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We are looking for a German Speaking, Business Development Representative to join our team.

What you will be doing:

looking for a talented and entrepreneurial individual to join our Business Development Representative (BDR) team, to contribute to our rapid revenue growth.

BDRs play a critical role in driving sales by generating qualified leads from both inbound and outbound sources, profiling prospective clients, and providing valuable feedback on the effectiveness of our sales and marketing campaigns.

As a Business Development Representative (BDR), you are the tip of the spear for our sales efforts, revenue generation, growth, and success.

You will use your personality, communication skills, and the training we provide you, to develop those conversations into Sales Accepted Leads (SALs)

*We provide a complete sales & prospecting tech stack to enable your success

*We deliver a complete Onboarding program to enable your success in the role Our comp plan is extremely competitive



Develop a targeted list of prospects as well as qualify inbound leads according to the established framework

Conduct lead generation activities following best practices and processes provided in the sales development playbook, and provide feedback for process improvement based on insights gathered from the field

Effectively communicate value and offerings to prospects across a companys I/T organization. OR I/T professionals through a companys I/T department

Partner with assigned Account Executives to develop your territory

Consistently achieve assigned quotas and performance goals

Update and maintain prospect information and sales activities on systems such as Outreach and Salesforce

Provide Account Executives with detailed notes on prospect interactions

Continually seek knowledge on industry best practices and product offerings

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

Responsibilities

Onboarding new users to the system, including user adoption

Administration of pending orders and payments

Reconciliation of all company orders to confirm the correctness of data

Identification of areas of improvement, both in process and product

Promptly responding to customer queries via ticketing system, emails, phone

Liaising with colleagues or managers to find the best solutions to customers issues

Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Required Customer Care Expert - French Speaker (Evening Shift)
Job Description
As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.