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We are looking for a Customer Success Partner to join our dynamic team and drive the post-sale success of cutting-edge data solutions. This role works closely with leading global healthcare organizations, ensuring successful implementation, product adoption, customer renewal, and revenue growth through upsell and cross-sell opportunities.

You will act as a strategic partner and advisor, managing relationships, delivering value, and representing the Voice of the Customer (VoC) internally. This position requires collaboration across functions and geographies, and a commitment to meeting measurable KPIs tied to customer success and satisfaction.

Key Responsibilities:

Manage the end-to-end customer lifecycle post-sale: implementation, onboarding, adoption, value realization, renewal, and expansion.
Ensure the successful implementation of MDClone solutions, including project planning, execution, deployment, and integration.
Drive product adoption by aligning capabilities with customer workflows and ensuring high user engagement.
Identify and lead renewal, upsell, and cross-sell opportunities by understanding customer needs and value drivers.
Monitor and communicate project progress through structured plans, timelines, reports, and documentation.
Define, monitor, and manage Key Performance Indicators (KPIs) to track customer outcomes, adoption metrics, and project milestones.
Foster strong, long-term relationships with healthcare customers across clinical, operational, and IT stakeholders.
Represent the Voice of the Customer to internal teams (such as Product Management, R&D, and Support) to influence roadmap and service improvements.
Collaborate with internal cross-functional teams to resolve issues, anticipate needs, and deliver a seamless customer experience.
Travel required: Ability to travel globally to customer sites at least once per quarter.

We are looking for a Community Lead - Operations.
In this role, your responsibilities will Include, but wont be limited to:
Building Operations and Management:
- Resolve issues that require on-site attention as they arise in the building.
- Manage inventory and monitor Opex budget
- Liaise with in-building, third party cleaning and maintenance companies to ensure space is kept up to standards, and validate supplier invoices.
- Know and explain policies and procedures and communicate, inform, and update members on building issues.
- Monitor Salesforce Service Cloud to be familiar with member and building issues.
- Project management for certain member requests and capital improvements
- Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding our relationships with a wide portfolio of Israeli customers.
The ideal candidate would be experienced in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to tailor solutions for various scenarios.
Passionate about delivering a great customer experience and well versed in handling anything clients throw your way.
A positive and energetic person with the hunger to grow business and make an impact at an organization set on becoming the number one player in the Security Risk Validation space.
Roles and Responsibilities:
Operate as the lead point of contact for all matters specific to your accounts.
Responsible for retention and account satisfaction.
Proactively identifying and managing risks both internally and with the customer to ensure long-term success.
Voicing customers needs internally ensuring customer expectations are met.
Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (mainly onsite) with customers in Israel
Seek growth & sales opportunities within the portfolio of accounts.
Develop technical understanding of our products.
Maintain close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Manage ad-hoc queries from customer accounts.
Maintain all information about customer activity within the CRM platform.