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We seek a customer-focused Technical Support Engineer to join our dynamic support team.
As a Technical Support Engineer, you will provide exceptional technical assistance and troubleshooting to our clients, ensuring their seamless experience with our platform. Your expertise and dedication will be crucial in driving customer satisfaction and loyalty.
In this role you will:
Develop a deep understanding of our data integration platform, staying up-to-date with new features and enhancements
Deliver timely and effective technical support via various channels, including ticketing system and online meetings, addressing inquiries, issues, and concerns promptly and professionally.
Investigate and resolve technical problems reported by clients, escalating complex issues to the appropriate teams for resolution.
Collaborate closely with cross-functional teams, including product development and engineering, to ensure prompt issue resolution and continuous product improvement.
Assist in conducting product training sessions for clients, empowering them to utilize our platform efficiently.
Accurately document support cases, tracking their progress from initiation to resolution and keeping clients informed throughout the process.
Contribute to the development and maintenance of our knowledge base, creating helpful articles and resources for self-service support.

We are looking for an experienced BI Engineer to join our Finance & Operations department.
In this role you will:
Effectively collaborate with our leadership team, product managers, sales and marketing teams, and other stakeholders to scope scalable data infrastructure and analysis approaches to complex business questions.
Develop and optimize ELT/ETL workflows to power business and product analyses based on multiple data sources.
Build compelling data visualizations, reports, and dashboards to serve data-driven decision-making processes.
Create reports, dashboards, responses to ad hoc requests, forecasts, etc. utilizing our data warehouse and other sources of data.
Be a one-person show and collaborate with our data analyst for fast delivery.
Bring in industry best-practices to help pursue the goal of becoming a data-driven company.

We are looking for a Fullstack Team Lead to manage our Core R&D team.
In this role you will:
Lead a team of 4-6 engineers who are responsible for the full software development life cycle, from conception to deployment. You will take responsibility for the development of sensitive parts.
Provide expert-level technical leadership and mentoring to the team, host weeklies, dailies, reviews, etc., as part of your management routines.
Understand the organization's data needs and provide solutions to other data stakeholders, such as data analysts, engineers, and product managers.
Produce state-of-the-art data engineering development methodologies, including code reviews, monitoring, tests (unit, component), infra as code, ci/cd, and more.
Continuously maintain a healthy and up-to-date data tech stack, guaranteeing scalability and robustness.
Collaborate with Analysts and Business Stakeholders on data requirements and functional specifications.
Design client-side and server-side architecture.
Write effective APIs.

We are looking for a Senior Backend Developer to join our R&D Department.
In this role you will:
Lead and develop End-to-end features from design to implementation.
Taking part in high-scale solutions for Big Data challenges.
Have a significant impact on a fast-growth and dynamic product in the BigData world.
Work and collaborate with Software engineers, Architects, Product Managers, and DevOps to create an amazing product.