דרושים » מחשבים ורשתות » Help Desk Manager

We are looking for an experienced Help Desk Team Leader/Manager to lead our technical support team. The ideal candidate will be responsible for managing the team, providing high-level technical support, continuously improving service processes, and ensuring user satisfaction. If you have experience managing technical support teams, excellent service skills, and the ability to work in a dynamic environment, we want you on our team!
you will:
Manage the technical support (Help Desk) team and provide professional guidance to employees.
Oversee service level agreements (SLAs) and ensure compliance with organizational goals.
Provide technical support to users and resolve complex technical issues.
Develop and implement workflows to improve service and support levels.
Collaborate with IT departments and lead technology projects.
Train and develop the support team professionally.
Manage ticketing systems and oversee reports and performance metrics.
Implement new technologies and enhance user experience.

we are a global leader in hybrid cloud security. our company brings a new approach that uses the attackers perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The company's platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.
We are seeking a highly skilled and experienced Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations.
The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure
Responsibilities:
Provide technical support and assistance to employees via tickets, email, and in-person interactions.
Troubleshoot and resolve technical issues related to hardware, software, and networking
Manage and maintain the company's help desk operations, including ticket tracking and resolution
Collaborate with other IT team members to identify and resolve complex technical issues
Maintain inventory and documentation of hardware, software, and licenses
Assist in the development and implementation of IT policies and procedures

We are looking for an experienced IT Help Desk professional to join our growing global team in an R&D environment.

As an IT Help Desk, you will be our employees' first point of contact for IT issues.

The ideal candidate will have excellent interpersonal skills, be a strong team player, and be able to solve technical problems effectively.

Please note:
Please submit your CV in English.
We are located in Herzliya and work in a hybrid work mode.

Your day-to-day:
Provide 1st-level technical support to local and remote organization's internal users for any IT-related issues through the ticketing system and other communication channels.
Ownership of all the organization's technical assets, including laptops, printers, and meeting rooms.
Respond to monitoring alerts, diagnose and resolve technical issues, and conduct root cause analysis.
Install, configure, and maintain on-premise and cloud components, collaborating with other departments or third-party vendors as needed.
Carry out recurring IT procedures and tasks, such as onboarding and offboarding employees.
Install, set up, and maintain both on-premise and cloud systems.
Manage tasks on computers, servers, and other systems, including updates, deployments, and security hardening.
Working closely with other teams and 3d-party vendors.
Write step-by-step guides.

Required MIS APPLICATIONS TEAM LEADER
Join us, where we're driven by the belief life needs play. Were on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.
From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.
Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.
With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.
The ServiceNow Team Leader will be responsible for leading one of the ServiceNow teams within the R&D group into the MIS department. This role involves overseeing the development, implementation, and maintenance of ServiceNow solutions to ensure they meet the business needs and objectives. The ideal candidate will have strong leadership skills, extensive experience with ServiceNow, and the ability to drive continuous improvement and innovation.
Responsibilities:
Lead and manage the ServiceNow team, providing guidance, support, and mentorship to team members.
Collaborate with stakeholders to gather and analyze requirements, and translate them into technical specifications and solutions.
Manage and prioritize the team's workload, ensuring timely and high-quality delivery of projects and tasks.
Oversee the development, implementation, and maintenance of ServiceNow solutions, ensuring they align with business requirements and objectives.
Ensure the effective integration of ServiceNow with other systems and applications within the organization.
Monitor and manage the performance of ServiceNow solutions, identifying and addressing any issues or areas for improvement.
Implement and maintain a robust work methodology, including Agile practices, to ensure efficient and effective project delivery.
Conduct regular code and solution reviews to ensure the quality of the team's work.
Develop and maintain documentation, including technical specifications, user guides, and training materials.
Stay up-to-date with the latest ServiceNow features, best practices, and industry trends, and apply this knowledge to drive continuous improvement and innovation.
Foster a collaborative and positive team environment, promoting knowledge sharing and professional development.

We are looking for an IT Helpdesk Tier1 to be a part of the IT team to share the load and responsibilities for the company IT infrastructure and user management.  We are looking for a competent IT member who is passionate about IT and security in various tech environments. In this position you will help the IT manager with all the daily and ongoing tasks (from systems to helpdesk). This involves maintaining and improving the company infrastructure, network, security, and ensuring the proper function of the IT. 
Responsibilities :
Support users' onboarding/offboarding Users' - devices, accounts, software, permissions, etc.
Support and troubleshoot  end-users computer software and hardware issues - Tier1
Support and troubleshoot network issues
Operate service desk ticketing system
Maintain and manage IT Assets inventory/licenses
Manage all user accounts, licenses, and subscriptions
Manage IT equipment, stock, and purchasing
Maintain meeting rooms IT equipment

We are looking for a IT - Field Services Engineer.
you will:
Support ongoing client incidents.
maintain Microsoft Windows-based network environment, smartphones, IP phones, and printers.
manage projects in IT and implement them.