At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge Storage platforms that redefine performance, reliability, and cyber resilience at scale. As the leader of the Remote Support organization, you will be responsible for driving operational excellence across the teams, ensuring best practice procedures and highest standard of technical disciplines. You will collaborate effectively with other functions across the Development, Level 3 (L3) Support, Customer Support, Mechanical Engineering, and Account Technical Advisers. You will balance short-term execution and escalation management with long-term organizational development, process optimization, and continuous improvement initiatives.

Responsibilities:
- Lead and develop multiple global technical teams through their GEO Team Leads/Manager.
- Drive operational excellence, technical disciplines, process improvements, and global alignment.
- Partner with R&D, Product, Mechanical Engineering, and Customer-facing teams to improve customer outcomes.
- Collaborate with a variety of teams and interests (Senior Support Team, Technical Advisers, Global Operations)
- Ensure high levels of customer satisfaction and service delivery.
- Provide leadership, coaching, and strategic direction to Managers/Team Leads and senior technical contributors.
- Prioritize resources and initiatives to maximize business impact
- Contribute to maintaining and improving internal knowledge base and procedures
- Engage with L3 to solve field issues, known best practices and procedure updates
- Actively participate in projects as assigned, in order to achieve department and Company goals
- Travel domestically or internationally as required

Join us, a leading global fintech innovator that is revolutionizing cashless payments, consumer engagement, and business management solutions. With over 1,200 employees across 12 offices worldwide, our company offers a diverse and dynamic environment where your work directly impacts the future of global commerce. We foster a culture of innovation, continuous learning, and data-driven decision-making.
We are looking for a NOC Team Leader to drive our operational production environment to excellence and lead a high-performing team supporting our organization. This role is central to the end-to-end business continuity, resilience, and reliability of business processes, enabled by our business services, products, technologies, and production-grade hybrid infrastructure.
The NOC Manager owns 24/7 proactive detection, rapid restoration, and disciplined change and risk reduction to protect the availability of core production services across our companys platforms.
The ideal candidate combines strong operational expertise, leadership capabilities, and the ability to guide and grow a team in a complex, fast-paced environment.
The role includes people management and technical ownership, with a strong focus on Operational Excellence.
This is the operational and strategic owner of our companys Network Operations Center and our companys operational production environments and systems.
This leader will be responsible for the uptime of the production business services, from onboarding, change management, and daily operations to Detect - Understand - Act proactively to mitigate potential incidents and increase the availability of our companys services.
The NOC Team Leader will report directly to the CIO.
Your key responsibilities will include:
Team Leadership & Strategy
Manage, coach, and perform a performance review of a 10-person NOC team across two geographies (IL/UK)
Own hiring, onboarding, and people decisions for the team
Report directly to the CIO on NOC performance, risk posture, and capability gaps
Own and evolve the NOCs strategic framework (mission, pillars, goals, KPIs) and translate it into a working roadmap
Drive automation and tooling adoption within budget and staffing constraints, identify and quantify operational needs, and translate them into clear requirements for automation and tooling
Incident, Process & Governance
Own end-to-end P0/P1 incident response across 24/7 coverage
Enforce mandatory incident management protocol groups
Design and own NOC operating procedures: monitoring tooling, escalation paths, severity classification, shift handover standards, and on-call structures
Run monthly production retrospectives and distribute findings to Infrastructure and R&D leadership
Success in this Role Means:
The team is engaged, growing, and aligned with organizational objectives
Improving business services uptime and other operational KPIs
Leading operational excellence across the company (R&D, customer support and others).

As a Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.

Responsibilities
Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
Accountable for overall data center service compliance and quality.
Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.
Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.
Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.
Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.
Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.
Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).