לוח משרות דרושים מנהל תיקי לקוחות במרכז

We have a great opportunity to join our Renewals team working within an established team managing customers within Israel. Within this position, you will be responsible for working to targets relating to renewal revenue.

Key responsibilities include

Partner with aligned customers, reseller partners, and sales team members on a daily basis to identify, progress, and close renewal business on time and to the correct forecasted value.
Takes ownership of Customer Satisfaction, ensuring regular contact with the customer base at all parts of the contract life-cycle to ensure a high level of customer satisfaction.
Shows an appreciation for the complexity of our customers. Builds an understanding of customers organization structure and maintains relationships with key stakeholders at all levels.
Expected to demonstrate a high level of knowledge of aligned customers businesses, key initiatives, and needs during account reviews.
Communicate clearly, both verbally and in writing with all parties on renewal opportunity progress/ account relationship and escalate any concerns appropriately.
Responsible for ensuring all upcoming renewals are actively quoted/ initiated at least 90 days in advance and an accurate forecast is maintained within Salesforce.com at all times. (Quarterly forecast accuracy is expected to be within 5%)
Strong member of the account team ensuring close working relationships with Field Sales counterparts.
Develops relationships with Channel Partners and Distributors for the growth of our products within their markets. Observe correct channel policies and rules of engagement at all times during renewal processes.

We are a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape. Were looking for someone who has strong time management, organization, and problem-solving skills. We value hard work and reward success. The position is temporary with an option to become a full time. What you will do:
* Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions
* Prepare renewal quotes based on customer requests and requirements
* Collaborate with Customer Success Managers on quotations, overcoming objections, and adjusting proposals to ensure the best offering is presented to the customer
* Attend customer calls to review renewal offerings
* Follow up with customers on proposals and pending payments (email and phone calls)
* Work with the internal AR team on invoices and additional vendor documentation, as requested by customers
* Maintain and report on accurate 90 days rolling forecast of renewals
* Utilize retention playbook to negotiate contract terms and maximize revenue

We are looking for a Technical Account Manager (TLV).
RESPONSIBILITIES:
Common TAM tasks include:
Familiarize yourself with customer environments, requirements, and milestones in order to help drive value
Build and maintain strong professional relationships with decision makers
Own the technical relationship with customers from onboarding through renewal
Perform technical presentations and demos for customers and partners
Communicate highly technical concepts enthusiastically to a variety of audiences, including executive level technical decision-makers, and follow up with technical staff in all areas
Serve as a product and app sec subject matter expert to support customers
Explain features and benefits to customers
Stay up-to-date on relevant solutions, products and services
Provide customer feedback to product management on feature enhancement requests, escalations, and product bugs to support teams and other relevant teams as needed
Provide updates to customers on requested features, bug fixes and product roadmaps
Adapt to complex, changing business environments to deliver valuable solutions to enterprise customers.
Some travel expected

We are looking for an experienced Account Executive to join our team of expert sellers that is deeply committed to building meaningful relationships with customers, focusing on their value and thinking strategically about bringing deals to close.
Responsibilities :
Develop and execute a comprehensive sales strategy to achieve revenue targets and expand market share
Understand customer needs, challenges, and objectives to effectively position our solution
Work closely with technical teams to ensure seamless integration and implementation for clients
Manage the sales pipeline, including lead generation, qualification, and progression through the sales cycle
Lead contract negotiations and navigate through the sales process to closure.

The Account Manager is a key player responsible for nurturing and growing client relationships within our enterprise-level accounts. Collaborating with the Account Management Regional Lead, you'll drive revenue generation, manage partnerships, and contribute to RFPs.

Responsibilities:

Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team.
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.

We are seeking a dynamic and motivated Account Manager to join our team and drive growth in the EMEA (Europe, Middle East, and Africa) & APAC (Asia-Pacific) regions.
As our Account Manager, you will be responsible for nurturing and retaining existing client relationships, identifying and closing new growth opportunities, and ensuring customer success. This role requires a proactive approach to client engagement, a deep understanding of cloud-based solutions, and a passion for helping customers achieve their goals as well as a sales mentality
Key Responsibilities:
Develop and maintain strong relationships with key stakeholders within client organizations.
Understand clients' business objectives and challenges to effectively position our solutions.
Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and support to clients.
Identify and close upsell and cross-sell opportunities to maximize revenue from existing accounts.
Act as a trusted advisor to clients, providing guidance on best practices for media management and optimization.
Monitor client usage and performance metrics to identify areas for improvement and optimization.
Stay updated on industry trends, competitive landscape, and emerging technologies to better serve clients.

A global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~450 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with is basically guaranteed.
Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMOs, CRM Leads, project managers, and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.
Own overall client relationships, enabling them to unlock value from their partnership with Optimove
Establish a trusted and strategic relationship with each assigned client
Be a strategic connector, ensuring the right resources from Optimove and engage with key stakeholders
Be the customers advocate internally by communicating requests and issues across departments
Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
Communicate major product updates and releases ensuring clients enact changes