לוח משרות דרושים Customer Success Manager לדוברי אנגלית

We are looking for a Operations Manager.
What youll do:
Lead strategic initiatives to enhance our customer experience, including product launches and client go-live processes
Collaborate with cross-functional internal teams such as Product, Engineering, Compliance, and Commercial to ensure seamless delivery and stakeholder alignment
Manage and optimise critical daily compliance operations, including transaction monitoring, KYC, and name screening
Work with Compliance to translate emerging regulatory and compliance requirements into operational processes and requirements
Collaborate with Product to drive operational efficiencies through internal product improvements
Monitor regional payment and treasury operations, including the safeguarding of customer fund
Define and report on key performance indicators (KPIs) to improve customer experience and drive efficiency

We are seeking a talented, strategic Global Customer Success Enablement Manager to join our Customer Success Group.
In this role, youll play a key part in optimizing how our global Customer Success organization engages with customers, by building tools, frameworks and programs that enable consistent, high-quality experiences across regions. You will focus on improving the customer journey from onboarding through adoption, ensuring customers receive consistent, high-quality training, understand how to extract value from our solutions, and achieve measurable business outcomes.
The ideal candidate is a highly organized, strategic thinker with experience designing scalable enablement programs, customer onboarding frameworks, and playbooks that drive engagement and retention. Youll work closely with CSMs, Sales, Product, and Marketing teams to align customer success processes and materials worldwide.
This role is full-time and is based in Herzliya, Israel.
Responsibilities
Strategy and Leadership: Develop and implement a global enablement strategy that aligns with company objectives, leadership vision, and growth targets.
Program Development: Create and deliver consistent enablement programs, tools, and content to ensure CSMs can drive effective customer onboarding, communication, and product adoption.
Content Creation: Develop a wide range of materials, including playbooks, pitch decks, training kits, demo flows, technical guides, and certifications for both internal and external audiences.
Collaboration: Work cross-functionally with Sales, Marketing, Product, and Customer Success teams to align initiatives, share insights, and drive results.
Performance Measurement: Obsessively use data and KPIs to evaluate program effectiveness, identify areas for improvement, and demonstrate measurable business impact.
Partner with regional CSMs to identify customer pain points and translate insights into actionable improvements in training and engagement.
Design and continuously improve scalable onboarding frameworks to ensure a consistent customer experience across regions.
Support CSMs in planning and executing customer workshops, enablement sessions, and QBRs (Quarterly Business Reviews).
Collaborate with cross-functional stakeholders to ensure alignment between product roadmap, customer training, and enablement content.
Collaborate with Sales and CSM teams to align customer messaging and equip CSMs with materials that clearly communicate product value.
Maintain close alignment with the product roadmap to ensure enablement materials and training reflect the latest capabilities and use cases..

Were looking for a Customer Success Manager with a strong background in data analysis or online marketing to join our growing team.
This role is ideal for someone who thrives on understanding customer goals, working with performance data, and building long-term client value.
As a CSM, youll work closely with mid-market and enterprise clients to drive value from our platform.
Youll use your analytical skills and marketing knowledge to provide data-driven insights, guide optimization strategies, and support customer growth. If you have hands-on experience in Customer Success along with a background in data analysis or online marketing, this position is designed to maximize your skills across both domains allowing you to drive growth and deepen customer relationships through strategic insights and client management.
Your key responsibilities will include:
Customer Strategy & Engagement: Build deep relationships and act as a strategic partner to clients, understanding their marketing goals and aligning solutions to meet them.
Insight-Driven Onboarding: Guide new clients through onboarding using both product and marketing performance data to ensure fast time-to-value.
Data-Backed Support: Monitor platform usage, performance KPIs, and creative outcomes to identify optimization opportunities and provide proactive recommendations.
Client Education: Empower users to leverage the full potential of our platform through hands-on guidance, insights, and training.
Retention & Growth: Manage renewals and identify expansion opportunities. Work alongside sales and product teams to unlock client growth.
Feedback & Product Loop: Act as the voice of the customer collect feedback and share trends with product, R&D, and marketing teams.

Were looking for a Customer Experience Team Lead who lives and breathes CX- relentlessly proactive, data-obsessed, and wired to drive change.
Youll lead a high-performing combination of in-house and outsourced team to remove friction, elevate quality, and create experiences customers rave about.
What youll do:
Lead, mentor, and inspire a team of in-house Customer Experience Specialists and manage an outsourced Support Center.
Manage team performance, ensuring they meet quality and efficiency.
Own and optimize CX KPIs, including response time, resolution rate, CSAT, and NPS, leveraging data-driven insights to enhance the customer experience.
Be the voice of the customer, working closely with Product, Marketing, and R&D teams to improve our offerings based on real user feedback.
Develop and implement scalable support strategies, ensuring efficiency in customer interactions.
Drive automation and self-service initiatives, reducing ticket volume while improving customer satisfaction.
Manage escalations, providing expert problem-solving and guidance to the team.

Have you been working in consulting, Fintech or B2B account management? Are you passionate about working on innovating products? Are you making the difference for clients in a challenging market?
As Analyst, Account Management you will be joining the Sales Team in Israel, supporting the account managers in building a strong value proposition to customers, delivering value across the commercial value chain while developing a long-term relationship with the stakeholders involved.
It is an outstanding opportunity for an individual who wants to build a successful career in a fast-paced technological company, leader in payments.
Key accountabilities of the role
Support Account Management team in administrative and operational topics, delivering KPI reports
Track, improve and perfect our customer support with focus on technical requests (technical background and understanding is a must)
Monitor "Announcements" , understand what is relevant to our customers in the market, present and track implementation and compliance
Monitor customer satisfaction with products and services.
Understand the customer business strategies and design and execute tactical plans to enhance customer profitability, producing all key segments and objectives agreed within the context of the business agreement. Deliver against sales targets for products/services.
Contribute to creating business solutions that improve revenue generation and enhance mutual profitability.
Develop strong internal relationships within to enable the customer to achieve their business goals and differentiate from the competitors.
Leverage all brand sponsorship properties and product management resources to deliver exceptional customer value.
R-265035

We're seeking an exceptional experimental Physicist who combines deep physics expertise with strong software engineering capabilities and skills.
In this role, you'll focus on developing and implementing automated calibration solutions for several computing partners while also serving as a solutions expert for our European customer base.
You'll work at the intersection of physics and software engineering, translating complex calibration requirements into robust automation frameworks.
This position offers unprecedented exposure to diverse qubit types and architectures, enabling you to create groundbreaking calibration solutions while helping customers implement computing experiments.
Prior hands on experience on managing AMO set-ups and good understanding of the underlying physics is strongly encouraged.
Responsibilities:
Design and implement automated calibration frameworks for computing systems
Collaborate with the strategic partner's team to optimize calibration workflows
Lead technical implementation and integration of QM solutions for customers
Provide technical guidance on best practices for control systems
Translate complex customer requirements into actionable technical solutions
Manage technical relationships with accounts throughout Europe
Contribute to customer education and training materials