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our company isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind our company's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like our company's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of our company platforms, we make our company's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
Coordinate across teams involving moderate to high complexity to manage construction activities at facilities to support service vendors, and ensure safety, security, and compliance. Help identify needs and coordinate the allocation of resources for space expansion and modification design.
Compile and analyze data to create and configure scripts and tools for data center-related tracking and reporting, in line with project objectives, with some guidance.
Provide expertise and mentorship to deploy and operate new data center infrastructure across teams.
Report issues and follow data center procedures to troubleshoot and diagnose issues with equipment or infrastructure as they arise, and identifying the resources needed to resolve identified issues.
Own the repair, fix, and performance of preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with limited precedent.

We are growing and are looking for a Senior IT Systems Administrator
who value personal and career growth, team-work, and winning!
The IT team is responsible for enabling efficient and compliant operations across Axonius. We focus on delivering and managing critical SaaS applications and infrastructure to support our global workforce.
As a Senior IT Systems Administrator, you will be a technical leader within our IT team. You will be responsible for providing advanced technical support, mentoring junior team members, and driving process improvements. Your expertise will be instrumental in ensuring the highest level of support and customer satisfaction. As a Senior IT Systems Administrator, you will play a key role in implementing and maintaining secure and scalable IT solutions.
Key Responsibilities:
Provide expert-level resolution and consultation for multifaceted IT problems and escalated cases.
Spearheaded incident response and problem resolution initiatives, employing advanced diagnostic techniques and analytical tools to identify and rectify complex technical issues promptly.
Lead the design and implementation of SaaS applications into our IDP (Okta).
Ensure optimal performance, security, and compliance of SaaS applications, endpoints, and infrastructure (Google Workspace, Zoom, Slack, JAMF, Intune, etc).
Assume a leadership role in mentoring and coaching junior admin and support engineers.
Develop and implement automation processes to streamline IT operations.
Conduct root cause analysis and troubleshoot complex technical issues.
Stay up-to-date on emerging technologies and industry best practices.
Participate in an on-call rotation to provide essential after-hours technical support.

As a Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.

Responsibilities:
Demonstrate a strong understanding of standard operating procedures and proactively share knowledge to support efficient workflows.
Prepare and execute hardware startups and shutdowns, guide peers, and escalate issues when necessary. Perform quality checks to ensure compliance with safety and deployment standards.
Conduct basic diagnostics and troubleshooting, replacing faulty components with minimal supervision. Follow incident reporting procedures and manage hardware decommissioning for refresh cycles.
Track issues, support client interactions, and stay informed on key performance indicators. Develop familiarity with cross-functional support processes and complete all required training.
Adhere to all safety, security, and data handling protocols. Foster a positive team environment by sharing insights, responding to feedback, and modeling best practices.
Take ownership of the physical infrastructure and contribute to the overall reliability and performance of the data center.
Embodies our culture and values.