לוח משרות דרושים כספים, כלכלה ושוק ההון במרכז

The Technical Account Manager will act as a trusted advisor to our customers to help ensure efficient our companys Unit 42 Managed Services adoption. In this role, you will work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. The end result is increased customer satisfaction, value, retention, and expansion of the Unit 42s security footprint.
Key Responsibilities
Ensure customers are maximizing their return on investment by owning the customers on-boarding, adoption, satisfaction and advocacy across a portfolio of customers
Provide high touch/white glove customer outreach immediately post close to shepherd customers through the on-boarding process
Drive adoption- ensure customer applies the offering in a timely manner
Ensure customer is measurably satisfied with the service they are receiving, informing customers of refresh needs and options
Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive the managed services adoption to ensure they are leveraging the solution to achieve full business value
Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams and become a Subject Matter expert over time
Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points contact within Unit 42, and touchpoint for all feedback from our customers
Serve as a customer advocate in influencing product roadmap and improvements
Manage performance metrics CSAT, Renewal rate, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement. Identify renewal risk and collaborate with internal teams to remediate
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.

The Director of FP&A is a key contributor at our company. You will own the FP&A domain and take a significant role in forecasting and analyzing our operation, providing key insights, financial results reporting, implementation of monitoring processes, raising challenges in real time, and driving strategic initiatives forward. The ideal candidate will have meaningful experience in financial modeling, creating and optimizing processes, be fluent in Excel, have strong analytical skills, and know how to navigate different information systems. Were looking for someone who is AI-fluent and tech-savvy, able to guide the FP&A team in leveraging automation and advanced analytics to improve financial processes and decision-making.
What am I going to do?:

* End-to-end FP&A ownership - Forecasting, economic analysis, budget
* Deliver weekly financial updates, monthly performance analyses and quarterly rolling forecast
* Analyze financial and operational processes; make recommendations for improvement
* Lead, mentor, and scale a high-performing FP&A team, fostering talent through coaching, career development, and cross-training opportunities
* Act as a trusted advisor and analytical partner to Management and partner with the different business units and departments, providing business insights, financial models, support in budget needs
* Build and maintain financial models related to but not limited to company KPIs, retention metrics, business performance, commissions plans, etc
* Provide M&A due diligence support; develop financial models for strategic initiatives
* Present and report company KPIs to leadership
* Present and report variance analysis versus forecast and budget
* Support the monthly accounting close process with detailed monthly financial analyses
* Provide financial modeling and analysis for various ad-hoc financial projects
Equal opportunities:
 we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. we are proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Whats the job?
The Director of FP&A is a key contributor at our company. You will own the FP&A domain and take a significant role in forecasting and analyzing our operation, providing key insights, financial results reporting, implementation of monitoring processes, raising challenges in real time, and driving strategic initiatives forward.
The ideal candidate will have meaningful experience in financial modeling, creating and optimizing processes, be fluent in Excel, have strong analytical skills, and know how to navigate different information systems.
Were looking for someone who is AI-fluent and tech-savvy, able to guide the FP&A team in leveraging automation and advanced analytics to improve financial processes and decision-making.
What am I going to do?
End-to-end FP&A ownership - Forecasting, economic analysis, budget
Deliver weekly financial updates, monthly performance analyses and quarterly rolling forecast
Analyze financial and operational processes; make recommendations for improvement
Lead, mentor, and scale a high-performing FP&A team, fostering talent through coaching, career development, and cross-training opportunities
Act as a trusted advisor and analytical partner to Management and partner with the different business units and departments, providing business insights, financial models, support in budget needs
Build and maintain financial models related to but not limited to company KPIs, retention metrics, business performance, commissions plans, etc
Provide M&A due diligence support; develop financial models for strategic initiatives
Present and report company KPIs to leadership
Present and report variance analysis versus forecast and budget
Support the monthly accounting close process with detailed monthly financial analyses
Provide financial modeling and analysis for various ad-hoc financial projects.