Required Service Advisor, Petah Tikva
Our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute our front line and are our brand ambassadors, supporting our mission to accelerate the worlds transition to sustainable energy.As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. Weve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.
מה תעשו
Confidently communicate with customers as an ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
Educate customers on Product, our App, and answer any questions using customer friendly language
Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
Manage arrival of unscheduled appointments and any surprises on site - ensuring smooth operations of the workshop
Manaintain a good understanding of our products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems.
Requirements: Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Excellent problem-solving skills, and strong ability to take initiative and be proactive
Digitally savvy - ability to adopt and adapt quickly to new technology and systems
Able to communicate, read, and write effectively in the English language, and Hebrew based on local market requirement
Must have and continue to maintain a valid driving license and safe driving record.
This position is open to all candidates.