Technical Architects straddle the line between Account Management and Solution Architecture to help customers harness the full power
. As a Technical Architect, your responsibility will be to advise and establish infrastructuredeployment, integration, and solution deliveryin several complex organizations and technical environments. You will help ensure that our customers have the right technical infrastructure in place to guarantee their success .
* Working Days - Monday to Friday
What you'll own:
Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration.
Provide expert guidance on software deployment best practices to optimize system performance and reliability.
Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations.
Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity.
Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of .
Drive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks.
Act as a liaison and focal point between customers, Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap.
Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction.
Requirements: Strong customer service skills, ideally with IT helpdesk experience, and excellent written and verbal communication abilities.
Strong project management skills with a proven ability to manage multiple projects simultaneously and deliver results on time.
Ability to solve open-ended problems in unstructured environments.
Intermediate understanding of Software as a Service (SaaS) architecture, cloud delivery models, and IT deployment best practices, including servers, databases, networking, and computing resources.
Experience building applications with JavaScript and APIs.
Experience with Identity Access Management (IAM) solutions, including setting up Identity Provider Integrations and understanding protocols like SAML and OAuth.
Experience in the Digital Adoption space is preferred.
This position is open to all candidates.