues via email and Sack
Guide merchants through API integrations
Support technical workflows behind our global payment gateway
Collaborate with product & platform teams
Identify bugs and provide product feedback
Conduct manual QA and third-party interactions

we are looking to hire a Customer and Technical Support Representative who will be responsible for the interactions between our company and our customers and will provide more experienced and detailed technical support addressing special escalations, system bugs, customers complaints, and more.
The position includes communication with the Support team agents and other internal departments in order to resolve and investigate issues escalated.
This role requires a combination of excellent customer service skills and technical knowledge to address both non-technical and technical queries.

We are looking for a detail-oriented and motivated individual to join our Payments Team . Our team ensures smooth financial operations for clients worldwide - from monitoring transactions and payment providers to supporting internal departments and customers.
Responsibilities:
Monitor payment flows and detect irregularities across internal and external systems.
Collaborate with developers, external providers and internal Finance teams to resolve payment related issues
Reconcile transactions with high accuracy
Authenticate customer activity and process withdrawal requests using decision-making tools
Analyze approval rates and ensure continuous optimization
Proactively identify and suggest improvements to our existing payment processes and policies.

Were looking for an experienced Collections Specialist to join us in our Tel Aviv office.
Responsibilities:
Daily monitoring of accounts receivable
Follow up and engage with customers on outstanding payments and resolve any issues causing payment delays, negotiate payment arrangements and settlements
Resolve Invoice discrepancies and disputes
Work with the bookkeeping and accounting team to ensure accurate cash application is done in a timely manner and resolve unrecognized payments
Work closely with the sales and account management team to escalate issues and cooperate on outstanding payments
Process internal requests for address changes, completing customer vendor forms

Were looking for Inbound Sales Development Representative - English speaker to nurture relationships with inbound prospects from our free product, and turn them into qualified leads for our sales pipeline.
This role will report to our MIR Team Manager.
Why is this role so important ?
We receive thousands of inbound leads through our free product, and many of them dont yet know the value our marketing intelligence product can bring to their company.
As an MIR, you will be the first touchpoint for these new prospects, proving to them the value by sharing relevant insights from our data.
The relationships you build, and the meetings you are able to create for the sales organization, will have a direct impact on our sales pipeline.
This is your chance to launch your hi-tech career in a supportive environment, and provide real value to companies all around the world, from many different industries and verticals.

We're growing fast and looking for a talented Customer Experience Representative to join us in our journey.
Responsibilities and Duties:
Helping and accompanying customers in the application and registration process, while maintaining a high level of service and professionalism in accordance with the standards of service used by the company.
Clarification, handling, and providing solutions to customer complaints.
Customer training in using all functions in the app and responding to inquiries from the company's customers on various topics.
In addition, customer support is also carried out through chat support systems.

we are looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities:
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.

We are looking for a highly motivated, talented, resourceful and energetic individual to join our company for the next phase of our fast moving story as Customer Success Manager.
This Customer Success Manager role is an opportunity to join our team, help build a strong customer success department and make a significant impact. Through an impeccable support experience, you will help our customers solve their aching conflicts, while drawing new insights and working closely with other team members in order to build and improve our product.
Responsibilities:
- Represent the voice of the customers and be part of the product development roadmap.
- Build CS working processes, suggest innovative solutions and look for service improvement opportunities.
- Be the point of contact for our customers on all media channels.
- Prioritize open issues, and ensure technical and service-related issues are handled quickly and appropriately.
- Build onboarding and training processes, and data knowledge centers.
- Support a team of CS representatives (Students).
- Study & implement new tools.

we are looking for a Customer Success Manager.
As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities:
Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
Build strong relationships with key stakeholders to drive engagement and long-term success.
Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
Analyze customer usage data to proactively address risks and drive retention strategies.
Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

we are looking for a Customer Service Executive.
This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world-class customer service. You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and with the chance to unleash your full potential. We will expect you to:
Give our customers and their guests a warm and friendly welcome, every day.
Manage a range of on-site tasks to help our busy workspace run smoothly and happily.
Above all, help your customers and colleagues have a great day at work.