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Required Post-Production Systems Administrator.
Primary Responsibilities:
Responding to helpdesk tickets and support calls.
Setup and configure workstations for new employees. Relocate and configure workstations as dictated by production requirements.
Work with outside vendors for support on internal systems.
Responsibilities sometimes require working evenings and weekends with little or no advanced notice.
Provide general technical support to the Studio.
Complete documentation as required, including updating inventory databases and user account administration.
Monitor systems on daily basis, verifying, reviewing software, hardware, policies and system logs.
User creation in Active Directory.

Required Linux Embedded Phone Device Team Leader.

Required an Embedded Developer.
In this role you will be a key contributor on a multi-functional team responsible for designing, implementing and maintaining board-level, platform infrastructure and application layer to our product line. You need to be curious, a fast learner, team player, thorough and devoted.
Responsibilities include designing and coding software for our company devices, integrating with other software groups, meeting milestones and providing high quality products to our customers.
Doing that will require you to work closely with hardware, software, testing and customer support groups.

We are looking for an Embedded Software Developer to join our device team located in malha technology park, jerusalem.
In this position you will be involved in designing and developing next-generation cellular iot devices, based on our proprietary hardware.

Required Embedded Software Developer.
For development work is interesting and challenging projects we need a software engineer for applications and drivers development with and without an operating system.
Responsibility for all project phases: specification, design, implementation and system testing.

The Global Customer Technical Services Team Leader is responsible for managing the daily operations of the Global Customer Technical Services team.
The Global Customer Technical Services team serves as the primary point of contact for external and internal customers, Partners and Distributors where they provide pre and post-sale technical assistance as required.
Solving technical product issues, performing technical implementations of ControlUp products, and training the customers as needed.
You will: 
* Lead a team of Customer Services Engineers to ensure Service Level Agreements and Key Performance Indicators are met while providing a world class experience for our enterprise customers (mainly in Europe region). 
* Participate in team workforce scheduling, direction setting, and resource planning. 
* Work directly with internal and external customers and partners to resolve issues and ensure customer satisfaction. 
*  Handle troubleshooting sessions and assist the team in need while working on resolving customers technical issues. 
* Review and follow up on customer satisfaction surveys, including preparing action plans to address any process or performance issues discovered during review .
*  Manage high priority customer inquiries by setting customer expectations, creating action plans, and communicating in a professional manner to all parties involved .
* Able to monitor and suggest better processes in the team and across teams .
* Manage and monitor all escalations to 3rd tier / development team. 
* Gain a working knowledge of products .

Required Network Operations Center (NOC) Operator.
Monitor, operate and support all of the companys 24/7 global and domestic content distribution services facility in emek haella.
Monitor telecommunications/ broadcasting systems, supervise the technical components functions and make sure that they are active and problem-free.
Customer support act as the initial point of contact for all the companys clients.
Troubleshoot and fix technical issues.
Accountable for managing events and ensuring that they are resolved, while maintaining a detailed record of the problems and methods used to solve them.
Manage escalation process untill resolution, including coordination with in-house engineers and third parties.
Manage and coordinate technical maintenances related to the companys distribution services.
Monitor and operate, if needed, facility air-conditioning, ups, generators etc.

Required CUSTOMER EXPERIENCE REP.
The Customer Care Specialist acts as a liaison between the company, its drivers, clients and passengers.
Customer Care is key to the delivery of our service commitments and is vital in your approach towards your duties.
You are an integral part of the 24/7, 365 days a year customer service, drivers support and dispatch service.
The role is entirely customer facing.
Another part of your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude.
Position 98.008.