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Required Senior Platform Architect
Job Description
The Customer Success Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding us, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.
You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
Provide a variety of architectural knowledge across multiple workflows.
Develop relationships with CoEI and business leaders at the customer site to understand our role in their digital transformation vision.
Translate goals to outcomes into a customer roadmap.
Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
Engage with the customer's Enterprise Architects to position us as the digital transformation platform standard, integrated with the customer's core applications.
Manage technical governance, and a delivery operating model and governance.
Ensure instance health by working with the engagement team to reduce technical debt and align to our leading practices.
Support the sales effort by scoping and estimating the engagement and change orders.
Be an active contributor of leading practices and expertise related to the platform. 

we are looking for a Global Support & Customer Success Representative.
Responsibilities:
Responding to customer inquiries across various channels
Handling, tracking, and documenting customer cases in internal systems
Coordinating with relevant company teams as needed
Meeting defined targets and service-level agreements (SLA)
Combining customer-facing communication with back-office operational tasks

We are seeking a Technical Account Manager to join our Customer Success team . In this role, you will oversee the entire customer lifecycle - from handoff from sales through onboarding, implementation, operationalization, expansion, and retention.

As the primary technical contact for enterprise customers across Israel and Europe, you will help organizations maximize the value of platform by providing both technical and strategic guidance. You will work closely with security, cloud, and data teams, helping customers successfully deploy and operationalize Sentra across complex multi-cloud environments.

This is a highly customer-facing and hands-on role that combines technical expertise, relationship management, and problem-solving. We are looking for someone who is passionate about cloud technologies, cybersecurity, and delivering exceptional customer experiences.

Responsibilities
Serve as the primary technical point of contact for enterprise customers across Israel and Europe, building trusted long-term relationships.
Lead customers through onboarding, implementation, and ongoing adoption of Sentras platform.
Provide technical guidance and best practices for deploying Sentra across AWS, Azure, and GCP environments.
Conduct regular business and technical reviews, identifying opportunities for optimization and expansion.
Troubleshoot technical and operational challenges in collaboration with Support, Product, and Solutions Architecture teams.
Manage customer escalations and drive issues to resolution with strong ownership and communication.
Deliver training sessions and enablement workshops to help customers maximize the value of Sentras solutions.
Act as a customer advocate internally by sharing product feedback and customer insights.
Support customers across multiple time zones and travel occasionally for onsite meetings and strategic engagements.

We are looking for a hands-on professional who will take ownership of customer-facing AI solutions, become a central point of contact for key customers, and work closely with our product and AI development efforts.
This is a cross-functional role with real impact on how the company operates and grows over the coming years.
Responsibilities:
Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role
Analyze complex business needs and translate them into CRM and AI-based solutions
Define and design AI agents, automated processes, and advanced workflows
Lead and support solution implementation with customers, including hands-on involvement when needed
Work closely with development and implementation teams
Identify problems, propose solutions, and take full ownership from definition through execution
Continuously improve internal workflows and delivery processes using AI.

The Senior Professional Services Consultant is an important role as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Sr Professional Services Consultant will report to the Director of Professional Services EMEA.
What You'll Own
Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend solutions that align with their goals and improve user experiences.
Project Management: Lead end-to-end projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget.
Data Analysis: Monitor and analyze usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase effectiveness and user engagement.
Knowledge Transfer: Conduct training sessions for customers on best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
Troubleshooting: Identify and resolve any issues related to implementation, ensuring smooth functionality across different platforms and devices.
Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
** Please note: The work week for this position is Monday - Friday (Sunday is a day off)

We are seeking a strategic, data-driven Senior Customer Support Operations Manager to lead operational performance and strategic planning for our global support organization. In this role, you will be the "Command Center" for our operations, responsible for ensuring our 24/7 global engine-spanning BPO and In-house teams-runs at maximum efficiency. Your leadership will directly impact our ability to meet SLAs and leverage technology to optimize our workforce.
What am I going to do?
Leadership & Real-Time Strategy: Directly manage and mentor the Shift Managers and WFM functions to ensure 24/7 operational excellence and execution quality.
Global WFM & Forecasting: Own the global staffing model, capacity planning, and forecasting for both BPOand In-house teams to meet SLAs while maintaining budget efficiency.
Operational Performance & Strategy: Analyze high-level support data (SLA, AHT, Cost per ticket) to identify trends, bottlenecks, and strategic opportunities for improvement.
BPO Performance Management: Serve as the operational focal point for our BPO partners, ensuring they meet staffing commitments, discipline, and performance targets.
AI & Efficiency Roadmap: Zendesk Admin for CS and Partner with leadership to define operational priorities and decide where to implement automation and AI based on volume trends and data insights.
Incident Management: Act as the final operational point of contact during high-impact events, outages, or critical escalations, leading the mitigation process.

We are looking for a motivated Student to join our Go-To-Market (GTM) team and support day-to-day operations across sales, marketing, and broader GTM activities. This role combines operational execution with hands-on work using spreadsheets, CRM systems, and AI-powered tools to help maintain data quality, improve workflows, and support key business initiatives. It is an excellent opportunity to gain practical experience in a fast-paced SaaS environment.
Key Responsibilities:
Support daily GTM operations across sales, marketing, and other go-to-market functions.
Build, clean, maintain, and analyze data using Excel and Google Sheets.
Update and maintain CRM records, ensuring data accuracy and overall CRM hygiene.
Assist with sales and marketing initiatives, projects, and operational activities.
Use GTM and AI tools to support business processes and improve operational efficiency.
Perform manual and repetitive data preparation tasks to ensure information is accurate and ready for use in core projects.
Contribute to process improvements and help maintain high-quality operational standards.

As a Merchant Operations Associate, you will provide tools and support to help our partners thrive on the company platform, while continuously improving operational performance. With this in mind, you need to be passionate about account management and able to adapt your tone and approach depending on the type of partner youre working with.
The Merchant Operations Associate main focus is to assist our Merchant partners in maximizing their opportunity for success, while implementing the company app & service, and offering ongoing day-to-day support. This role combines elements of account management and customer success, with a strong focus on building long-term partner relationships.
This is a full-time position.
What you'll be doing
Acting as the main point of contact for our tier 3 restaurant partners
Proactively supporting our companys restaurant partners to improve performance and operational efficiency.
Working on key KPIs to improve business operations and create a positive customer experience.
Collaborating with partners on product assortment and availability.
Handling restaurant support tickets to ensure an optimal user experience.
Assisting with marketing campaigns for restaurant partners.
Supporting restaurant business managers with additional tasks related to working with restaurant and restaurant partners.

The impact you will have
Drive new Lakebase revenue by identifying, qualifying, and driving Lakebase activations and consumption within a defined territory, in partnership with regional Account Executives and the broader account team.
Lead with outcomes for key Lakebase personas - including platform teams and developers, data teams, and central IT - articulating how Lakebase helps them ship features faster, simplify operational data architectures, and improve governance and cost efficiency.
Sell the value of fully-managed Postgres for intelligent applications, positioning Lakebase as the optimal choice for operational workloads that power real-time, AI-driven experiences.
Run complex, multi-threaded sales cycles from discovery and value hypothesis through commercial negotiation and close, navigating executive, technical, and line-of-business stakeholders.
Orchestrate proof-of-value and POCs that validate Lakebases benefits for OLTP-style workloads, reverse ETL, and AI/ML-driven applications, in partnership with solution architects and specialists.
Compete and win against legacy and cloud-native operational databases by leveraging our compete assets, benchmarks, and customer references.
Align to measurable business outcomes such as performance, developer productivity, time-to-market for new features, cost reduction, and simplification of the operational data landscape.
Partner cross-functionally with Product Management, Marketing, Customer Success, and Partner teams to shape territory plans, launch plays, and co-selling motions with key ISVs and GSIs.
Enable the field by sharing Lakebase best practices, success stories, and sales motions with broader sales teams, helping scale Lakebase proficiency across the organization.
What success looks like in this role
This role requires the ability to operate across two key motions simultaneously:
Establish top strategic focus accounts by engaging application development teams to create net-new intelligent applications leveraging Lakebase.
Drive longer-term Postgres standardization and migration within our most strategic accounts.

The Customer Engineer serves as the technical bridge between Koi engineering and our company's customer-facing teams, enabling Domain Consultants and support teams to successfully run POVs, deploy Koi, and support customers at Job Description
We are looking for a highly technical and customer-focused Customer Engineer to join the Koi team. This role operates at the intersection of engineering, support, and pre-sales solutions, and is critical to scaling Koi across our company.
As a Customer Engineer, you will sit closely with the Koi engineering team and develop deep expertise in Koi's architecture, capabilities, and roadmap. You will enable Domain Consultants (DCs) to effectively run Proof of Value (POV) engagements, and empower support teams to deliver high-quality service to customers using Koi. In this role, Customer Engineers translate live customer issues into actionable engineering fixes, taking full ownership of the bug-resolution lifecycle and the safe deployment of updates directly to customers.
Key Responsibilities
Act as a technical bridge between Koi engineering and our company customer-facing teams
Own the end-to-end resolution of technical issues, from diagnosing complex bugs to managing their seamless deployment to customer environments.
Develop deep expertise in Koi's product, architecture, and internal systems
Enable Domain Consultants (DCs) to successfully run POVs, including deployment, troubleshooting, and demonstrating value to customers
Support our company support teams in diagnosing and resolving customer issues
Build internal tools and systems that allow DCs and support teams to answer questions and perform initial triage independently
Improve scalability by reducing dependency on engineering for routine support and POV-related issues
Own or lead triage of the most complex and high-impact customer issues
Partner with engineering to identify root causes and drive long-term fixes
Identify recurring friction points in POVs and customer deployments, and work to eliminate them
Contribute to internal documentation, troubleshooting guides, and playbooks
Impact:
Provide the team with seamless technical resolutions to unblock customer issues
Increase success rate and quality of POVs led by Domain Consultants
Improve customer onboarding and time-to-value for Koi
Reduce escalation load on engineering teams
Improve overall customer experience and product reliability.

We're seeking a Senior Customer Support Specialist - a deep technical expert on the platform who can independently untangle the hardest, most ambiguous customer issues, including complex CRM integration and configuration edge cases that go beyond standard troubleshooting playbooks.
Key Responsibilities:
Own and resolve the most complex, technically ambiguous, and escalated support cases for our customers worldwide.
Provide expert-level application support on our platform, with deep knowledge of configuration logic, workflow engines, and integration behavior with CRM platforms (Salesforce, HubSpot, Microsoft Dynamics).
Diagnose issues that span multiple systems (CRM - third-party integrations), tracing root cause across API calls, data sync logic, and configuration layers.
Work on a ticket system and communicate with customers via email, phone, and video calls - handling cases too complex or high-stakes for standard resolution paths.
Use advanced SQL to investigate data-layer issues, validate hypotheses, and confirm fixes.
Serve as the internal go-to technical reference for other Support Specialists on difficult product or integration questions.
Ensure every ticket is fully solved - not just closed - with a clear understanding of why the issue occurred.
Make the customer feel confident and well taken care of, even in the most technically difficult situations.

we are a leading platform that enables and accelerates our company for brands and retailers. As a truly global company, we partner with some of the worlds most recognized brands to provide a seamless end-to-end solution for international online sales, including localization, payments, logistics, and compliance. Our technology-driven approach helps businesses expand into new markets and deliver a smooth, localized shopping experience to customers worldwide.
As our business continues to grow rapidly, were looking for a passionate, strategic thinker with a strong background in eCommerce logistics, shipping procedures and working relations with carriers to lead our global customer services logistics operations. This is an exciting opportunity for a dynamic leader to shape the future of our customer service logistics operations and drive world-class support for our international retail partners and merchants.
Responsibilities:
Provide strategic leadership to our companys customer service logistic operations across the US, EMEA, and APAC.
Align with global teams around shared goals, procedures, and workflows, fostering operational consistency and excellence.
Track, analyze, and optimize CS Ops performance using KPIs and productivity metrics.
Lead high-level discussions with senior stakeholders in our company to define needs and deliver effective solutions.
Oversee the logistic operations in all CS teams and be an escalation focal point.
Evaluate industry trends and internal data to inform decision-making and identify areas for continuous improvement.
Collaborate cross-functionally to streamline internal processes and enhance the customer experience.
Define and execute new workflows and automations to improve service levels and operational efficiency.

Our team is dedicated to supporting B2C (Business to Consumer) advertisers in maximizing their product potential on our company. We improve performance by offering creative solutions, assisting with audience targeting, resolving policy issues, and scaling their activities. Combining operational expertise with a customer-centric mindset, we help our clients achieve their marketing goals on our company.
As a Client Solutions Manager (CSM), you will collaborate cross-functionally with teams across the organization to support leading Israeli B2C advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing inspiration and insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, youll identify opportunities and offer solutions that exceed client expectations, securing future investments.
This role is based in Tel Aviv and is a permanent position.
Responsibilities
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Proficient in campaign management, setting up and optimization.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Be instrumental in the external narrative of our company in the market.
- Collaborate cross functionally to ensure improvement for product, process and client relationships.
- Analyze campaign performance to constantly give feedback on optimised media solutions.

Our team is dedicated to supporting B2C (Business to Consumer) advertisers in maximizing their product potential on our company. We improve performance by offering creative solutions, assisting with audience targeting, resolving policy issues, and scaling their activities. Combining operational expertise with a customer-centric mindset, we help our clients achieve their marketing goals on our company.
As a Client Solutions Manager (CSM), you will collaborate cross-functionally with teams across the organization to support leading Israeli B2C advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing inspiration and insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, youll identify opportunities and offer solutions that exceed client expectations, securing future investments.
This role is based in Tel Aviv and is a permanent position.
Responsibilities
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Proficient in campaign management, setting up and optimization.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Be instrumental in the external narrative of our company in the market.
- Collaborate cross functionally to ensure improvement for product, process and client relationships.
- Analyze campaign performance to constantly give feedback on optimised media solutions.