What will you do?
Own a portfolio of 25-35 enterprise (large) accounts ( both Israel & global clients) and deliver a high-touch, strategic customer success approach.
Build and execute tailored customer success plans aligned with business objectives, adoption milestones, and measurable outcomes.
Lead key customer engagements including Executive Business Reviews, roadmap alignment, technical enablement, and account planning sessions.
Champion platform adoption through multithreaded stakeholder engagement and position our company as a strategic partner in business transformation.
Become a trusted advisor by deeply understanding customer goals and driving long-term value through proactive success planning.
Collaborate cross-functionally with Product, Sales, Marketing, Services, and Development teams to represent the voice of the customer.
Support growth by identifying upsell and cross-sell opportunities, partnering with Account Managers on deal strategy and Renewal Managers on retention planning.
Monitor customer health using data-driven insights to mitigate churn risks and sustain high levels of customer satisfaction and net retention.
Promote customer advocacy by aligning platform value to strategic outcomes and fostering long-term.
Requirements: 3-5 years of experience in SaaS Customer Success or SaaS Account Management, managing large, complex enterprise accounts with revenue responsibility.
Proven success in leading Executive Business Reviews (EBRs) and strategic account planning engagements.
Experience building and maintaining multithreaded relationships across different stakeholder levels and functions within customer organizations.
Strong commercial mindset with experience driving customer growth, identifying expansion opportunities, and supporting upsell and renewal strategies.
Experience creating and executing customer success plans, adoption strategies, and value realization programs across multiple product modules.
Ability to guide customers through technical enablement and collaborate effectively with Product, Support, Professional Services, and Sales teams.
Excellent communication, presentation, and stakeholder management skills, with confidence engaging senior executives (Director, VP, and C-level).
Strong project management skills with the ability to manage multiple customer initiatives simultaneously.
Analytical and data-driven approach, using customer health metrics and business insights to drive decision-making.
Proven ability to identify customer risks proactively and create mitigation plans to improve retention and satisfaction.
Experience working in a fast-paced, high-growth SaaS environment.
Familiarity with Salesforce, ChurnZero, Asana, and ChatGPT or similar AI tools is an advantage.
HR Tech or HRM domain knowledge is an advantage.
Tech-savvy with a passion for learning new products and technologies.
Highly organized, proactive, and customer-centric with excellent problem-solving skills.
Strong ownership mentality with the ability to work independently while collaborating cross-functionally.
Adaptable, resilient, and comfortable navigating ambiguity and change.
Hebrew and English - spoken and written fluency are required.
This position is open to all candidates.