לוח משרות דרושים מנהל תיקי לקוחות בתל אביב יפו

We have a great opportunity to join our Renewals team working within an established team managing customers within Israel. Within this position, you will be responsible for working to targets relating to renewal revenue.

Key responsibilities include

Partner with aligned customers, reseller partners, and sales team members on a daily basis to identify, progress, and close renewal business on time and to the correct forecasted value.
Takes ownership of Customer Satisfaction, ensuring regular contact with the customer base at all parts of the contract life-cycle to ensure a high level of customer satisfaction.
Shows an appreciation for the complexity of our customers. Builds an understanding of customers organization structure and maintains relationships with key stakeholders at all levels.
Expected to demonstrate a high level of knowledge of aligned customers businesses, key initiatives, and needs during account reviews.
Communicate clearly, both verbally and in writing with all parties on renewal opportunity progress/ account relationship and escalate any concerns appropriately.
Responsible for ensuring all upcoming renewals are actively quoted/ initiated at least 90 days in advance and an accurate forecast is maintained within Salesforce.com at all times. (Quarterly forecast accuracy is expected to be within 5%)
Strong member of the account team ensuring close working relationships with Field Sales counterparts.
Develops relationships with Channel Partners and Distributors for the growth of our products within their markets. Observe correct channel policies and rules of engagement at all times during renewal processes.

We are a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape. Were looking for someone who has strong time management, organization, and problem-solving skills. We value hard work and reward success. The position is temporary with an option to become a full time. What you will do:
* Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions
* Prepare renewal quotes based on customer requests and requirements
* Collaborate with Customer Success Managers on quotations, overcoming objections, and adjusting proposals to ensure the best offering is presented to the customer
* Attend customer calls to review renewal offerings
* Follow up with customers on proposals and pending payments (email and phone calls)
* Work with the internal AR team on invoices and additional vendor documentation, as requested by customers
* Maintain and report on accurate 90 days rolling forecast of renewals
* Utilize retention playbook to negotiate contract terms and maximize revenue

We are looking for a Technical Account Manager (TLV).
RESPONSIBILITIES:
Common TAM tasks include:
Familiarize yourself with customer environments, requirements, and milestones in order to help drive value
Build and maintain strong professional relationships with decision makers
Own the technical relationship with customers from onboarding through renewal
Perform technical presentations and demos for customers and partners
Communicate highly technical concepts enthusiastically to a variety of audiences, including executive level technical decision-makers, and follow up with technical staff in all areas
Serve as a product and app sec subject matter expert to support customers
Explain features and benefits to customers
Stay up-to-date on relevant solutions, products and services
Provide customer feedback to product management on feature enhancement requests, escalations, and product bugs to support teams and other relevant teams as needed
Provide updates to customers on requested features, bug fixes and product roadmaps
Adapt to complex, changing business environments to deliver valuable solutions to enterprise customers.
Some travel expected

We are looking for an experienced Account Executive to join our team of expert sellers that is deeply committed to building meaningful relationships with customers, focusing on their value and thinking strategically about bringing deals to close.
Responsibilities :
Develop and execute a comprehensive sales strategy to achieve revenue targets and expand market share
Understand customer needs, challenges, and objectives to effectively position our solution
Work closely with technical teams to ensure seamless integration and implementation for clients
Manage the sales pipeline, including lead generation, qualification, and progression through the sales cycle
Lead contract negotiations and navigate through the sales process to closure.

A global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~450 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with is basically guaranteed.
Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMOs, CRM Leads, project managers, and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.
Own overall client relationships, enabling them to unlock value from their partnership with Optimove
Establish a trusted and strategic relationship with each assigned client
Be a strategic connector, ensuring the right resources from Optimove and engage with key stakeholders
Be the customers advocate internally by communicating requests and issues across departments
Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
Communicate major product updates and releases ensuring clients enact changes

Required ACCOUNT EXECUTIVE, MID MARKET - ISRAEL
Tel Aviv
RESPONSIBILITIES
Manage prospects from lead to close across the Israel region.
Provide an exceptional customer experience.
Provide timely and accurate forecasts while managing a pipeline.
Represent the voice of the customer to cross-functional partners in efforts to drive continuous improvement.
Clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects.
Cultivate lasting relationships with customers.
Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company size.
Exceed Quota.

We are looking for a dedicated, data-driven Publisher Account Manager with a passion for digital media to optimize revenue and serve as a valuable resource/point of contact. The Publisher Account Manager will work with top-tier publishers to help implement and launch our content recommendations widget on their site, track post-launch performance, and provide strategic direction for new opportunities to grow revenue. The Account Manager will largely focus on optimizing existing relationships by upselling new initiatives to publishers and improving the metrics on their site.
What are some of the things you do on a day-to-day basis?
Manage and grow relationships with premium publisher clients and strategic partners
Understand the companys strategic objectives and map our platform capabilities to the needs of the organization
Develop relationships at all levels across the organization
Understand client strategic objectives & KPIs in order to be able to intelligently identify opportunities and effectively upsell and grow the partnership
Monitor and analyze metrics and proactively take initiative to improve results
Understand our platform capabilities and the value proposition to the Publisher based on the specific capability and user role.
Become a trusted advisor and single point of contact to the client
Work closely with internal teams as the liaison for all business and technical issues and opportunities
Be a field advocate and communicate / advocate client needs to the Product Management team.
Manage the preparation and presentation of performance reports and market insights to partners to further support growth opportunities and recommendations.
Ensure customer satisfaction with our platform and services.

We are looking for an all-star Account Manager to join our Tel Aviv team. This person will be directly responsible for managing a book of business and identifying upsell /optimization opportunities at scale.
The ideal candidate will be entrepreneurial, analytical and have strong relationship management skills and a team player.
We currently work in a hybrid work model giving employees the flexibility to work from home a few days a week. We have offices in Ramat Gan and Beer Sheva and are looking to grow to additional locations such as Jerusalem, where our employees have the opportunity to meet their teammates, connect with other teams and socialize with friends.
What are some of the things you do on a day-to-day basis?
Work closely with top ENT brands and agencies in the IL domestic market
Assist clients in reaching their business KPIs
Identify growth opportunities at scale
Grow revenue for large book of accounts
Monitor content and video campaigns performance and conduct weekly and quarterly calls to help clients with campaign strategy & optimization
Work closely with the Product, Marketing and Support organizations to drive revenue and increase customer satisfaction
Troubleshoot and resolve issues in a timely manner
Identify opportunities to improve products and the customer experience.

We are seeking a highly driven and ambitious Account Executive to join our team
Responsibilities:
Responsible for the entire sales cycle, from reaching out to top global fintech brands and successfully onboarding them, while effectively managing a robust pipeline of 300 partners.
Creating outreach strategies to generate new leads, all while demonstrating a self-starter attitude.
Providing valuable support to the sales and business development teams in executing outbound strategies and driving lead generation efforts.
Establishing active and engaging communication with prospects to cultivate new leads and create opportunities for sales growth.
Crafting and implementing a strategic business plan that expands the company's customer base and ensures a strong market presence.
Building and nurturing enduring customer relationships by collaborating with them and understanding their unique needs.
Identifying emerging markets and market shifts, while staying well-informed about new products and the competitive landscape.
Only suitable CVs will be considered.

We are looking for a high-energy and driven account executive, with the ability to navigate and thrive in a fast-paced start-up, to help promote Nimble and close deals.
The ideal candidate will be a technological savvy account executive, with at least 6 years of selling to medium/large companies and have proven ability to execute software sales focused on enterprise, data products, analytics, and/or data science software products.
What Youll be Doing:
Own the entire sales process from beginning to end, building pipelines, qualifying and following up with leads, developing and delivering pitches, helping with contracts and pricing, and closing deals directly.
Demonstrate a deep understanding of our technological product
Identify & close new up-sell and expansion opportunities with existing customers.
Efficiently generate, nurture, and manage the sales pipeline to ensure consistent growth and revenue generation
Maintain impeccable Salesforce hygiene on all active opportunities and customer activity

We are seeking a client-focused Account Manager to maintain long-term relationships with app and game developers, mobile agencies, and media agencies. Qualities such as a strong understanding of account management principles, including relationship building, sales strategy, negotiation, and business acumen are vital to success within this role. Additionally, the candidate should have analytical experience in campaign management, performance analysis, and optimization.
What you'll be doing:
Building and maintaining strong relationships with a portfolio of clients
Analyzing campaign data to exceed client expectation of delivery and performance
Identifying growth opportunities, building and implementing strategies to achieve growth
Integrating new advertisers, and resolving technical and campaign-related issues.