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Team Description
The Program Management team is the engine driving our strategic ambitions. We dont just manage tasks, we orchestrate complex, cross-functional initiatives that bridge the gap between cutting-edge technology and global business goals. We are looking for a leader to drive the intersection of Digital transformation, IT, and Business initiatives from strategy to global execution.
Role Description
As a Program Manager for Digital & IT, you will lead high-impact programs and be the focal point for integrating complex systems (like salesforce ) with business processes, product launches, and marketing campaigns. This role requires a rare blend of technical savvy and business acumen. You will need to anticipate bottlenecks, manage senior stakeholders, and simplify complex technical constraints into actionable business roadmaps.
Responsibilities
* End-to-End Orchestration: Lead the lifecycle of complex Digital & IT programs.
* Business-Tech Liaison: Serve as the bridge between IT/R&D and business units (Marketing, Sales, Ops) to ensure technical solutions align with commercial goals and GTM strategies.
* Stakeholder & Change Management: Manage diverse stakeholders globally, ensuring alignment on priorities, managing expectations, and driving internal adoption of new digital processes.
* Portfolio Governance: Track interdependencies across multiple projects, manage global resources, and provide high-level visibility to executive leadership.
* Vendor & Third-Party Management: Lead and synchronize activities with external integrators, subcontractors, and software providers to ensure seamless delivery.
* Process Optimization: Constantly refine our internal "playbooks" for digital deployments and business launches to increase organizational velocity.

Global IT Director Fluent Trade Technologies is a premier global fintech software company providing cutting-edge technology solutions to some of the world’s largest financial institutions, including top-tier global banks and hedge funds. With a specialization in ultra low-latency strategy and market data solutions, Fluent delivers state-of-the-art innovations that power the financial industry. Headquartered in Israel, with R&D centers in Jerusalem and global development offices across Europe and Asia, including key hubs in Ukraine and the Philippines, Fluent fosters a dynamic, collaborative, and high-performance environment. Position Overview: Fluent Trade Technologies is seeking an experienced and highly skilled Global IT Director to manage and actively drive the technology infrastructure for our global operations. This is a senior, hands-on leadership role that will manage and guide a cross-functional IT team while maintaining and optimizing critical IT systems across all global offices. The position requires deep technical expertise and the ability to manage complex IT projects, infrastructure, and provide technical leadership across a geographically dispersed team. Key Responsibilities:
* Lead and manage a global IT team, ensuring effective support, maintenance, and optimization of the company's IT infrastructure across all global offices, including Israel, Ukraine, the Philippines, New York, London, and Tokyo.
* Manage the procurement of Data Center equipment, such as servers and network equipment.
* Develop the IT budget in conjunction with the finance department, and ensure adherence to the approved budget.
* Provide hands-on management of critical IT infrastructure, including servers, workstations, and network devices, ensuring high availability and performance.
* Oversee day-to-day operations, including the implementation and management of Linux environments, networks (LAN/WAN), and communication systems (VoIP).
* Take a proactive approach in maintaining and upgrading existing infrastructure, ensuring it remains aligned with the company’s technology needs.
* Collaborate with key stakeholders to assess and implement new technology solutions, contributing to company-wide technology strategy.
* Provide leadership in IT security, including managing firewalls, VPNs, data encryption, and other security measures to safeguard company data.
* Ensure compliance with global data privacy and security regulations.
* Troubleshoot and resolve complex software, hardware, and network issues across multiple global locations.
* Develop and execute disaster planning and maintain data backups.
* Lead and mentor the IT team, promoting continuous learning and professional development.
* Stay current on industry trends and emerging technologies to bring innovative solutions to the organization.
Location:
* This is a full-time, on-site position in Jerusalem , with some flexibility for remote work and travel to other offices as required.

Were seeking experienced Senior DevOps Engineer to design scalable systems and provide hands-on guidance to development teams.
Key Responsibilities:
Design, implement, and maintain scalable cloud infrastructure using AWS and GCP ensuring high availability and efficient resource utilization.
Build and manage CI/CD pipelines to automate code builds, testing, and deployments, enabling rapid and reliable software releases.
Develop and adopt new tools to make Development and Operations processes at more efficient.
Collaborate with developers to optimize service performance, reliability, and scale.
Monitor system performance and availability using Datadog and other tools, set up alerts for proactive incident response, and manage security through IAM roles, security groups, and compliance with best practices.
Maintain availability by participating in DevOps on-call shifts.

Were growing rapidly and looking for superstars to join our rocketship. Were looking for a Senior DevOps to lead our cloud infrastructure architecture. This role is critical in supporting our short and long-term product expansion plans. Youll join an innovative, high-performance R&D department and work with cutting-edge technologies in a dynamic and agile environment.

Build a SaaS product to serve thousands of global customers in a modern and scalable way.
Help us choose our DevOps technical stack which will make our work faster and more efficient, utilizing state-of-the-art tools alongside researching for new innovative techniques.
Implement automation, effective monitoring, and infrastructure-as-code. Deploy and maintain CI/CD pipelines across multiple environments.
Deploy and maintain critical applications on cloud-native microservices architecture
Grow and evolve as part of the R&D team!

The System Operator is responsible for operating and maintaining Digital Casting production systems in an R&D environment, working in an industrial setting under the supervision of a process engineer. The role involves working in 3 shifts: morning, evening, and night.

Responsibilities:
Machine Setup: Assemble tools and load raw materials into machines, preparing them for operation.
Calibration: Perform required calibrations to ensure proper machine functioning.
Process Monitoring: Check and input process parameters and other production data.
Equipment Operation: Operate equipment for material handling and the computerized process.
System Performance Monitoring: Monitor and report on operational equipment, ensuring optimal system performance.
Data Recording: Record process-related data in an organized manner for accurate tracking.
Quality Inspections: Perform visual inspections of quality and quantity, making adjustments to resolve issues under supervision.
System Cleanup: Disassemble cast parts and clean the system after processing at the end of each shift.
Safety Compliance: Adhere to all safety requirements and properly use personal protective equipment (PPE).
Inventory Management: Maintain and manage inventory of materials and tools.

We seek an open-minded, technical-savvy DevOps Engineer to join our DevOps team.
We are heavily invested in open source and constantly search for new ideas and technologies to help support our fast-growing and diverging business requirements.
Responsibilities:
Maintain and advance our always-on AWS services production environments.
Lead efforts to improve its availability, performance & reliability.
Design and manage our cloud infrastructure.
Deploy and monitor our code using advanced tools.
Develop build pipeline together with R&D teams.
Actively support and work closely with the development teams.

we are seeking an IT Team Leader to lead Tier-2 IT support and manage a globally distributed helpdesk team. This role requires strong leadership, a service-first mindset, and operational excellence in a fast-paced environment.
Key Responsibilities:
Lead, mentor, and develop IT support engineers across multiple time zones
Serve as the primary escalation point for Tier-2 issues and complex employee cases
Define, track, and act on IT support KPIs to drive continuous improvement
Oversee global desktop, endpoint, and application support (Windows & macOS)
Manage IT procurement, vendor relationships, contracts, and SLAs via NetSuite
Partner with HR, Finance, and Security on onboarding/offboarding and access management
Ensure effective use of core tools: Jira, Okta/Azure AD, Kandji/Intune, Google Workspace, M365

As a Customer Support Manager you will play a key role in ensuring exceptional customer experience related to purchasing and collection, service coordination, and solution identification. You will develop the physical and digital infrastructure, including process development, through cross functional collaboration with other operational and customer facing teams. Your leadership will be crucial in maintaining high levels of customer satisfaction, resolving complex issues, and contributing to the success of our customer support operations. This role offers the opportunity to drive customer satisfaction and loyalty while building leadership capability in a dynamic, science-driven organization.


Key Responsibilities:

Design, build, and scale the customer support infrastructure and processes, including policies, workflows, tools, and KPIs.
Operate and continuously improve customer support performance, monitoring metrics, identifying trends, and driving service quality, efficiency, and compliance
Own customer escalations and cross-functional resolution, working closely with Sales, Product, and Technical teams to ensure a seamless customer experience
Provide regular performance and customer satisfaction reporting to leadership to enable data-driven decisions
Establish internal training frameworks and knowledge standards to support consistent, high-quality issue resolution
Build, lead, and develop a small customer support team, ensuring capability, accountability, and scalability as the organization grows

we are looking for a Senior DevOps Engineer.
Responsibilities:
Build state of the art solutions for our production platform
Work with other R&D teams on mutual projects
Solve diverse complex problems of high scale
Support multi-region environments & provide support to worldwide-based teams
Everything as a code approach: Run our infrastructure with Ansible, Terraform, and Kubernetes
Build and maintain tools for automation, deployment, monitoring, and operations
Troubleshoot and resolve issues in our dev, test, and production environment
Conduct periodic on-call duties and emergency response
Good communication skills

we are looking for an experienced and hands-on DevOps leader to take ownership of our cloud platform, automation capabilities, and DevOps engineering practices across a large-scale enterprise environment. This is a high-impact role with both managerial and technical responsibility, leading the DevOps domain end-to-end while shaping the standards, tooling, and ways of working that enable secure, scalable, and efficient software delivery. As part of a major digital transformation journey, this role sits at the heart of our technology evolution - supporting hybrid and multi-cloud infrastructure, advancing CI/CD maturity, strengthening cloud security and observability, and driving modernization across core platforms and delivery teams. You will work closely with development, infrastructure, cyber, and business stakeholders, while leading a skilled DevOps team and helping the organization build a modern engineering culture grounded in ownership, reliability, and continuous improvement

We are seeking a hands-on Director of Tech Ops to own and evolve our backend platforms, data infrastructure, DevOps, security, and internal IT operations.
This role is foundational to our ability to securely build, train, validate, and operate state-of-the-art autonomous driving systems at scale. The ideal candidate brings deep experience in operating secure, production-grade infrastructure in a data-intensive AI environment, while also leading and growing high-performing teams.
Responsibilities
Own backend infrastructure, DevOps, security, and internal IT operations end-to-end
Design, build, and operate scalable cloud and on-prem infrastructure supporting large-scale AI training, validation, and data pipelines
Lead the architecture and operation of systems handling massive volumes of visual and multimodal data
Establish and continuously improve DevOps practices, including CI/CD, monitoring, alerting, reliability, security, and cost optimization
Define, implement, and enforce infrastructure and data security standards, policies, and controls
Lead security compliance efforts, including implementation and successful audits of frameworks such as ISO 27001 and similar standards
Manage corporate IT systems, access control, networking, endpoints, and external vendors
Partner closely with AI, algorithm, and R&D teams to support ML workflows and evolving compute and data needs
Drive selection, adoption, and integration of cloud platforms, databases, DevOps tools, and third-party services
Define best practices for scalability, availability, resilience, and security across the organization
Lead, mentor, and scale backend, DevOps, security, and IT teams.

As a Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.

Responsibilities
Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
Assists and provides guidance to other technicians to complete challenging or complex tasks.
Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
Embodies our culture and values.

Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Proactively identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Anticipates, identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Leads, mentors, and may assemble virtual teams using knowledge of our architectures and their context in the competitive landscape. Proactively identifies and anticipates gaps that enable solutions to scale across customers.

Responsibilities -

Business Impact,

Customer Centricity,

Partner Specialization,

Technical Leadership.