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The global Customer Support Department is looking for a global ERP & CRM Senior SME (Subject Matter Expert) to support our implementation of an advanced ERP and CRM systems.
The global customer support department is based in Israel, and it is responsible for providing end-to-end business, technical, and operational solutions to all customers from the installation stage until the end of the product life cycle.
The role of Global CS ERP & CRM Senior SME is an integral part of the service organization, and you will report to the Global CS Business Director. In this role, you will be the customer support focal point for the ERP/CRM project, responsible for designing, training, and coordinating the different service field processes.
As part of your role, you will be required to ensure full alignment between Corp, Divisions, and Regions, and the project functions.
Responsibilities
What will you be doing:
Lead the field CRM assimilation of phase I of the system (and in a later stage, phase II), and co-work with the IT and the field teams to resolve open issues effectively.
Create reports, dashboards, metrics, and monitoring processes of data integrity and quality to support business, technical, and knowledge transfer needs.
Be responsible for defining phase II business requirements for efficient processes and interfaces, training, and coordination of implementing the service field CRM platform across global divisions and departments. Work closely with the IT teams to effectively set and configure the systems, including defining objects, fields, record types, page layouts, validation rules, workflows, process builder, flows, managing user setup, profiles, and roles
Lead the system testing activity, including business case scenarios design
Identify and resolve system failures to meet business needs by leading revisions to business processes.
Create and maintain guidebooks and documentation flows.
Support and Train users on their day-to-day tasks.
Work with internal and outsourced development partners on design and development.
Follow a data-driven approach, create, manage, and analyze reports periodically to follow up and control systems and users performance.
Leads the data cleansing activity in data related to Customer Support, as part of data conversion mission.

We are seeking an experienced and talented Production Planner to join our dynamic team. This is a diverse and fast-paced position that touches on a variety of topics, including company forecasting, product pricing, procurement support, continuous improvement of operational processes, report and presentation preparation, and cross-departmental collaboration.
Responsibilities
Prepare and manage company forecasts and support the sales department with forecasting
Responsible for product pricing
Collaborate closely with many departments across the organization
Lead and participate in ad-hoc projects
Drive continuous improvement of operational processes
Manage engineering change orders (ECOs) and configuration control
Participate in inventory-related decision-making
Prepare reports and presentations for management.

Required Technical Project Manager
Description
A growing start-up company is seeking an experienced Customer Operations Expert to lead the deployments projects, coordinate between customers, partners, and internal teams, and ensure smooth end-to-end implementation using internal tools.
Work Model - Hybrid : 3 days per week onsite in Yokneam, 2 days working from home.

abra North is seeking for an Economist The position includes responsibility for ongoing financial control, preparation of reports and economic analyses, as well as oversight of the company’s revenue and billing processes. Full-time position. Offices located in Kiryat Shmona, Upper Galilee. ?Key Responsibilities: Financial Reports: Preparation, analysis, review, submission, and monitoring according to a public company schedule.
* Preparation of economic reports and analyses for company management, the public parent company, and external stakeholders.
* Preparation of presentations and management reports.
* Responsibility for revenue processes, including monitoring billing procedures, issuing invoices, and verifying charge accuracy.
* Work with ERP systems, BI tools, and Excel.