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The ideal candidate would be an experienced SysOps/Devops, skilled with Cloud and On-Prem systems operation and networking, and want to be part of our Contact Center as a Service product. Telephony system and Infrastructure knowledge will be greatly valued. We are looking for a long-term relationship with a highly motivated expert, who is passionate to investigate, learn and implement new technologies, as well as be happy to think out-of-the-box going beyond the immediate job description to help out where needed.
About Voca CIC: One-Screen, AI-first Contact Center Built for Microsoft Teams
Todays modern workplace demands a new approach to customer experience, one that not only empowers agents to enjoy their jobs and provide exceptional service to customers but enables internal business lines to provide top-notch service throughout the organization too.
our company's Voca CIC, a Microsoft-certified lightweight CCaaS with built-in Conversational AI, is designed entirely for Microsoft Teams to unify your customer and employee experience.
With Voca CIC as a Microsoft Teams App, enterprises can consolidate their unified communications and contact center into one-screen, allowing every Microsoft Teams user to become a potential agent.
Voca CIC is an Azure-native integration with Teams and offers a unique mix of contact center and voice expertise, making it an ideal solution for organizations looking to modernize their CX capabilities with minimal upfront costs.
Responsibilities:
Install and manage cloud and on-prem systems
Write Telephony and IVR flows
Solve telephony and networking issues
Work directly with R&D, PM, QA and other teams.

We are looking for an experienced, ambitious leader, to lead and continue growing our DevOps team,

Youll take part in the R&D management team, lead, grow, mentor, and train a team consisting of great engineers, in order to build efficient, secure, robust, and highly available ecosystem.

The day-to-day:
Lead a team of skilled, passionate DevOps engineers, handling CI/CD Infrastructure, Automation, Monitoring, Security to deliver production-grade service across multiple applications and many microservices.
You will work and collaborate with the other R&D groups but not only.
You will work in a pure AWS environment.
You will work with ArgoCD and many Kubernetes based environments using Helm.
Build, Develop and define new tools to accelerate efficiency in the products growth and development lifecycle.
Collaborate with developers to optimize the software development lifecycle.
Develop, Maintain, Integrate cutting edge technologies and Open Source tools such as K8s, ArgoCD, Helm, Thanos, Grafana, Jenkins, Argo Workflows, Kafka, GRPC, Istio, TerraForm and many more.

The Business Applications Manager will oversee the daily operations and continuous improvement of various business applications within the organization. This role ensures optimal functionality of all applications, alignment with company needs, and support of business objectives. The Manager will collaborate closely with different departments to align application functionalities with business goals and drive efficiency through innovative solutions.

The day-to-day:
Application Management: Oversee the day-to-day operations of various business applications, ensuring smooth and efficient performance.
Benchmarking: Develop and implement strategies to measure application performance and identify areas for improvement.
Continuous Improvement: Spearhead initiatives to enhance application functionalities, streamline processes, and improve user experience.
Collaboration: Partner with departments such as Sales, Marketing and Finance to ensure applications meet their needs and support business objectives.
Reporting: Generate and present regular reports on application performance, issues, and improvements to senior management.

We are looking for a talented Jira Administrator to join our team. As the Jira Administrator, you will be responsible for managing and supporting our Atlassian suite including: Jira, Confluence, Tempo, eazyBI and more, ensuring they are optimized to meet the needs of our users and teams. This is a key role that supports multiple departments and helps improve efficiency and collaboration across the company.

The day-to-day:
Serve as the primary point of contact for all Jira, Confluence & Tempo related tickets and requests.
Configure, maintain, and troubleshoot Jira projects, workflows, permissions, schemes and Automations.
Administer Confluence spaces, templates, and permissions to enhance knowledge-sharing and collaboration.
Manage and configure Tempo for time tracking and reporting, ensuring proper integration with Jira.
Monitor system performance, ensure data integrity, and implement regular updates and backups.
Collaborate with stakeholders to gather requirements and implement solutions to streamline workflows.
Stay up-to-date with new features, best practices, and updates.

Our ML Platform team is responsible for building our companys ML serving platform, which hosts all of the companys ML models. Our goal is to create streamlined processes to bring functional research code and AI models to production grade systems, where millions of our apps users enjoy this magic.
What you will be doing
Take a key part in designing, building and maintaining our ML serving platform and making sure it is scalable and reliable. Our goal is to provide researchers and other developers in the company an easy way to deploy, monitor and maintain their services. Design, build and maintain cloud infrastructure to provide a reliable and scalable platform for other teams to build on. Ensure high availability and performance of our production environment. Implement and manage CI/CD pipelines to ensure seamless testing, deployment, and monitoring of services running on our platform. Develop and maintain monitoring and alerting systems to ensure the early detection of issues, enabling proactive problem resolution. Practice sustainable incident response and blameless postmortems. Learn and apply industry best practices and share this knowledge with other teams through guidance, lectures and workshops. Develop tools and self-serve solutions to simplify the development and deployment processes for other teams at the company. Continuously evolve and learn new technologies that can improve our teams workflow, accelerate the development process and make it more reliable.

Our ML Platform team is responsible for building our companys ML serving platform, which hosts all of the companys ML models. Our goal is to create streamlined processes to bring functional research code and AI models to production grade systems, where millions of our apps users enjoy this magic.
What you will be doing
Take a key part in designing, building and maintaining our ML serving platform and making sure it is scalable and reliable. Our goal is to provide researchers and other developers in the company an easy way to deploy, monitor and maintain their services. Design, build and maintain cloud infrastructure to provide a reliable and scalable platform for other teams to build on. Ensure high availability and performance of our production environment. Implement and manage CI/CD pipelines to ensure seamless testing, deployment, and monitoring of services running on our platform. Develop and maintain monitoring and alerting systems to ensure the early detection of issues, enabling proactive problem resolution. Practice sustainable incident response and blameless postmortems. Learn and apply industry best practices and share this knowledge with other teams through guidance, lectures and workshops. Develop tools and self-serve solutions to simplify the development and deployment processes for other teams at the company. Continuously evolve and learn new technologies that can improve our teams workflow, accelerate the development process and make it more reliable.

Required FinOps Specialist
What will you do?
The FinOps Specialist will ensure financial requirements are clearly defined and translated into effective system solutions. This role focuses on gathering, structuring, and documenting detailed requirements for financial systems, driving alignment between Finance and Technology teams.
Key Responsibilities:
Requirement Gathering & Documentation: Work closely with Finance teams to understand their needs, pain points, and objectives. Translate business needs into structured, detailed, and well-documented requirements for Technology teams.
Financial Systems Enhancements: Partner with MIS and BI teams to ensure financial systems meet evolving business needs. Define system improvements and validate solutions before implementation.
Cross-Team Collaboration: Act as the primary link between Finance, MIS, BI, PMO, and other relevant teams, ensuring smooth communication and alignment of priorities.
Process Optimization: Identify inefficiencies in financial workflows and propose system-driven solutions that enhance automation and accuracy.
Strategic Initiatives Support: Contribute to large-scale financial system projects by providing clear, structured requirements and ensuring business objectives are met.

Our advanced IT teams keep our in-office technology needs running, while keeping us all safe with the latest in cyber security. Our team is made up of tech wizards who know what it takes to support a large scale operation. When employees need help around the world, our team has the solution.In order to keep on growing the right way, we are looking for a dynamic and resourceful Helpdesk specialist to join our amazing team. This position will suit someone who is organized, dedicated and prides themselves on providing excellent end-user customer support. You will build a good working relationship with your colleagues to help them overcome any IT end-related issues they might be having, and will be experienced and well-versed in the ins-and-outs of IT support. If you can support your co-workers with a smile, replace tedious tasks with scripts, and are constantly searching for a better, more efficient solution, wed love to hear from you!What will you be doing
Resolving any technical hardware and software issues.
Leading and accompanying colleagues through problem-solving processes.
Writing technical procedures for non technical users.
Be present in the office during regular work hours ~9am-6pm, Sun-Thur.
Supporting users in different sites in Israel and remotely supporting users around the world.
Report to the Director of Global IT Services.

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

You will be a part of the IT Infrastructure team responsible for the design, maintenance and operation of a complex IT infrastructure.

Key Responsibilities
Operation and maintenance of Corporate IT Infrastructure
Planning and Implementation of global corporate IT projects.
Be an administrator of a large scale, worldwide production environment.
Developing and deploying customized virtualization, storage and backup solutions.
Optimizing hardware and software to enable VMware integration.
Supporting 24x7 business critical systems which are hosted in several geo locations.

Are you passionate about ensuring system reliability, scalability, and performance? Do you thrive in a dynamic environment where automation and operational excellence are key?
We are looking for a Site Reliability Engineer (SRE) to join our team and play a crucial role in designing, implementing, and maintaining our cloud-based infrastructure. In this role, you will collaborate across teams to drive automation, improve system resilience, and optimize performance while fostering a culture of reliability.

Responsibilities:
System Reliability Ensure high availability and performance of services through effective monitoring, incident management, and root cause analysis.
Automation & Tooling Develop and maintain automation for infrastructure provisioning, configuration management, and application deployment.
Performance Optimization Analyze and enhance system performance, including load balancing, caching, and database tuning. Conduct regular capacity planning.
Incident Response & Troubleshooting Lead incident response efforts, participate in on-call rotations, and troubleshoot complex infrastructure issues.
Security & Compliance Collaborate with security teams to implement best practices and ensure compliance with relevant standards (ISO 27001, SOC 2, etc.).
Collaboration & Mentorship Work closely with developers, DevOps, Support, and product teams to enhance application reliability and implement SRE best practices.

We are looking for a Site Reliability Engineer (SRE) to join our Engineering team. Someone who has a passion for observability, monitoring, automation, and high-availability systems, and who has a desire to solve complex technological challenges with a proactive approach to continuous improvement.

We use an interesting and mixed technology stack: Kubernetes, Terraform, CI/CD pipelines, Datadog, Prometheus, and cloud-native architectures.

In this position, you will use your expertise in building and scaling SRE operations, and will design, implement, and operate a world-class reliability strategy.
Key Responsibilities
Develop and maintain our monitoring, alerting, and logging systems, ensuring high visibility into production environments.
Implement automation to improve system reliability, scalability, and efficiency.
Troubleshoot and resolve production incidents, leading root cause analyses and implementing permanent fixes.
Collaborate with software engineers and DevOps teams to enhance application performance and resilience.
Continuously improve operational processes, focusing on reducing toil and improving reliability.