We are looking for an ambitious, tech-savvy, experienced Professional Services Consultant to join our growing team in our Tel Aviv HQ Offices. This role is critical for our customers on-boarding and implementation process as you will consult with them to understand their business goals and help them to utilize the correct features on our SaaS platform that will allow them to get the most success out of our innovative product. If you're looking for something exciting, challenging, and are client orientated and tech-savvy, this could be the job for you!
Responsibilities:
* Own the platform and service customer onboarding process - including system setup, user training, and customer relationship management.
* Configure/ Optimize account settings based on specific client needs.
* Deliver product training sessions (via video) to customers.
* Follow-up with customers regularly throughout the onboarding process to make sure that they increasing their engagement in the product.
* Serve as the Guesty contact person for clients during the onboarding stage for any questions about product usage.
* Become an expert on the entire Platform.
* Troubleshoot technical problems where they impede the customers ability to use the system effectively.
* Understand the customer business and technical needs to optimize configuration and recommend best practice solutions.
* Gather customer feedback to communicate it to the Product teams.
* Develop best practices and Onboarding materials to improve the customer onboarding experience.
Requirements:
* Professional Services/ Customer Success Experience .
* Extremely organized individual with the ability to manage multiple accounts in parallel.
* Strong Technical Background (Education or experience).
* Strong client and internal communication skills.
* Ability to explain complicated technical and business concepts clearly in English to people with varied backgrounds and experiences.
* Eager and quick to learn new products and technologies.
* Familiarity with the Short-term or Vacation rental market - a plus
* Friendly, patient and professional demeanor.
* Passionate personality that can help increase customer enthusiasm for Guestys product and services.
* Fluent English (+ French).