לוח משרות דרושים Customer Success Manager לדוברי אנגלית, לחיפוש זה נמצאו 8 משרות

we are looking for a Director of Customer Success.
As the Director of Customer Success, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of Ibex products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.
Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction.
This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.
Location: UK - Remote / IL - Hybrid
Travel: Up to 25%

we are looking for a Global Support & Customer Success Representative.
Responsibilities:
Responding to customer inquiries across various channels
Handling, tracking, and documenting customer cases in internal systems
Coordinating with relevant company teams as needed
Meeting defined targets and service-level agreements (SLA)
Combining customer-facing communication with back-office operational tasks

Required Exposure Analyst (Customer-Facing)
About us:
We are a leading hybrid cloud security company thats changing the way organizations approach cyber risk. We transform exposure management by showing our customers exactly how attackers might combine misconfigurations, vulnerabilities, and identity exposures across cloud and on-prem environments to compromise critical assets. With us, our customers can see all the ways attackers might get in-and the best ways to stop them with a fraction of the effort.
About You & The Role:
Are you someone who loves connecting with people just as much as you love talking tech? We are looking for a highly empathetic, customer-focused Exposure Analyst to join our managed services team. In this role, youll be the friendly face and trusted advisor helping our premium customers get the absolute best out of the platform.
Youll dive deep into security postures, translate complex attack paths into simple, actionable steps, and build the kind of trust that makes IT and Security teams excited to work with you.
Responsibilities:
Be the Trusted Advisor: Own the primary technical relationship for a portfolio of enterprise and mid-market customers, establishing yourself as their go-to security partner representing us in the customers organization.
Daily Posture Reviews & Action: Conduct daily reviews and analyses of your customers' security postures using the platform. You'll turn complex findings into clear, risk-based insights and proactively open remediation tickets.
Weekly Check-ins & Deep Dives: Lead engaging weekly calls with your customers, hosting targeted deep-dive sessions to guide them on configuration, best practices, and new features to ensure optimal ROI.
Bridge the Gap: Drive remediation outcomes by pushing discussions directly with the customers IT, DevOps, and Cloud teams-not just their security teams-helping them prioritize efforts based on attack path analysis.
Deliver the Big Picture: Proactively track progress and provide monthly reports to both technical and executive stakeholders. Youll also co-host Executive Business Reviews (EBRs) alongside our Customer Success team.
Champion the Customer: Act as the lead technical escalation point, partnering with our internal R&D, Product, and Support teams to make sure your customers' needs are always heard and resolved.

We are looking for a hybrid, process-oriented professional, part Strategic PMO and part Business Operations strategist, to design and lead the initiatives that empower our Customer Success and Delivery teams.
This is an internal-facing position, not a customer-facing role. It is designed for a professional who thrives on turning complex operational friction into streamlined, repeatable, and scalable workflows.
Your mission is to improve how we deliver, support, and scale world-class customer experiences. You will ensure our service standards are codified, measurable, and consistently exceeded as we grow.
Key Responsibilities:
Strategic Initiative Execution: Take full ownership of the end-to-end delivery of key initiatives within the Customer Office. You will drive complex and diverse projects-such as new service delivery models or cross-departmental technical integrations-with precision and speed.
Internal Consulting & Discovery: Act as an internal consultant by independently conducting research on new concepts and technical subject matter. You will perform root-cause analysis on operational friction points to propose "best-in-class" solutions.
Business Impact Tracking: Define and track success metrics for specific initiatives, correlating internal process improvements to external customer outcomes (e.g., reduction in churn or increased speed-to-value).
Change Execution: Lead the "internal launch" of new processes or tools, ensuring clear communication, documentation, and high adoption rates across all affected teams.
Risk & Dependency Management: Proactively identify "blind spots" between departments, managing dependencies to ensure that internal technical shifts don't disrupt the customer experience.
Operational Visibility: Define and monitor KPIs. You will build and maintain the dashboards that provide the visibility and accountability necessary for data-driven decision-making.