At our company, we move fast. Were an ultra-collaborative company with brilliant people who care deeply about the details. Together, were solving interesting and complex puzzles to keep the worlds data safe.
IT Engineer required being a part of the Helpdesk team. Must have basic tech experience & skills in the areas of problem determination, be creative and troubleshoot end-user IT problems. Need demonstrated computer skills, Handle service requests from company users. Take direct ownership over problem resolution through own skills or by timely escalation. Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session.
Will provide IT support for company users, and support for enterprise desktop, laptop, mobile devices. Provision new computers and assist with training the users with using the IT systems.
Requirements: At least 2 years of experience in the helpdesk field (hi-tech and enterprise-scale is an advantage)
Knowledge in Microsoft systems - Windows 11, Office 365, Exchange
Knowledge in MacOS and JAMF
Knowledge with Active Directory
Excellent troubleshooting skills in hardware and software issues
Knowledge with GPO
Knowledge with SCCM/Intune/ Entra ID
Experience with meeting room equipment and support (advantage)
Knowledge with PowerShell (Advantage)
Knowledge in client networking (such as TCP/IP, DNS, DHCP - client-side)
Experience with printer support and troubleshooting (advantage)
Knowledge of how VPN connections work
Excellent communication skills
Ability to prioritize urgent requests
High human relations awareness
Excellent English- MUST
Team player with strong interpersonal skills- MUST
Ability to work under pressure and manage multiple tasks
High level of responsibility, independence, and attention to detail.
This position is open to all candidates.