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We are looking for a Solution & Support Engineer to join our global AI startup and help deliver technical excellence across customer onboarding, implementation, and ongoing support. This is a hands-on, customer-facing role that combines solution engineering and technical support and is perfect for someone who is technically Hands-On, has innovation mindset and a passion for working directly with Enterprise Clients.

Youll work closely with cross-functional teamsincluding Product, R&D, and Customer Successto help implement our AI-powered SaaS solution, and ensure customer success across our global client base.

Responsibilities
Assist in onboarding and implementing aiOlas SDK for global clients
Participate in proof-of-concept (POC) processes, demos, and client training sessions
Translate customer needs into technical requirements and collaborate with internal teams to tailor solutions
Support product configuration, voice workflow design, and usage optimization
Document use cases and contribute to knowledge sharing and process improvement
Provide first-line technical support for customer issues
Troubleshoot product-related incidents and assist with investigation and resolution
Coordinate with R&D and Product teams to escalate and resolve bugs or performance issues
Help build and maintain internal support documentation and monitoring tools

As a Tier 1-2 Support Engineer, you will be the technical front line for our customers, helping them configure, debug, and maintain our software in diverse infrastructure setups.





Responsibilities
What Youll Be Doing

Act as the primary point of contact for escalated customer issues requiring in-depth technical troubleshooting.
Diagnose and resolve complex problems involving SSO (SAML, OIDC, SCIM), third-party integrations, API failures, data issues, security scanning, connectivity issues and more.
Guide customers through initial setup, ensuring smooth rollouts and minimal disruption.
Work closely with R&D to triage bugs, log reproducible cases, and suggest improvements based on field experience.
Monitor support case queues and ensure timely, high-quality communication with customers.
Improve observability, documentation, and deployment tooling.
Provide feedback to internal teams about common customer challenges and edge case configurations.
Participate in on-call rotation as needed for critical incident handling.

An innovative network security solutions provider, is at an exciting time in its history and is growing fast! We are looking for a highly skilled and versatile Linux Developer to join our development team.
As a Linux Developer , you will be responsible for designing, developing, and maintaining the infrastructure and components of our platform. As part of your role, you will also work on the frontend aspects of our platform and collaborate with stakeholders and cross-functional teams to optimize full-cycle system performance.
Responsibilities:
Develop and maintain code deployed on Linux and K8s.
Collaborate with cross-functional teams to achieve project goals.
Implement time-critical applications with high coverage, maintaining minimal footprint ensuring code is documented and maintainable.
Troubleshoot and resolve complex technical issues related to Linux internals and real-time systems.

We are seeking a DevOps Engineer with strong experience in managing large-scale data systems and infrastructure. The ideal candidate is passionate about building efficient, scalable, and reliable systems for data-intensive applications.
Responsibilities:
Take an active role across all DevOps areas, including:
Developing and maintaining monitoring and alerting infrastructure to ensure system reliability and performance.
Overseeing the development and upkeep of tools and procedures for monitoring, deployment, and alerting across our SaaS multi-tenant product family.
Design, deploy, and optimize scalable data infrastructure, including data lakes and high-throughput distributed systems.
Ensure reliability and performance in environments processing terabytes of data daily.
Manage, monitor, and maintain self-hosted open-source databases in a Linux environment.
Automate operational tasks and deployment pipelines using Bash and modern CI/CD tools.
Collaborate with Data Engineering and Infrastructure teams to streamline and harden the data lifecyclefrom ingestion to analysis.

We are looking for a System Administrator to join the IT team. The System Administrator will help manage the organizational IT infrastructure (which is mostly SaaS-based), Network Infrastructure, Servers on the cloud, Managing permissions to systems, meeting rooms, set up permissions, hardening devices, supporting user issues, setting up new users and devices, and performing other IT-related tasks.
Responsibilities:
Develop and maintain the organizations infrastructure and system architecture, delivering professional, scalable, and high-quality solutions for complex challenges.
Continuously assess and update existing infrastructure technologies to ensure relevancy and effectiveness, identify areas for improvement to formulate future technology roadmaps.
Act as a tech support, provide technical support to employees for both simple and complex issues.
Plan, lead, and implement IT projects, including rollouts and infrastructure upgrades, collaboration with other teams (DevOps, Security), with full project management responsibility.
Embed security best practices into all infrastructure designs, including principles like Zero Trust, IAM, encryption standards, and regulatory compliance.
Oversee the network environment, ensuring optimal performance and security.
Be the administrator for Google Workspace and JumpCloud, including the management of the JumpCloud MDM and Applications, and Google Gmail, Calendar, Drive and other Google applications.
Maintain and manage the IT servers and resources hosted on AWS.
Configure, install, and maintain office technical equipment, including laptops, printers, monitors, Conference room technology, IT asset management and other peripherals.

As part of the memory system team, you will work on design and implementation of new and enhanced features of the memory system to support high performance computing and AI applications in the Maverick accelerator runtime environment.

You will work closely with software engineers, hardware engineers, compiler developers and other stakeholders to enable the most efficient execution of applications on a large scale, multi threaded and highly distributed system across multiple disciplines with a deep OS Internals point of view.

Responsibilities:
Work on design and implementation of new and enhanced features of the memory system for the Maverick accelerator.
Develop a high performance, low latency distributed unified virtual memory management system.
Work on system software support for the next generation Maverick system.
Define feature development scope and plan for successful product delivery.
Wide system impact through collaboration with software engineers, hardware engineers, compiler developers and other stakeholders.