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We seek a visionary and customer-focused Technical Customer Service Representative to join our team. In this role, you will engage with our global customers during the sale, post-sales process, onboarding, and the ongoing customers' lifecycle. This is an opportunity to join a Rocket Ship to take part in making the future of digital communication today, with a great opportunity to grow into Tier 3 support engineer position.

Working days/hours: Monday-Friday, 09:00 -17:00 Eastern Time (ET)

Responsibilities:

Own and manage issues and see problems throughout resolution
Research, diagnose, troubleshoot, and identify solutions to resolve issues, keeping a positive and can-do attitude
Work directly with Tier 3, R&D, QA, and Product Management on issues upon full resolutions
Be a focal point for the customers' needs and become a trusted advisor with them by deeply understanding their business and aligning their needs with our solutions
Ongoing assistance to customers with onboarding new accounts
Monitor customers' status and identify both areas of concern and growth opportunities
Be a part of building and expanding the companys Global Support Services

As a Customer Success Account Manager (CSAM), you are the primary consumption lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support, drive acceleration of cloud adoption from Pilot/MVP to production, orchestration across the company`s and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

Key Accountabilities include:
Customer Relationship Management:
Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes across large stakeholder groups and coaching teams to align our strategy to our most strategic customers and their business priorities.
Customer Success Leadership - Consumption Leadership:
Partners with customers (including upper level executive stakeholders) to develop a deep understanding of their business goals and priorities.
Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio.
Customer Success Leadership Customer Strategy and Growth:
Expands upon account team planning, promoting business and technical needs for change to challenge customer thinking that drives current and future growth and transformation towards modern digital approaches.
Customer Success leadership - Delivery and program Management:
Serves as a trusted advisor to key stakeholders and executives to develop and deliver strategic roadmaps for executing program planning and customer-facing program reviews, prioritizing complex engagements, and influencing key stakeholder and executive expectations to address agreed-upon business and industry outcomes and customer priorities to deliver ongoing customer success.
Serves as point person for day-to-day program/project management, escalation and risk management, effective customer and our Executive relationship management, customer support escalation point-of-contact, our-Partner related project management as needed and strategic technical direction for energy focussed customers.
Technical Relevance:
Leverages a broad understanding of industry and technical expertise to act as a advisor and visionary to lead customer success.

Were looking for a business operations associate to join our business team and lead complex and strategic processes with our partners around the world.

In your day-to-day, you will create data-driven insights for our customers, lead best-in-class training for clients, and help our customers use products in a way that is effective and provides maximum value.

You will lead implementation processes and maintain strong, long-lasting relationships with our customers. You will build and maintain a reputation as a dependable and trustworthy advisor for our clients.

Responsibilities

Manage a portfolio of customers and lead their continued growth within the company
Extract, summarize, and analyze operational data to provide insights to customers and partners
Manage client-facing projects end-to-end: collect client requirements, collaborate with product and development teams, and deliver results.
Drive renewals and identify expansion opportunities
Communicate customer feedback to the product team and update customers about product changes

what you'll do:

-manage 10-15 representatives on a personal and professional level.
-conduct daily/monthly data analysis and examine employees' work to comply with departmental kpis.
-lead team members to the goals, working independently and collaboratively.
-provide regular feedback and build routines to maintain team members' professionalism.
-ensure employee satisfaction by identifying and highlighting their uniqueness.
-connect the team to the goals and strategy of the company.
-build internal departmental work processes, taking initiative and a critical approach to existing processes for continuous improvement.

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Step into the heart, where our cybersecurity prowess is fuelled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.
Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!
We are currently seeking an exceptional individual to join our team as a Business Development Associate. The primary responsibility of this position is to effectively convert cold leads into warm prospects by employing strategic engagement techniques. Other duties: initiating contact with prospects through various outreach methods, collaborating closely with Account Executives to coordinate and schedule meetings with qualified prospects, and continuously assessing and refining lead generation tactics.

The ideal candidate will possess a professional and friendly demeanor coupled with enthusiasm, fostering robust relationships with potential clients, and facilitating the progression of opportunities within our sales pipeline. So, if you're ready to join a team that's as fun as it is fierce, then buckle up and prepare for the adventure of a lifetime. Apply now and let the fun begin!
Responsibilities:
Identifying business relevant sales opportunities via multiple channels this includes cold calling and lead generation strategies.
Collaborate closely with our sales and marketing teams, to develop creative strategies for lead generation and conversion.
Ninja-level research skills: You're a pro at digging up information and uncovering hidden gems.
Consistently meet or exceed established quotas.
Lead the charge into uncharted territory with new marketing initiatives! We're all about innovation and shaking things up, so put on your creative hat and let's make some magic happen.
Be the shining star with your infectious motivation and boundless enthusiasm.