לוח משרות דרושים Help Desk - מחשבים ורשתות בהרצליה

we are a global fintech company (NASDAQ; TASE: NYAX) and a leading provider of cashless payment, consumer engagement, and business management solutions for the unattended retail sectors.
We are currently seeking a NOC Technical Support to join the NOC Team and play a pivotal role in shaping the future of our company.
You should apply if you are a self-motivated individual with the ability to perform under pressure in a dynamic environment we offer a great working environment in a successful company and development opportunities going forward.
The NOC Technical Support will report to NOC Team Leader.
Key Responsibilities
Respond to events and various technical problems in real-time.
Provide technical issue resolution with worldwide customers via emails and calls.
Monitor and liaise activities of the production environment, network and business transaction reports.
Diagnose the cause of problems in a complex environment to provide effective solutions quickly.
Configure and build monitoring systems and reports.
Work with clients, account managers, technical and support representatives to resolve application problems.
24/7 shift position.

We are looking for an experienced IT Help Desk professional to join our growing global team in an R&D environment.

As an IT Help Desk, you will be our employees' first point of contact for IT issues.

The ideal candidate will have excellent interpersonal skills, be a strong team player, and be able to solve technical problems effectively.

Please note:
Please submit your CV in English.
We are located in Herzliya and work in a hybrid work mode.

Your day-to-day:
Provide 1st-level technical support to local and remote organization's internal users for any IT-related issues through the ticketing system and other communication channels.
Ownership of all the organization's technical assets, including laptops, printers, and meeting rooms.
Respond to monitoring alerts, diagnose and resolve technical issues, and conduct root cause analysis.
Install, configure, and maintain on-premise and cloud components, collaborating with other departments or third-party vendors as needed.
Carry out recurring IT procedures and tasks, such as onboarding and offboarding employees.
Install, set up, and maintain both on-premise and cloud systems.
Manage tasks on computers, servers, and other systems, including updates, deployments, and security hardening.
Working closely with other teams and 3d-party vendors.
Write step-by-step guides.

We are looking for an experienced Help Desk Team Leader/Manager to lead our technical support team. The ideal candidate will be responsible for managing the team, providing high-level technical support, continuously improving service processes, and ensuring user satisfaction. If you have experience managing technical support teams, excellent service skills, and the ability to work in a dynamic environment, we want you on our team!
you will:
Manage the technical support (Help Desk) team and provide professional guidance to employees.
Oversee service level agreements (SLAs) and ensure compliance with organizational goals.
Provide technical support to users and resolve complex technical issues.
Develop and implement workflows to improve service and support levels.
Collaborate with IT departments and lead technology projects.
Train and develop the support team professionally.
Manage ticketing systems and oversee reports and performance metrics.
Implement new technologies and enhance user experience.

We are looking for a IT - Field Services Engineer.
you will:
Support ongoing client incidents.
maintain Microsoft Windows-based network environment, smartphones, IP phones, and printers.
manage projects in IT and implement them.

We are looking for an experienced Help Desk Team Leader/Manager to lead our technical support team. The ideal candidate will be responsible for managing the team, providing high-level technical support, continuously improving service processes, and ensuring user satisfaction. If you have experience managing technical support teams, excellent service skills, and the ability to work in a dynamic environment, we want you on our team!
you will:
Manage the technical support (Help Desk) team and provide professional guidance to employees.
Oversee service level agreements (SLAs) and ensure compliance with organizational goals.
Provide technical support to users and resolve complex technical issues.
Develop and implement workflows to improve service and support levels.
Collaborate with IT departments and lead technology projects.
Train and develop the support team professionally.
Manage ticketing systems and oversee reports and performance metrics.
Implement new technologies and enhance user experience.

we are a global leader in hybrid cloud security. our company brings a new approach that uses the attackers perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The company's platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.
We are seeking a highly skilled and experienced Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations.
The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure
Responsibilities:
Provide technical support and assistance to employees via tickets, email, and in-person interactions.
Troubleshoot and resolve technical issues related to hardware, software, and networking
Manage and maintain the company's help desk operations, including ticket tracking and resolution
Collaborate with other IT team members to identify and resolve complex technical issues
Maintain inventory and documentation of hardware, software, and licenses
Assist in the development and implementation of IT policies and procedures

We are looking for an IT Helpdesk Tier1 to be a part of the IT team to share the load and responsibilities for the company IT infrastructure and user management.  We are looking for a competent IT member who is passionate about IT and security in various tech environments. In this position you will help the IT manager with all the daily and ongoing tasks (from systems to helpdesk). This involves maintaining and improving the company infrastructure, network, security, and ensuring the proper function of the IT. 
Responsibilities :
Support users' onboarding/offboarding Users' - devices, accounts, software, permissions, etc.
Support and troubleshoot  end-users computer software and hardware issues - Tier1
Support and troubleshoot network issues
Operate service desk ticketing system
Maintain and manage IT Assets inventory/licenses
Manage all user accounts, licenses, and subscriptions
Manage IT equipment, stock, and purchasing
Maintain meeting rooms IT equipment