ID: 99941.
Responsibilities:
Increase Spot product adoption by working hands-on with your dedicated Customer Success Engineer to assist the client in migrating workloads to run via the Spot platform and increase client savings, while maximizing efficiencies. You will have a good knowledge of infrastructure, cloud, and related technical challenges and best practices. You will be working with the hierarchical stack from DevOps to the C-level, as well as other senior decision makers and influencers on optimizing their infrastructure footprint. You will work alongside the client as an advocate, to promote our clients interests such as feature requests, optimization techniques, and architecture reviews.
Ongoing proactive management of the clients lifecycle, from onboarding through extensive growth and renewal. You will be a strategic partner and trusted advisor to our clients and will develop and maintain relationships.
Identify new growth opportunities (upsells/cross sell) and build a plan alongside the client. Arrange demos for new products and features while sharing product roadmaps when applicable. You and the aligned Customer Success Engineer will hold Quarterly Business Reviews (QBRs) with C-level executives and other decision makers, to ensure Spot has a seat at the table for important planning and strategic decisions.