לוח משרות דרושים שירות לקוחות לדוברי שפות

We are looking for trilingual Customer Services Safety Agent for a challenging and meaningful role at the company's control and command center in Tel Aviv. In this role, you will be required to supervise, coordinate, and assist our users who use the platform (app).

This is a serious, long-term role in a growing tech company with training, structure, and real purpose - Not a call center. Not sales. Not outsourced.

Responsibilities:
Monitor and assist users via the security platform (app). Responses can be provided via video, phone, chat, or email.
Respond to various security situations and coordinate appropriate responses
Exercise judgment and professionalism in responding to inquiries and choosing the best solution.
Record, process, and report information both verbally and in writing in real time and/or after the completion of the service.

We are an EdTech pioneer and innovator that has been on the cutting edge of educational technology since its foundation.
Today our company has grown to over 1000 employees while we deliver high-quality live courses to over 50,000 students a year on our online Learning Platform.
Our strategy is to continue on our path of innovation to deliver personalised, outcome-focused learning experiences by leveraging AI technology and advanced teaching methodologies.
About the position:
We are looking for high-level French & English speakers to present, promote and sell our services using solid closing techniques to prospective customers over the phone and email.
All applicants must be able to analyse potential customers' needs, demonstrate strong persuasion and objection handling skills, and continuously improve sales skills to attain quota and grow as sales professionals.
In addition, excellent verbal, and written communication skills as well as exceptional listening skills.
Establishing, developing, and maintaining positive customer relationships are essential. Come join us and be a leader in our Global Sales Team, we offer a competitive pay base and interesting commissions. This is a home-office-based position.
Please send your resume in English!
Only English CVS will be taken into consideration.

We are an EdTech pioneer and innovator that has been on the cutting edge of educational technology since its foundation. Today our company has grown to over 1000 employees while we deliver high-quality live courses to over 50,000 students a year on our online Learning Platform. Our strategy is to continue on our path of innovation to deliver personalised, outcome-focused learning experiences by leveraging AI technology and advanced teaching methodologies About the position We are looking for high-level French & English speakers to present, promote and sell our services using solid closing techniques to prospective customers over the phone and email. All applicants must be able to analyse potential customers' needs, demonstrate strong persuasion and objection handling skills, and continuously improve sales skills to attain quota and grow as sales professionals. In addition, excellent verbal, and written communication skills as well as exceptional listening skills. Establishing, developing, and maintaining positive customer relationships are essential. Come join us and be a leader in our Global Sales Team, we offer a competitive pay base and interesting commissions. This is a home-office-based position. Please send your resume in English! Only English CVS will be taken into consideration.

We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face to our clients. Your goal is to learn as much as possible about our customers needs and their business workflow. As a Customer Success Manager (CSM) for our Enterprise team, you will be expected to deliver value and ROI to our largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the Enterprise CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.
Responsibilities:
Serve as the primary point of contact between clients and the team
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers queries on the Platform.
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use our platform aka best practices
Proactively identify (growth) opportunities and optimization points for our clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of our solutions by keeping high retention rates.

We are looking for an exceptional Customer Support Representative to join our elite team.
Your mission is to help photographers adapt and succeed with us using Adobe photo editing software including Lightroom and Photoshop and our experience.
If you want to be part of a category-building product that will improve the lives of photographers worldwide join us!
Responsibilities
Onboard new customers to us.
Resolve issues for customers independently and with interface with Product and R&D teams.
Provide customer feedback internally to the Product and R&D teams.
Lead product demos.
Build strong relationships with our customers to understand their needs and ensure their success with us.

Were looking for an Enterprise Customer Success Manager to help us shape the future of measurement.
In this role, youll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.

As an Enterprise CSM, youll serve as the trusted advisor to some of our most strategic customers across EMEA (Nordics, Baltics, Africa, Israel, and Southern Europe). Youll own the relationship end-to-end, helping clients navigate challenges, adopt our products, and grow their business through our platform.

What Youll Do:

Manage top-tier client accounts on all levels: technical, business, support, and product.

Drive product adoption and growth by providing strategic guidance and hands-on support.

Share relevant product updates and content with clients to support their evolving goals.

Identify upsell opportunities and support customer retention strategies.

Deliver client trainings, webinars, and promote new features.

Serve as the voice of the customer, relaying feedback to internal Product and R&D teams.

Partner with Sales and Marketing to drive regional expansion.

Customer Care Expert - German Speaker (Evening Shift)
Job Description
As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.

We are looking for a Customer Success Manager on a mission to establish partnerships with our clients, based on value and ROI. These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of suite of services.
Workdays Monday to Friday
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging solutions.
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where can deliver even greater value for our customers.
Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
Simultaneously and successfully managing multiple client relationships.
Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.

If you are a people person, enjoy assisting others, and looking for an opportunity to grow, your place is with us!

You will:
Working Sunday Thursday 08:00-17:00, 5 days a week.
Hybrid work environment both home and office.
Interact with customers & provide exceptional customer service experience.
Multitask between different communication channels Calls, Chats & Emails.
Provide answers by identifying problems, researching, and guiding the customer through the correct steps.
Coordinate with management team members to resolve escalated clients and/or customer issues.
Improve customer experience, encourage organic growth & creating engagement.
Promote the company`s Cultural Values through both behavior and attitude, including being an advocate for team members.