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Required SecOps Tech Lead
Job Description
A Ground Transportation Solution with the mission to organize all the best mobility providers (delivery, corporate fleet, ride-hailing, taxi, enterprise solutions like car pooling, and more) in one global platform, with great UX - optimizing the entire experience from booking and riding to invoicing and analytics, to save businesses time and money. We work with a third of the Fortune 500 companies and have over 17K active business customers across the world.
As our SecOps Technical Lead, you will lead the strategy and execution of our cybersecurity defense. This is a senior, hands-on role for an expert who can manage complex security incidents while also building the infrastructure to prevent them. You will be the technical authority for our incident response, drive security automation, and ensure our external partners (MSSP) deliver top-tier results. We are looking for a reliable leader who can balance deep technical "deep-dives" with a strategic view, helping us scale our security operations and stay resilient against evolving threats.
Responsibilities:
Monitoring & IR: 24/7 security incident alerting and primary response for MSSP escalations.
Security Engineering: Management of tools including Netskope, Crowdstrike, Okta, and Sublime.
Automation: Developing automated runbooks for incident response and change management.
Vulnerability & Threat Management: Managing infrastructure assessments, penetration testing, and threat intelligence.
Compliance: Overseeing ZTNA, PCI quarterly scans, and security auditing for AD and Firewalls.
Governance: SLA/KPI tracking for MSSPs and device posture management via Intune/Jamf.
Future Initiatives:
AI Security: Implementing controls for safe AI environment operations.
Proactive Defense: Expanding threat hunting, deception technologies (honeypots), and CTEM/BAS.
Hardening: Establishing CIS baseline configurations for SaaS, IaaS, and endpoints.
Advanced Access: Expanding PAM beyond Okta and implementing IAM conditional access.

Act as the highest level of technical escalation for Tier 1 and Tier 2 service teams, leading the resolution of complex technical issues. Provide advanced remote Technical Support to global customers, partners, and field teams, including participation in the on-call rotation for after-hours support. Lead technical service activities for local customers, including troubleshooting, coordination, issue ownership, and follow-up through resolution. Collaborate closely with R&D, Quality Assurance, Product, and Operations teams to investigate recurring issues, improve system reliability, and drive effective corrective actions. Develop, improve, and maintain service documentation, troubleshooting procedures, knowledge articles, and training materials. Deliver technical training and knowledge transfer sessions to global service teams, distributors, and partners. Support system validation, software upgrades, service readiness activities, and new product introductions from a service perspective. Analyze service data, trends, and recurring failure patterns using salesforce, Excel, BI tools, and other available reporting systems. Ensure all service activities are performed in compliance with applicable Quality, Regulatory, and Safety standards.
Advantages::
Hands-on experience with Medical Equipment systems. Experience working in hospital or clinical environments. Lean/Six Sigma certification or experience in continuous improvement projects. CRM experience.

As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.



Key Responsibilities:

Leadership & Team Development:

Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:

Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures.
Customer Relationship Management:

Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogixs platform.
Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:

Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.

We are looking for a Technical Support Engineer to join our highly experienced global team.

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.

This role is tasked with helping customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Platform.



What Youll Do

Serve as our customers single point of contact for any tech-related matters
End-to-end ownership of customer support cases from opening until closure, ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Train and coach customers to a successful onboarding process and ongoing usage
Advocate internally for customer needs - be the technical voice of the customer within Coralogix
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to the appropriate internal teams

Joining means entering a career journey, building your tailored development roadmap.
While seniority doesn't signify the end of learning, it can often be difficult to find the time and hands-on experience to focus on your professional development. you can choose what you want and need to learn and the hands-on practice to "walk the talk"
What Youll Gain:
Micro and Macro Perspective- With exposure to 70-100 relevant clients in the field, youll gain a broad view and deep understanding of different technologies and methodologies across various industries.
Technical Mastery: Utilize state-of-the-art DevOps tools and practices in real-world production settings, ensuring you are always at the forefront of technology. Embrace a cloud-native stack and the 15-factor app principles to build scalable, maintainable, and efficient applications.
Expert DevOps Community- Join a team of ~50 dedicated DevOps professionals who live and breathe DevOps. Youll collaborate, share knowledge, and refine practices together, growing as part of a supportive and highly skilled group.
Toolbox- As a company with over 25 years of experience, we provide a robust technical foundation and a comprehensive toolbox, developed through years of knowledge and integration of best-in-class tools.

we are seeking a Site Reliability Engineer to join our team and help build the next generation of our stream-based observability platform. We deliver real-time data analytics at scale to some of the worlds leading tech companies
Responsibilities

Act as a hands-on technical leader with deep expertise in modern cloud infrastructure.
Serve as a go-to person in the team - leading through influence, not hierarchy.
Collaborate cross-functionally to refine requirements and propose innovative, scalable solutions.
Drive long-term, high-impact infrastructure projects across multiple teams, from design to implementation, within defined timelines.
Contribute to improving system reliability, performance, and cost-efficiency at scale.

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience. Our architects are trusted advisors and consult our customers upon their monitoring, security & observability journey.

Solution Architect is a senior-level role expected to professionally and accurately present technical presentations across different personas, from software engineers and DevOps all the way to the C-suite.

What youll do:

Collaborate with account executives to strategize, prepare, and execute on complex, technical sales cycles.
Deliver compelling presentations and product demonstrations that highlight our unique value proposition and the solutions we provide.
Oversee the technical aspects of the sales process, including sizing, discovering and Proof of Concepts.
⁠Develop custom solutions to bridge any gaps and enhance the core offerings of our product.
⁠Possess a thorough understanding of the Observability market, advising customers on best practices and the most appropriate solutions for their needs.

Were looking for someone who can come in, take ownership, and make things better. Someone who isnt afraid to challenge existing approaches, introduce new technologies, and drive improvements across infrastructure, security, reliability, and developer produtivity.
This is a very hands-on leadership role. We need someone with a leadership mindset who can set direction, raise the bar, drive execution, and help the team make smart technical decisions.
Responsibilities:
● Lead the DevOps function across cloud infrastructure, Kubernetes, CI/CD, observability, cloud security, and FinOps.
● Own and improve infrastructure reliability, security and scalability
● Build platforms, tooling, and processes that help engineers move faster and spend less time dealing with infrastructure friction.
● Identify opportunities to leverage AI across engineering and operations to automate workflows, reduce manual work, and improve productivity.
● Challenge existing assumptions, introduce new technologies, and drive meaningful improvements across DevOps practices.

We are looking for a Senior Technical Account Manager to join Zesty and become a trusted technical advisor for our strategic customers.
This is the first TAM role in Israel and part of Zestys Account Management organization. You will help build the local TAM function while owning the technical relationship with strategic global customers.
In this role, you will work closely with global enterprise customers, helping them maximize the value of Zestys cloud optimization platform. You will combine technical expertise, customer-facing ownership, and commercial awareness - leading technical discussions, supporting adoption and escalations, and partnering with Sales, Customer Success, Product, and Engineering to solve customer challenges and drive long-term value.

As a Technical Support Engineer you will

Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

abra professional services is seeking an IT Support Technician to provide technical support, maintain IT systems, and troubleshoot hardware and software issues in a dynamic work environment. This is a full-time position located in central Israel, with career advancement opportunities for suitable candidates. Key Responsibilities: • Provide technical support to approximately 400 employees, including computers, peripheral equipment, and software. • Install, maintain, and update operating systems and applications. • Diagnose and resolve hardware and software issues. • Work with servers, backup systems, and communication networks. • Document technical issues and solutions in the service desk ticketing system.