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We are seeking a Technical Customer Success Manager (TCSM) with a proven track record in cybersecurity and enterprise customer engagement. This role is pivotal in driving customer success, maximizing Hyver adoption, and ensuring the delivery of high-impact cybersecurity services.
Responsibilities:
Customer Success & Strategic Advisory: Serve as a trusted advisor to enterprise customers, helping them understand and reduce cyber risk using the Hyver CRQ platform. Build and maintain strong relationships with CISOs, security teams, and business stakeholders. Act as the primary technical point of contact, managing escalations and ensuring customer satisfaction.
Hyver Platform Enablement: Lead onboarding, training, and continuous enablement to ensure deep adoption of Hyvers cyber risk quantification and exposure management capabilities. Translate complex cybersecurity data into actionable insights aligned with business priorities.
Professional Services Oversight: Coordinate and oversee delivery of red team, blue team, threat intelligence, and other professional services. Align service engagements with customer goals and ensure measurable outcomes.
Retention, Growth & Expansion: Drive customer retention through proactive engagement and value realization. Identify upsell and cross-sell opportunities in collaboration with the sales team.

We are seeking a motivated Sales Development Representative (SDR) for our EU operations. In this role, you will be the first point of contact for potential customers, playing a critical role in generating leads and nurturing relationships. With a focus on our cutting-edge pricing optimization solutions, you will engage with prospects to understand their needs and set the stage for our sales team to close deals. If you are passionate about sales and eager to contribute to our growth in the European market, we want to hear from you!

Responsibilities:
Identify and research potential leads through various channels including Outbounding, social media outreach and industry events.
Qualify leads by understanding their needs and challenges, and effectively communicate how our solutions can address them.
Engage with prospects via phone, email, and social media to set up meetings for the sales team.
Maintain accurate records of interactions and manage the sales pipeline using CRM software.
Collaborate with the sales and marketing teams to optimize outreach strategies and improve conversion rates.
Achieve and exceed monthly quotas for lead generation and appointment setting.

As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.

As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.

As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.

We're searching for an SDR to join our growing team, while introducing our global marketing solutions to the local and regional markets. You will work with leading hi-tech and medical companies, driving high-quality traffic, leads, and sales opportunities for our unique strategic marketing, digital marketing, social media solutions and more.
What You'll Be Doing:
Lead Generation: Research, pursue, and develop potential clients (online research, industry databases, and tools like LinkedIn or CRM systems).
Outbound Prospects: Conducting discovery calls with prospects to identify needs and opportunities.
CRM Management: Log all interactions and update lead statuse in the CRM (HubSpot), while tracking key metrics like outreach effectiveness, response rates, and conversion rates.