Required Partner Onboarding Manager
As a Partner Onboarding Manager you will:
Build strong relationships with new partners, serving as their dedicated point of contact throughout onboarding. Understand their business goals and provide personalized guidance to maximize their value from our solutions.
Design and execute a seamless onboarding experience for assigned partners. Manage the entire onboarding process, from pre-boarding to activation and beyond.
Ensure accountability from the partner side by establishing clear expectations for their participation and timely completion of onboarding tasks. Work collaboratively with partners to identify and overcome any challenges that might hinder their progress towards achieving the expected volume or results.
Work closely with cross-functional teams (Sales, Sales Engineers, Account Management, Product, Compliance) to ensure a smooth and efficient onboarding journey. Proactively address any roadblocks that may arise.
Track and analyze onboarding metrics to identify areas for improvement. Continuously refine the onboarding process internally and with the partner for enhanced partner success.
Develop and maintain onboarding resources, such as manuals and knowledge base articles, to equip partners with the knowledge they need to succeed.
Maintain a deep understanding of our product offerings and features to provide partners with accurate and insightful information.
Requirements: Minimum 4 years of experience in international customer onboarding, customer success, or a related field.
Solid understanding of the Card Acquiring space
Experience working hand-in-hand with technical implementations teams, as well as with Compliance and Risk operations teams (especially in the payments / FinTech space).
Strong understanding of partner journey mapping and best practices.
Excellent communication, collaboration, and interpersonal skills.
Proficiency in project management methodologies and tools.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Experience working in a cross-functional, high-growth global environment.
Experience with CRM/CSM systems.
High level Verbal and written communication in English is a must.
This position is open to all candidates.