We are on the lookout for a dynamic Customer Success Manager to join our team. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use our products so that its the perfect fit for their needs. This is a role for someone who understands the ins and outs of on-site optimization, digital execution, and has a knack for synthesizing onsite testing data, helping clients achieve their business goals.
Knowledge of digital marketing best practice, and program management skills are critical to the success of Success Managers, as they must also be the connecting puzzle piece for internal teams and client expectations. Creative and critical thinkers, problem solvers, and top-notch communicators are primed for success in this role.
Role:
Help clients operationalize onsite testing and personalization best practice, creating great client personalization experts to exceed their onsite business goals
Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required
Serve as the primary point of contact for clients and their DY personalization program
Consult with clients on product features, functionality and onboarding best practices
Distill our driven value from utilizing personalization program, and digital testing data
Analyze data and propose value-driving recommendations.
Requirements: Experience or expertise of digital marketing best practice, website conversion tactics and strategy
-Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B Testing tools. etc
Experience in managing end to end testing implementation including requirements gathering, hypothesis setting, KPI selection and goals, test execution, and summarizing results
eCommerce, CRO and website personalization knowledge and experience
Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills
Excellent verbal and written communication skills, with excellent presentation skills.
Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
Empathy and a unique ability to understand customer needs
Passionate about customer success and how it can transform businesses
Strong project management or organizational skills and an ability to multitask without difficulty
This position is open to all candidates.