לוח משרות דרושים Customer Success Manager לדוברי אנגלית

We are looking for a passionate, customer-focused Customer Success Manager to lead the implementation and ongoing success of our product for our customers. As a CSM, youll be the trusted advisor and main point of contact for finance professionals - from mid-level managers to C-suite executives - helping them unlock the full potential of CONNECT. This is a fantastic opportunity to apply your FP&A knowledge in a tech-forward environment, drive high-impact engagements, and join a growing team with lots of room for professional growth.
What You'll Do:
Leverage our product to deliver clients impactful, real-time reporting solutions across Excel, ERP, CRM, and HRIS systems. Seamlessly access and integrate data from multiple sources-directly within Excel.
Provide recommendations for possible process changes to help optimize current procedures and maximize outcomes.
Build long-term strategic relationships with customers, gather requirements, and follow through with necessary financial reporting support.

Required CX Knowledge Base & Enablement Manager
About The Position
We help millions of entrepreneurs build their business from the ground up. World-class support delivered by humans and AI working in perfect sync is what keeps them moving. Were looking for a hands-on owner to run and continuously level-up the knowledge engine that powers every customer touchpoint.
If youre the kind of person who loves turning chaos into clarity, Build the brain behind every support interaction, shipping content at startup speed and proving the impact with hard numbers this role is for you.
What youll do:
Help Center management Keep our external Help Center up to date, while monitoring and prioritizing low-rated articles, top searches, and no result queries before it hurts our KPIs
Knowledge base A-Z for every channel Manage all resources that drive customer interactionsemail templates, chat snippets, phone scriptsfor both human agents and AI.
Road-mapping & timelines build and own a living Gantt board, set milestones, and push cross-team owners to hit them, because youre the one steering the ship.
Policy translation & compliance Turn every refund, cancellation, or new-product policy into crystal-clear customer and agent content, then audit quarterly to stay compliant.
Proactive training & enablement Spot weak signals (low CSAT themes, negative-sentiment calls, search-gap spikes) and spin up micro-learning sessions before issues snowball.
Insight & Optimization Publish monthly dashboards on article health, AI fallback, self-service deflection, and recommend backlog fixesyour data drives the roadmap.
Collaboration Partner with Product, Legal, Marketing, and Data, yet remain the single point of accountability for getting knowledge liveand keeping it alive.