We are looking for a highly motivated, service-oriented IT Support Specialist with 2-3 years of experience to join our team. In this role, you will be the primary point of contact for internal help desk requests, ensuring our employees have the seamless technology experience they need to do their best work. This is a fantastic opportunity for a tech-savvy professional who is a natural problem-solver, thrives in a fast-paced environment, and is eager to take ownership of IT operations while continuously expanding their technical skill set.
What Youll Be Doing:
Serve as the primary point of contact for internal IT help desk requests, providing friendly, timely, and effective support to our team.
Configure, deploy, and troubleshoot employee hardware in a predominantly Mac environment, alongside Windows systems.
Administer the full lifecycle of employee onboarding and offboarding, managing user identities, access rights, and SaaS provisioning through JumpCloud and Google Workspace.
Manage, monitor, and secure our corporate device fleet utilizing JumpCloud's MDM capabilities.
Deploy, monitor, and troubleshoot our endpoint security software, specifically SentinelOne.
Maintain clear, accurate, and organized IT documentation and knowledge-base articles for both end-users and the IT team.
Autonomously research and implement solutions for emerging technical issues and help improve daily IT workflows.

We are looking for an Escalation Engineer (part of the Engineering organization) to support escalation points from both the Customer Success organization as well as internally within the engineering teams. This position may also include interfacing with customers.


Responsibilities:
Troubleshoot, debug, analyze logs, profile code & provide temporary or permanent solutions.
Work closely with engineering teams to propose fixes or temporary workarounds for critical customer issues.
Build supporting automation to improve productivity (of both yourself and the team).
Understand customer use cases and work closely with Customer Success Engineers and Solution Architects to be an effective channel between Engineering teams and Customer Success.
Take complete ownership and follow-up on escalations.
Collaborate cross-functionally to solve difficult technical problems.

In our Support team there is no typical day, and to be successful in the Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers and Partners.

Location: Ramat Gan

Job scope: Sunday-Thursday 9:00-18:00 (with availability for at least 1 morning shift - 7:00-15:00).

What You'll Be Doing:

Assist users via phone, WhatsApp, chat, and email - guiding them through the platform, answering "how-to" questions, and ensuring a standout customer experience.

Apply strong technical intuition to isolate root causes when issues arise and resolve application-level challenges.

Manage day-to-day platform operations, including user management, site setup, and report generation.

Partner closely with Product, Development, and Customer Success Managers to escalate bugs, share user feedback, and drive issue resolution.

we are looking for a IT Helpdesk Specialist.
As an IT Helpdesk Specialist, you'll join Earnix's global IT team providing first-line technical support to our EMEA (London, Paris) and US (Boston) offices, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. This role's shifts fall in the afternoon/evening (Israel time) to align with our US and European business hours, and it is a primary point of contact for non-Israel-based employees - strong professional English is essential.
Weekly schedule (Israel time):
Monday: 15:00-23:00
Wednesday: 15:00-23:00
Friday: 10:00-15:00
What you'll do:
Provide Helpdesk support for our EMEA and US offices as part of the follow-the-sun rotation.
Support and troubleshoot hardware and software issues (Windows and Mac).
Install and configure hardware, software, and networks.
Execute onboarding/offboarding processes for employees per established procedures.
Manage and maintain IT inventory.
Monitor on-premises systems and troubleshoot issues.
Maintain and support A/V conference systems (Zoom, Teams) for company meetings across time zones.
Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk-tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.