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founded in early 2010, we are a global data mvno that delivers enterprise grade, global connectivity and iot services across more than 200 countries and 600+ mobile carriers' networks. our secured network delivers network protection and web content intelligence.
enterprise customers can manage, monitor, and optimize data usage in Real-Time with our powerful software platform. gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
what you will own:
salesforce ownership and data quality: maintain a single source of truth for customer information, activities, risks, opportunities, and outcomes; define and enforce data standards.
customer lifecycle framework: establish clear stages, milestones, success plans, handoffs, and playbooks from onboarding through adoption, renewal, and expansion.
risk management and health scoring: build proactive risk identification, reporting, and engagement triggers so teams act before issues escalate.
kpi governance: define, operationalize, and enforce measurable success metrics, ownership, review cadences, and accountability across customer success.
customer segmentation and touchpoint strategy: tailor engagement by customer size, value, maturity, and need; standardize onboarding checkpoints, qbrs/ebrs, and success reviews.
business intelligence and reporting: deliver executive dashboards and actionable insights on customer health, adoption, renewals, deployment progress, usage trends, and team performance.
automation and ai: reduce manual work through workflow automation, alerts, scheduling, reporting, and ai-assisted data collection and csm guidance.
enablement: maintain playbooks and documentation, deliver continuous training, and ensure cs readiness for every product release.
cross-functional alignment: coordinate with product, operations, support, sales, and subject-matter experts to resolve ownership gaps and execute strategic programs.
continuous improvement: identify friction, improve processes and tools, and create repeatable operating standards that scale.
what we offer
hybrid work
work life balance
parking
medical insurance
food allowance
cellular plan
unlimited data plan for traveling
discount memberships
professional development budget
global company- working and collaborating with amazing people around the world
fun working environment & company activities
and of course, air hockey, pool table, and ping-pong tournaments!

about us
founded in early 2010, we are a global data mvno that delivers enterprise grade, global connectivity and iot services across more than 200 countries and 600+ mobile carriers' networks. our secured network delivers network protection and web content intelligence.
enterprise customers can manage, monitor, and optimize data usage in Real-Time with our powerful software platform. gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
description
we are looking for a skilled and service-oriented it support specialist to join our global it & security team.
in this role, you will be responsible for providing tier 1 and tier 2 Technical Support, maintaining corporate it infrastructure, and ensuring reliable, secure, and efficient it operations across our global organization.
you will work in a dynamic, cloud-first environment, supporting modern technologies, managing endpoints and network infrastructure, and contributing to continuous improvements in it services and security.
we are looking for a proactive professional who takes ownership, works independently, and is passionate about solving technical challenges while delivering an excellent Employee Experience.
key responsibilities
Technical Support & troubleshooting: provide tier 1 and tier 2 support for hardware, software, operating systems, network connectivity, and corporate applications across a global user base.
it infrastructure & operations: maintain, monitor, and troubleshoot corporate it systems, cloud services, and office network infrastructure to ensure availability, performance, and security.
endpoint & device management: deploy, configure, maintain, and secure windows and macos endpoints, as well as IOS and Android devices, using enterprise management platforms.
microsoft 365 & identity management: support and administer microsoft 365, microsoft entra id, and related identity, authentication, and access management services.
networking: troubleshoot and maintain office networking infrastructure, including switches, wireless access points, vlans, vpn connectivity, and firewalls.
employee lifecycle management: independently manage technical onboarding and offboarding processes, including equipment provisioning, account management, access permissions, and compliance requirements.
security & compliance: implement and maintain it security controls, support endpoint compliance, and follow corporate cybersecurity policies and best practices.
incident & problem management: take ownership of technical incidents from initial investigation through resolution, perform root cause analysis, and implement preventive measures.
documentation & asset management: maintain accurate technical documentation, operational procedures, knowledge base articles, and it asset inventories.
continuous improvement: identify opportunities for automation, process optimization, and improvements to the overall it service experience.
global support: participate in scheduled on-call rotations to support global business operations, including weekends and holidays when required.