לוח משרות דרושים מנהל תיקי לקוחות ברמת גן

We have an outstanding opportunity for a successful Enterprise Sales Executive. This person will directly generate revenue by identifying new potential opportunities, building strategic relationships, and turning prospects into clients.
Responsibilities:
Build and nurture a robust pipeline of prospective clients by effectively sourcing
targeted prospects
Conduct thorough follow-ups after initial calls to progress account pipelines and
advance sales opportunities
Maintain accurate and up-to-date records of all interactions and account-related
information in the CRM system
Keep detailed notes on key points about prospects to facilitate personalized and
effective communication
Identify decision-makers within target organizations and establish and foster
relationships to drive sales efforts forward
Demonstrate exceptional written and verbal communication skills, providing clear and
professional responses to requests for information (RFIs) and other inquiries
Collaborate closely with the sales team to strategize and execute effective sales
approaches and tactics
Coordinating with stakeholders on contract needs and legal documentation
Negotiate on pricing terms for new markets, develop alternative pricing structures as
needed
Working with SDR team, coordinate to maximize the return on developing
opportunities
Identify and qualify leads, and generate new business opportunities in order to achieve
revenue quota on a quarterly and annual basis
Build and maintain a robust pipeline of at least 3x revenue target
Build strategic working relationships with clients, maintaining a high level of
engagement
Travel as needed to meet with prospects
Identify and build strategic relationships and leverage partners;
Prepare and present sales proposals and presentations to prospects
Negotiate and close deals following the companys practices and processes
Analyze data - work with internal team, provide effective insight to help drive to convert
Maintain a high level of relevant industry knowledge

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We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

The Enterprise Account Manager will own the commercial relationship for a portfolio of large, strategic accounts that currently use multiple products. The primary objective is to protect and grow revenue from these accounts via renewals, upsells and cross-sells while acting as the single escalation point and strategic advisor.

What will you own
Full commercial ownership of assigned enterprise accounts: renewal management, contract negotiations, upsell, and cross-sell execution.

Build and maintain strategic relationships with executive and operational stakeholders across Owner and GC customers.

Create and execute account plans that map stakeholders, risks, growth opportunities, adoption gaps, and a clear path to expand ARR.

Act as the primary escalation owner for account-level issues, coordinating with Support and Customer Success to ensure timely resolution and communicating the status to both the customer and internal stakeholders.

Proactively identify and qualify expansion opportunities and hand off complex opportunities (or close them) together with the AEs.

Accurate forecasting and pipeline management in the CRM; weekly/monthly forecast updates.

Lead Quarterly Business Reviews and renewal negotiations with executive sponsors.

Monitor account health metrics and identify churn risk early; design and execute retention strategies.

Represent the customer in internal forums to ensure coordinated delivery and deliverables are met.

Domestic travel and face-to-face meetings with customers will be required.