Join us, a leading global fintech innovator that is revolutionizing cashless payments, consumer engagement, and business management solutions. With over 1,200 employees across 12 offices worldwide, our company offers a diverse and dynamic environment where your work directly impacts the future of global commerce. We foster a culture of innovation, continuous learning, and data-driven decision-making.
We are looking for a NOC Team Leader to drive our operational production environment to excellence and lead a high-performing team supporting our organization. This role is central to the end-to-end business continuity, resilience, and reliability of business processes, enabled by our business services, products, technologies, and production-grade hybrid infrastructure.
The NOC Manager owns 24/7 proactive detection, rapid restoration, and disciplined change and risk reduction to protect the availability of core production services across our companys platforms.
The ideal candidate combines strong operational expertise, leadership capabilities, and the ability to guide and grow a team in a complex, fast-paced environment.
The role includes people management and technical ownership, with a strong focus on Operational Excellence.
This is the operational and strategic owner of our companys Network Operations Center and our companys operational production environments and systems.
This leader will be responsible for the uptime of the production business services, from onboarding, change management, and daily operations to Detect - Understand - Act proactively to mitigate potential incidents and increase the availability of our companys services.
The NOC Team Leader will report directly to the CIO.
Your key responsibilities will include:
Team Leadership & Strategy
Manage, coach, and perform a performance review of a 10-person NOC team across two geographies (IL/UK)
Own hiring, onboarding, and people decisions for the team
Report directly to the CIO on NOC performance, risk posture, and capability gaps
Own and evolve the NOCs strategic framework (mission, pillars, goals, KPIs) and translate it into a working roadmap
Drive automation and tooling adoption within budget and staffing constraints, identify and quantify operational needs, and translate them into clear requirements for automation and tooling
Incident, Process & Governance
Own end-to-end P0/P1 incident response across 24/7 coverage
Enforce mandatory incident management protocol groups
Design and own NOC operating procedures: monitoring tooling, escalation paths, severity classification, shift handover standards, and on-call structures
Run monthly production retrospectives and distribute findings to Infrastructure and R&D leadership
Success in this Role Means:
The team is engaged, growing, and aligned with organizational objectives
Improving business services uptime and other operational KPIs
Leading operational excellence across the company (R&D, customer support and others).

At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge Storage platforms that redefine performance, reliability, and cyber resilience at scale. As the leader of the Remote Support organization, you will be responsible for driving operational excellence across the teams, ensuring best practice procedures and highest standard of technical disciplines. You will collaborate effectively with other functions across the Development, Level 3 (L3) Support, Customer Support, Mechanical Engineering, and Account Technical Advisers. You will balance short-term execution and escalation management with long-term organizational development, process optimization, and continuous improvement initiatives.

Responsibilities:
- Lead and develop multiple global technical teams through their GEO Team Leads/Manager.
- Drive operational excellence, technical disciplines, process improvements, and global alignment.
- Partner with R&D, Product, Mechanical Engineering, and Customer-facing teams to improve customer outcomes.
- Collaborate with a variety of teams and interests (Senior Support Team, Technical Advisers, Global Operations)
- Ensure high levels of customer satisfaction and service delivery.
- Provide leadership, coaching, and strategic direction to Managers/Team Leads and senior technical contributors.
- Prioritize resources and initiatives to maximize business impact
- Contribute to maintaining and improving internal knowledge base and procedures
- Engage with L3 to solve field issues, known best practices and procedure updates
- Actively participate in projects as assigned, in order to achieve department and Company goals
- Travel domestically or internationally as required

We are looking for an AI & Automation Specialist to join our IT department and drive the practical adoption of AI tools across the organization, alongside ongoing support of our ERP system (Priority) and automation processes. This is a hands-on role for someone early in their career who wants to grow into enterprise AI, working under the guidance of the IT Director.

As a Technical Customer Success Manager, you will serve as a trusted advisor to Technologies customers, ensuring they realize maximum value from their investments in solutions. You will act as a bridge between customers and internal teams - including Sales, Professional Services, Product, and Engineering - driving adoption, retention, and satisfaction.

You will:

Build Trusted Customer Relationships: Establish and maintain strong relationships with key stakeholders, aligning solutions with customers' business and technical objectives.
Act as a Trusted Advisor & Customer Advocate: Understand customer needs, provide strategic guidance, and represent the customer's voice to ensure challenges and priorities are addressed.
Drive Customer Success & Risk Reduction: Lead regular business reviews, proactively identify risks, prevent incidents and escalations, and improve overall customer experience.
Collaborate Across Teams: Partner closely with Sales, Professional Services, Product, Engineering, and other stakeholders to deliver seamless customer outcomes.
Provide Strategic Insights: Share customer feedback to influence product improvements, while staying current on industry trends, emerging technologies, and evolving solutions.

As a Technical Customer Success Manager, you will serve as a trusted advisor to Technologies' customers, ensuring they realize maximum value from their investments in solutions. You will act as a bridge between customers and internal teams - including Sales, Professional Services, Product, and Engineering - driving adoption, retention, and satisfaction.

You will:

Build Trusted Customer Relationships: Establish and maintain strong relationships with key stakeholders, aligning solutions with customers' business and technical objectives.
Act as a Trusted Advisor & Customer Advocate: Understand customer needs, provide strategic guidance, and represent the customer's voice to ensure challenges and priorities are addressed.
Drive Customer Success & Risk Reduction: Lead regular business reviews, proactively identify risks, prevent incidents and escalations, and improve overall customer experience.
Collaborate Across Teams: Partner closely with Sales, Professional Services, Product, Engineering, and other stakeholders to deliver seamless customer outcomes.
Provide Strategic Insights: Share customer feedback to influence product improvements, while staying current on industry trends, emerging technologies, and evolving solutions.

Required Global Support & Customer Success Representative
Responsibilities
Responding to customer inquiries across various channels
Handling, tracking, and documenting customer cases in internal systems
Coordinating with relevant company teams as needed
Meeting defined targets and service-level agreements (SLA)
Combining customer-facing communication with back-office operational tasks
Suitable for students, including part-time positions
Hybrid work model based in Herzliya.