לוח משרות דרושים הייטק מחשבים ורשתות

This position offers hands-on IT experience with modern cloud technologies and is a great entry-level opportunity that could significantly accelerate your IT career. As part of a global company, you will gain valuable experience supporting a dynamic, distributed workforce while taking ownership of IT operations in our Tel Aviv office.

What You Will Be Doing
In Your First 30 Days:
Learn about Sisenses IT systems, tools, and workflows.
Manage user onboarding and offboarding, including access setup and hardware provisioning.
Support employees with IT issues through walk-ups, email, and chat.
Resolve IT tickets using the Global IT Ticketing System (Freshservice).
Assist in managing Mac and Windows devices using MDM tool.
Work with Active Directory to manage user accounts and permissions.
Provide onsite IT support for employees, meeting rooms, and company events.
Ensure IT functionality and support for the Tel Aviv office, including networking, hardware, and conference room systems.
By Day 60:
Identify and implement improvements to internal IT processes and suggest automation ideas.
Assist with equipment purchases, asset management, and coordinating repairs with vendors.
Maintain IT asset inventory and update documentation for hardware and software resources.
Support remote employees by troubleshooting connectivity and access issues.
Ensure proper operation and maintenance of office-wide IT infrastructure in Tel Aviv.
By Day 90:
Provide IT support for executives and senior leadership as needed.
Assist in implementing IT security best practices such as SSO, multi-factor authentication, and compliance measures.
Document IT procedures and contribute to improving response times and resolution efficiency.
Take full ownership of IT operations in the Tel Aviv office, ensuring a seamless experience for all employees.

We are looking for a Solutions Architect to help build out our Israel user and customer community. This is an exciting opportunity to join right after the GA of our serverless Cloud product and help us form a vision for that in the market. Our ideal candidate is a technical professional capable of offering customers specialized business and technical expertise. This role involves providing expert guidance to help clients achieve their objectives and better understand how they utilize .

What you will be doing:

Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.
Working directly with customers at every layer of their organization (C Suite to data scientists and developers) and acting as a trusted advisor for our users.
Articulate and evangelize the vision and positioning of both the company and products, and secure strategic commercial commitments.
Use a solution-based approach to selling and creating value for customers.
Identify and drive new initiatives that enable customers to turn their data into actionable business value and align these initiatives with their business outcomes for continued success.

As a OCI Cloud DevOps Engineer , you will be a part of cloud migration to OCI.

we are looking for passionate DevSecOps and talented individuals with a strong background in cloud-based applications and infrastructure to join our team and help shape the future of cybersecurity.

In this position you will:

Design, implement, and maintain robust security measures across our cloud environments, protecting our services and data against evolving threats.
Collaborate with software development and DevOps teams to secure products, CI/CD pipelines, and production environments.
Become an integral part of an autonomous, cross-functional agile team.
Partner with engineers, product owners, and designers to tackle complex cybersecurity challenges.
Engage with a team of experienced engineers in a fast-paced CI/CD environment using cutting-edge technologies.
Take ownership of projects from conception through development, quality assurance, and deployment.
Work in a dynamic environment that supports personal and professional growth.
Requirements:

Maintain and build a large-scale, highly available cloud infrastructure focusing on K8S.
Improve resiliency and cost efficiency of our cloud infrastructure.
Automate tasks and error-handling scenarios.
Develop and adopt new tools to make Development and Operations processes more efficient.
Collaborate with developers to optimize service performance, reliability, and scale.
Evolve and maintain AWS infrastructure by improving and adopting new services.
Maintain availability by participating in DevOps on-call shifts.
Mentor DevOps engineers.

We are looking for a DevOps engineer to join the team.

Responsibilities


Own operational responsibility for the application and platform layers in a critical SLA.
Oversee and own overall production - deployments, maintenance, and enhancements.
Ensuring Production SaaS platform high availability working with various teams.
Improve our systems, deployments, operations, and overall cloud activities.
Responsible for deployment, tools, troubleshooting, and performance tuning.
Manage incidents
Focusing on root cause analysis, prevention measures, and knowledge transfer.
Develop and maintain processes, documentation, and automation.
Platform maintenance and testing initiatives.

We seek an experienced SVP of Engineering to lead our R&D & Data teams and drive technological innovation. The SVP of Engineering owns the creation of a roadmap for design, development and operationalization of a high-quality data strategy, including data architecture, processes, and data quality framework - driven by the current and strategic operational and analytical business information needs organization-wide, and is based on formal concepts, principles, and techniques.



Responsibilities:

Lead Engineering and Data teams and take full responsibility for product development.
Develop and implement a technology strategy aligned with the company's vision.
Lead and optimize development processes, including Agile/Scrum methodologies.
Be responsible for making decisions on architecture, infrastructure, and development tools.
Collaborate closely with senior management and participate in strategic decisions.
Work closely with product and operations teams to create organizational synergy.
Manage technology budgets and resources while prioritizing projects.
Evaluate and implement appropriate data science tools, platforms, and technologies to streamline processes and enhance data-driven marketing capabilities.

We are seeking a skilled Senior Technical Support Engineer to join our team in Israel.

In this role, you will play a crucial part in supporting our customers throughout their journey, from presale consultations to post-sale technical support. You will work closely with our R&D engineers to ensure seamless integration and resolution of technical issues. Additionally, the role will involve aspects of solution engineering, where you will contribute to designing and implementing tailored solutions for our clients.

Diagnose and Troubleshoot: Use your analytical skills to diagnose issues within web applications, employing various tools and techniques to identify the root causes of problems.
Customer Support: Serve as the first point of contact for customers experiencing issues with web applications. Provide timely and empathetic support via ticket/phone.e
Technical Documentation: Create and maintain detailed documentation of common issues and solutions to enhance the customer support process. This includes knowledge base articles, FAQs, and troubleshooting guides.
Continuous Learning: Stay updated with the latest industry trends, tools, and technologies related to web application development and security to provide knowledgeable support
Working with R&D: Collaborate with the Research and Development (R&D) team for in-depth technical issues that require advanced investigation or development intervention. Escalate tickets to R&D with comprehensive details to facilitate efficient problem resolution

You will work with cutting-edge technologies and tackle a wide range of challenges in building a scalable, globally distributed infrastructure.
In this role, you will:
Work with a diverse set of technologies, simplifying complex solutions.
Collaborate closely with multiple teams across the organization.
Be part of a team responsible for designing, optimizing, and maintaining a high-scale production environment that handles massive traffic loads with high complexity.
Architect, deploy and maintain robust and scalable cloud infrastructures on AWS and Azure.
Develop and optimize CI/CD pipelines to support automated deployment, testing, and scaling across multiple environments.
Implement and manage monitoring, logging, and alerting solutions across cloud platforms to ensure application health and performance.
Provide advanced troubleshooting and resolution for infrastructure issues in production, development, and testing environments.

We are looking for a talented, experienced Technical Support Manager to lead our Tech support team.

As Technical Support Manager, you will be responsible for leading Customer Support T1 and T2 teams that focus on maintaining a high level of customer satisfaction for international customers, while collaborating effectively with internal cross-functional teams.

Responsibilities
The Technical Support Manager is a frontline management role with two primary responsibilities:

Services and solution delivery
Manage a team of technical support representatives and supervisors, including hiring, training, evaluating performance, leading processes and technical leadership
Set goals, objectives, and metrics for the support team to ensure high quality customer service, first call resolution, and response times meet service level agreements (SLAs) - both internal and external
Lead root cause analysis efforts on major system failures or persistent technical issues and coordinate solutions with relevant teams
Work cross-functionally with IT, software development, training, and other groups to implement strategies to proactively prevent recurring technical issues
Develop and maintain technical support's annual budget, including expenditures for staffing, training, licensing, and tooling
Be the focal point of deep technical tickets.
Personnel management

Manage Tier 1 outsource team and direct manager of Tier 2 support teams.
Decision taking.
Progress review
Career development

We are looking for a Customer SW Support Tier 2 to join our global team of professionals and ensure our clients continue to receive exceptional service.

Responsibilities
Effectively handle customers inquiries in different channels including Phone, emails , Chats , and dedicated support system
Address advance tech tickets that were escalated from our Tier1 team
Provide Technical and timely responses include proactive updates during all phases of case lifecycle
Product/Service Expertise: A deep understanding of the companys product or service to assist customers with more complex issues.
Troubleshooting Skills: Ability to analyze and diagnose technical problems and provide effective solutions.
Software Proficiency: Familiarity with support software, CRM tools, ticketing systems (e.g., Zendesk), and basic tech tools (e.g., email, chat systems).
Work process and Escalation Protocols: Work based on processes and Protocols, escalate an issue to higher levels when needed.
Communicate effectively with other departments to maintain customer satisfaction
**Part-time position, offers flexible hours/shift