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abra professional services is seeking a Help Desk Specialist! Looking for your next opportunity in the IT field? A leading company in the Re'em Junction area is seeking Help Desk Technicians for a full-time position. Join a dynamic environment and be part of a professional IT team, providing technical support and assisting end users with a variety of hardware and software-related issues. Position Type: Full-time Location: Bnei Re'em

Our SaaS platform leverages AI to make information accessible, actionable, and measurable, driving productivity and satisfaction for enterprises worldwide. As we scale rapidly to support mission-critical deployments, we are strengthening our engineering foundations across cloud infrastructure, reliability, and operational excellence. About the Role You will play a key role in leading and scaling our DevOps team. Your mission is to ensure that our SaaS platform is reliable, scalable, and efficient, while enabling engineering velocity and high-quality delivery. This is a hands-on leadership role combining technical depth with team management. You will work closely with R&D and Product to continuously improve our infrastructure, deployment processes, and production operations.

Responsibilities:

* Lead, mentor, and grow a team of DevOps/Infrastructure engineers, including 1:1s, career development, and performance feedback.
* Own the CI/CD pipeline strategy, driving faster, safer, and more reliable deployments across services.
* Design, implement, and maintain cloud infrastructure using Infrastructure as Code (e.g., Terraform, CloudFormation, Pulumi).
* Lead the adoption and evolution of Kubernetes-based platforms and cloud-native microservices architectures.
* Drive observability and reliability practices: monitoring, alerting, logging, incident response, and on-call rotations.
* Define and enforce SLAs/SLOs, and lead root-cause analysis and postmortems for production incidents.
* Partner with engineering teams to improve developer experience, build tooling, and reduce deployment friction.
* Own cloud cost, capacity planning, and infrastructure scaling decisions.
* Set technical roadmap and priorities for the DevOps function, in partnership with Engineering leadership.

Advantages:

* Certifications in Azure, AWS, Kubernetes (CKA/CKAD), and FinOps Practitioner.
* Experience with knowledge management or AI/ML-powered SaaS products.

Power the Future with us! We're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. The IT Operations Manager serves as the CIO 's strategic partner and operational lead, responsible for driving planning, governance, financial management, strategic programs, and organizational effectiveness across the global IT organization. This role leads the Annual Operating Plan (AOP), oversees IT financial governance, establishes project and program management excellence, supports IT strategy development, drives AI transformation initiatives within IT, and ensures the CIO is equipped with high-quality executive communications and board-level materials. The position acts as a central coordination point between the CIO, IT leadership team, Finance, business stakeholders, and executive leadership to ensure alignment between strategy, execution, and measurable outcomes.
Key Responsibilities IT Strategy & Roadmap - Partner with the CIO and IT Leadership Team to develop the IT strategy, multi-year roadmap, and strategic priorities. Annual Planning & Investments - Lead the annual planning process (AOP), including workforce planning, technology investments, and initiative prioritization. Budget & Financial Management - Manage IT budgeting, forecasting, OPEX/CAPEX, software investments, and project budgets, while driving cost optimization. Project & Portfolio Management - Establish project and portfolio management methodologies and monitor milestones, risks, dependencies, resources, and delivery. AI Transformation - Lead the IT AI strategy and cross-functional initiatives focused on productivity, automation, efficiency, governance, adoption, and value measurement. IT Governance & Performance - Establish governance frameworks, define KPIs and OKRs, manage leadership operating cadences, and drive accountability. Executive & Board Reporting - Prepare dashboards, presentations, Board materials, and strategic updates, translating complex technology topics into clear business value. Strategic & Cross-Functional Initiatives - Lead special projects and cross-functional initiatives on behalf of the CIO, while driving continuous improvement across IT processes and operating models.
Country:
Israel
City:
Herzliya

we are looking for a Developer Experience Engineer.
Own the surfaces developers touch every day - the riven CLI, our SDKs, the Electron desktop IDE, and the docs. Make the path from zero to a deployed app feel effortless.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

We are seeking a Senior DevOps Engineer with strong expertise in AWS (required) to manage cloud infrastructure and CI/CD pipelines. The role involves using GitHub for source code management, automating infrastructure with IaC tools, modifying Dockerfiles and build processes to address AWS Inspector findings, and monitoring/resolving issues from AWS Security Hub. Experience with GCP and Azure is a plus but not mandatory.

Key Responsibilities

Cloud Infrastructure: Design, deploy, and manage scalable infrastructure primarily on AWS (EC2, S3, Lambda, EKS, CloudFormation, etc.) using Terraform or Ansible. Exposure to GCP or Azure is advantageous.

CI/CD & GitHub: Build and maintain CI/CD pipelines with GitHub Actions, AWS CodePipeline, or similar tools; manage GitHub repositories with secure branching strategies.

Docker & Security: Update Dockerfiles and build processes to remediate vulnerabilities and compliance issues flagged by AWS Inspector.

Security Monitoring: Monitor and resolve security findings from AWS Security Hub, implementing fixes for misconfigurations, vulnerabilities, and compliance issues.

Monitoring: Set up and maintain monitoring using CloudWatch, Prometheus, or Grafana.

Collaboration: Work closely with development and IT teams in an Agile environment, applying DevSecOps practices (IAM, RBAC, encryption, etc.).

We're looking for an experienced IT Engineer to serve as the IT Manager's right hand, taking ownership of day-to-day IT infrastructure, security operations, and R&D tooling support. This role focuses on hands-on technical expertise with operational responsibility, ensuring the reliability, security, and efficiency of our IT environment.

Responsibilities
Act as the IT Manager's right hand across infrastructure, security, and vendor management.
Support R&D tooling (Jira, Confluence, Polarion, FlexLM) and serve as the primary contact for external vendors.
Implement and maintain cybersecurity policies, tools, and controls.
Support the annual ERP upgrade project and ongoing ERP operations.
Contribute to IT ISO/automotive compliance and SOX controls.
Design, deploy, and maintain IT infrastructure and systems, including identity (AD/Entra ID), endpoint management, and cloud services.
Develop PowerShell/bash automation for recurring administrative and security tasks.
Troubleshoot OS, hardware, and software issues across the organization.
Analyze system data and produce reports/recommendations.
Collaborate with logistics and other group stakeholders on IT needs.
Deliver excellent, responsive support to internal users.

We are leading a RADAR REVOLUTION, driving a zero-road-fatality reality by enabling truly safe driver-assist systems and paving the way for a fully autonomous-driving future. We are looking for a Customer Support Manager to join our business group. In this role, you will lead our customer-facing technical organization, ensuring successful adoption, integration, and long-term satisfaction of customers using our products. The role combines team leadership, technical oversight, and program governance to deliver a complete whole product solution at scale.

Responsibilities
Lead and manage a team of Application Engineers from different technical disciplines (HW, SW, System).
Own overall customer success across multiple accounts, acting as an escalation point for complex technical and program issues.
Drive high-quality technical support, system integration, and validation activities.
Define and scale support processes, tools, and best practices to support growing customer base.
Ensure delivery of a complete solution (product, documentation, tools, training, and support).
Collect, prioritize, and represent customer feedback to Product and R&D.
Collaborate closely with R&D, Product, Sales, and Operations to align on customer needs and company goals.
Build strong customer relationships and ensure high levels of satisfaction.

We are looking for Security Systems & ICT (Information & Communications Technology) Engineer to join our Israeli team based in Kiryat Gat (office/site based - 5 Days per Week) who is excited about working on advanced facilities projects that enable the heart of our clients business.
Join us and you will have the chance to work on projects at some of the worlds most state of the art industrial and commercial facilities.
As a Security Systems & ICT Engineer, youll provide technical design of systems for building projects including security, fire alarm, voice, data, audio/visual, and other low voltage systems.
Responsibilities include preparation of engineering drawings and specifications, conduct site visits, review technical documents, occasional customer contact and integration of Owner specific installation requirements with site specific applications.
You will also learn from more senior team leaders and will be mentored.