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We are looking for a Customer SW Support Tier 2 to join our global team of professionals and ensure our clients continue to receive exceptional service.

Responsibilities
Effectively handle customers inquiries in different channels including Phone, emails , Chats , and dedicated support system
Address advance tech tickets that were escalated from our Tier1 team
Provide Technical and timely responses include proactive updates during all phases of case lifecycle
Product/Service Expertise: A deep understanding of the companys product or service to assist customers with more complex issues.
Troubleshooting Skills: Ability to analyze and diagnose technical problems and provide effective solutions.
Software Proficiency: Familiarity with support software, CRM tools, ticketing systems (e.g., Zendesk), and basic tech tools (e.g., email, chat systems).
Work process and Escalation Protocols: Work based on processes and Protocols, escalate an issue to higher levels when needed.
Communicate effectively with other departments to maintain customer satisfaction
**Part-time position, offers flexible hours/shift

Were looking for a Technical Account Manager to provide technical post-sales guidance to customers while maintaining long-term relationships, identifying pain points, and addressing them.
Responsibilities
Offer post-sales technical support to customers on complicated technical issues
Be in charge of a portfolio of local and EU-based customers
Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively
Collaborate with the sales team to identify and capitalize on untapped opportunities
Train customers on proper cloud environment usage
Build and maintain excellent customer relationships and ensure satisfaction
Provide product performance reports to developers and stakeholders
Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams
Monitor account metrics, including CSAT and financials
Frequent travels - locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).
Work location - hybrid from Tel-Aviv

Were looking for an experienced, highly motivated SRE team lead to lead our SRE team in utilizing methodologies and technologies to implement highly scalable and available production environments.

As a SRE team lead, you will lead a small but growing team. You will have the freedom to explore and implement the newest technologies while leading and mentoring the team. You will be responsible for designing and implementing monitoring and alerting infrastructure and defining the correct measurements for a highly available production environment. You will learn new things every minute of every day and constantly be challenged.

Responsibilities:
Lead and mentor the SRE team to design and implement reliable, highly available, and scalable production monitoring infrastructure.
Explore and implement new technologies, from POC through to production.
Ensure high uptime and reliability of the production environment.
Perform root cause analysis for complex failures and offer modern solutions and tools.
Analyze performance and stability issues.
Collaborate closely with DevOps, R&D, product, and support teams to define cross-organizational processes.
Design, develop, and drive troubleshooting & mitigation tools as part of driving a self-healing agenda.

Were looking for a NOC / Incident Manager Team Lead to establish and lead our Incident Management and NOC operations. This role is critical in ensuring high availability, rapid response, and continuous improvement of our production systems. You will manage a team responsible for real-time monitoring, incident coordination, and post-incident analysis, while also working closely with SREs, engineers, and leadership to enhance reliability.

Responsibilities:
Lead & mentor a small but growing team of NOC and incident management professionals.
Own the incident response process, ensuring fast, effective, and well-documented resolution of production issues.
Follow and refine monitoring & escalation protocols, reducing noise and improving actionable alerts.
Collaborate with engineering & SRE teams to prevent incidents through proactive improvements.
Define SLAs, SLOs, and incident reporting standards, providing leadership with key insights.
Drive post-mortem reviews, ensuring learnings are applied to system improvements.
Establish 24/7 operational readiness, Participate and optimize on-call rotations and shift structures.

Were looking for a NOC / Incident Manager to join our Production Operations team and play a key role in ensuring the stability and reliability of our systems. In this role, you will monitor production environments, detect and respond to incidents, and work closely with SREs and engineering teams to improve system resilience.

This is a hands-on role for someone who thrives in fast-paced environments, enjoys troubleshooting complex issues, and is passionate about reducing downtime and improving incident response processes.

Responsibilities:
Real-time monitoring of production systems to detect and respond to incidents.
Analyze and triage alerts, identifying root causes and escalating when necessary.
Manage live incidents, ensuring clear communication and timely resolution.
Document and improve incident response processes, including updating runbooks and playbooks.
Collaborate with SREs and developers to drive post-mortem analysis and implement long-term reliability improvements.
Reduce alert fatigue by tuning monitoring systems and ensuring alerts are actionable.
Participate in on-call rotations, ensuring 24/7 incident response coverage.
Proactively suggest improvements to monitoring, alerting, and automation strategies.

We are looking for a DevSecOps Engineer to join our Platform engineering team. This team is responsible for our SaaS security posture, developing our 24/7/365 production automation and security routines. As a part of this team, you will lead technical security-related projects, contribute code to these, enhance our security monitoring, and define best practices for secure infrastructure development. You will work closely with software architects, developers, and support engineers, to define and implement infrastructure as code.
What You’ll Do: Develop and maintain a comprehensive map of our production security posture, identifying strengths, weaknesses, and areas for improvement. Based on that you will establish a backlog of security initiatives and improvements that need to be implemented to enhance our overall security framework. You will prioritize these initiatives based on risk assessments, regulatory requirements, and industry best practices, ensuring that we continuously evolve and strengthen our defenses against emerging threats. Join our Platform new features development efforts and guide on best practices, contribute some of the code and review other security related aspects of the feature. Lead integration projects with third-party solutions, ensuring alignment with our security standards. Own security tools like CSPM, EDR, and OS patching tools, managing their configuration and performance optimization. Stay ahead in infrastructure vulnerability management and patching policies, conducting regular security assessments. Handle outages and security incidents, providing resolution and root cause analysis, including post-mortem documentation and a protocol for resolution and further mitigation/prevention actions. Develop internal tools and leverage external tools to build, harden, integrate, and maintain security orchestration and automation

Position Intro:
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

We are looking for a highly experienced Support Engineer with hands-on lab experience who embodies ambition and positivity. Someone who can passionately take ownership of their responsibilities, collaborating effectively with remote teams to not only meet but exceed our objectives and fulfill the evolving needs of our expanding customer base.

Join us in this exciting journey to redefine the future of quantum computing.

Key Responsibilities:

Own and provide end-to-end support to our global customers. This includes:
Communicate and troubleshoot with the customer to understand the real issue and identify its root cause. This requires understanding the customers experiments and setup across various quantum modalities.
Investigate and digest the issue in-house and work closely with the R&D teams to solve the issue and obtain a long-term solution.
Suggest and communicate a workaround to the user.
Research and identify solutions to recurrent software and hardware issues.
Manage ongoing communication and ensure customer satisfaction.
Gain a deep understanding of our ever-evolving, state-of-the-art quantum control system.
Maintain a profound understanding of the systems known issues.
Support hardware installations.
Travel globally to customer sites and resolve issues.
Document technical knowledge and issue resolution procedures.

We are seeking a motivated and customer-oriented Junior Help Desk Technician to provide technical support to our users. This role involves diagnosing and resolving hardware and software issues, assisting with network troubleshooting, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Respond to support requests in a timely manner.
Diagnose and resolve hardware and software issues.
Log employee queries and track issues.
Analyze call logs to identify common problems.
Test and evaluate new technology.
Update self-help documents for users.
Escalate complex issues to senior technicians.

We are looking for a Staff DevOps Engineer to join our vibrant Scale team in Tel- Aviv!
As a DevOps Engineer, you will be responsible for the implementation of the company's strategy and best practices for the risk, fraud, and payments policies and procedures.
This person should be a passionate, independent, self-reliant, and experienced risk professional with the ability to implement new anti-fraud measures.
Here are a few of the things you will do:
Manage and maintain our kubernetes clusters, the various components in it, its health, its security, etc.
Develop, build, test, and maintain our internal tools for the development process and the day-to-day operation.
Constantly improve the process of getting our various products from idea to production.
Be a key ingredient in supporting our growth both internally and externally.
Identify and remove obstacles across the board.
Fight the good fight against malicious actors.

We are looking for a DevSecOps Engineer to join our vibrant Devops team within the Platform group in Tel- Aviv!
As a DevSecOps Engineer, you'll play a crucial role in securing our AWS cloud infrastructure and CI/CD pipelines. You'll work closely with our development and security teams to integrate security best practices into our development lifecycle and cloud infrastructure.
What You'll Do:
Infrastructure Security:
Implement and enforce security policies and controls, such as IAM roles, access policies, K8S clusters security configuration, and network security groups.
Proactively identify and mitigate security risks and vulnerabilities in our AWS infrastructure.
Collaborate with security teams to improve our overall security posture.
CI/CD Security:
Integrate security tools and processes into our CI/CD pipeline to automate security testing and vulnerability scanning.
Collaborate with development teams to establish and enforce security best practices throughout the development lifecycle.
Incident Response:
Develop and maintain incident response plans to effectively address security incidents.
Conduct thorough investigations to determine the root cause of security breaches and implement corrective actions.
Vulnerability Management:
Stay up-to-date with the latest security threats and vulnerabilities.
Prioritize and remediate security vulnerabilities identified through vulnerability scans and security assessments.
Work closely with development teams to address vulnerabilities in code and infrastructure.

We are looking for an experienced IT Manager to join our IT and Security team and lead the IT operations at our TLV office while managing the global IT support team across IL and SF.
As an IT Manager, you will play a critical role in ensuring the seamless operation, security, and efficiency of our IT infrastructure. You will be responsible for overseeing IT systems, managing IT support, leading IT projects, and optimizing technology to meet the evolving needs of our organization. You will also lead the global IT support team, ensuring timely and high-quality technical support for employees worldwide.
This role requires cross-functional collaboration with teams across the company, as well as strong leadership to manage and mentor the IT support team across multiple locations.
Here are a few of the things you will do:
Technical Leadership & IT Infrastructure Management
Oversee and maintain IT infrastructure, including hardware, software, networks, cloud services, and security systems.
Manage and maintain cloud-based tools and platforms, including Okta, JAMF, JumpCloud, Google Workspace, Slack, and Cisco Meraki.
Ensure the effective operation, security, and scalability of all IT systems.
Implement IT security best practices, including access controls, vulnerability management, and data protection.
Plan and manage IT projects, such as new technology deployments, system upgrades, migrations, and integrations, ensuring on-time and within-budget delivery.
Develop and maintain IT policies, procedures, and documentation in compliance with industry standards and best practices.
Stay up to date on industry trends, emerging technologies, and security threats, proactively identifying opportunities for improvement.
Global IT Support & Team Management
Lead and manage the global IT support team (IL and SF), ensuring efficient issue resolution and exceptional IT service delivery.
Define IT support processes and service-level agreements (SLAs) to minimize downtime and disruptions.
Provide technical guidance and mentorship to IT team members, ensuring their professional growth and development.
Establish and maintain a ticketing system for tracking and prioritizing IT issues.
Proactively identify recurring IT issues and implement long-term solutions.
Collaborate with internal teams to ensure IT support aligns with business needs and employee requirements.
Collaboration & Vendor Management
Partner with cross-functional teams to identify and address IT needs and improvements.
Manage relationships with external vendors, suppliers, and service providers, ensuring high-quality service and timely resolution of IT-related issues.
Negotiate and manage IT contracts, licenses, and renewals.

We're looking for a Devops Engineer for our R&D team, who is passionate about application architecture, system design, and end to end implementation.
Responsibilities:
You will independently determine and develop architectural approaches and solutions, building automated deployment and testing environments, managing performance bottlenecks and continuously improving the security and resilience of our platform, and act as a knowledge source for other team members. If youre a get-things-done, hands-on creative thinker and doer, this ones for you.

As a leader of the server development team, you'll be responsible for designing and building backend systems and game features. This includes everything from databases to server logic, network communication, client-backend logic, and more. Youll work closely with other developers and designers to meet the demands of the fast-paced mobile games industry. If you are an experienced and self-taught person who is willing to pursue technical challenges in the course of developing gaming server systems, then this role is for you.

Key Responsibilities:
Lead the server development team in designing, implementing, and maintaining scalable backend systems for mobile games.
Collaborate with cross-functional teams, including game designers, client developers, and product managers, to deliver high-quality game features.
Ensure backend systems are optimized for performance, reliability, and scalability.
Oversee the full development lifecycle, from technical design to deployment and ongoing maintenance.
Monitor production performance and proactively respond to any anomalies discovered by our NOC team, ensuring minimal disruption to live services.
Conduct code reviews, mentor team members, and promote best practices for server-side development.
Stay up to date with industry trends and emerging technologies to drive continuous improvement.

dynamic technology provider for the financial market is looking for a NOC representative to be part of a customer-facing team responsible for Technical Support and troubleshooting. The NOC representative will be part of a team that is responsible for:
* Maintaining system integrity and identifying problems
* Working with various parties within the organization
* Part-time position, 24/6 shifts, flexibility in hours