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We're seeking a Customer Operations Specialist (student position) to manage support tickets and work closely with our account management and technical teams to ensure smooth operations across our platform. You'll be the critical link connecting our customers with internal teams, including Finance, Risk/Credit, and Product - and you'll help us scale by designing automated workflows that leverage APIs, event-driven systems, and AI tooling.
Responsibilities
Manage and resolve support tickets through Freshdesk/Freshchat across multiple customer segments
Design and maintain automated workflows that connect Freshdesk, internal services, and third-party tools via REST APIs and webhooks/event streams
Leverage AI-powered tools (LLM agents, Claude, automation copilots) to triage tickets, draft responses, and surface insights from support data
Build internal tools and dashboards to streamline recurring ops tasks
Coordinate credit limit requests with the Credit team
Support collections operations and payment recovery workflows
Troubleshoot bank connection and payment processing issues, including tracing API calls, reading logs, and debugging event payloads
Provide the Product and Engineering teams with structured customer feedback, reproducible bug reports, and feature requests
Analyze ticket trends using SQL and AI-assisted analysis to identify systemic issues and propose automation opportunities

Were hiring an early-career, tech-savvy Support Representative to join our team.
Youll support external customers (merchants & partners), solve problems quickly, and collaborate across the various departments.
A Full training is provided at the companys expense
What youll do:
Troubleshoot and resolve customer issues via email and Sack
Guide merchants through API integrations
Support technical workflows behind our global payment gateway
Collaborate with product & platform teams
Identify bugs and provide product feedback
Conduct manual QA and third-party interactions